topic Issues with AnnualCreditReport.com in General Credit Topics

Issues with AnnualCreditReport.com

MySunrise271 — Tue, 08 Feb 2022 04:16:32 GMT

Anyone having issues pulling their CR from AnnualReoprt.com? Specifically having issues pulling my EQ report. After going through the verification process, only the headings load on the page where the report should display. If I do a refresh and go back to the verification step, completing that gives me a message that the report has already been delivered. I sent in a issue via the Contact Us form.

Re: Issues with AnnualReport.com

coldfusion — Tue, 08 Feb 2022 02:29:53 GMT

Do you mean the site https://www.annualcreditreport.com ?

Quick thought: have you tried accessing your reports using a different browser? There could be an issue for example with your browser setting or with a plugin.

Re: Issues with AnnualReport.com

BillSmiff — Tue, 08 Feb 2022 02:41:09 GMT

Yes, but different than yours; maybe someone can tell me why as well? I took an 8 month or so break from checking these weekly on the same site but started again recently. EQ was never able to give me the a report online (I cannot remember the msg they gave) but EX & TU would. Starting again as I wrote and now both EQ & EX aren't able to be accessed online. A few weeks ago I called the EQ # provided when I tried on the actual EQ page & after identifying & confirming it was actually me I was told a report would be mailed to me....I am currently out of the Country & mail is going to my PO BOX. I have informed delivery & daily emails have not shown anything resembling what would be from EQ. A friend is forwarding all mail approx every couple of months so maybe if fell through the cracks.

Thoughts & recommendations are appreciated. I would not mind paying for a service to see detailed reports online & yes, I do know paper reports are best. Was a bit wary of having something like that mailed to my PO BOX to begin with. About to do an SSL w/ PENFED & would like to be able to share data points on here so thanks in advance.

Re: Issues with AnnualReport.com

MySunrise271 — Tue, 08 Feb 2022 03:44:06 GMT

@coldfusion wrote:
Do you mean the site https://www.annualcreditreport.com ?

Quick thought: have you tried accessing your reports using a different browser? There could be an issue for example with your browser setting or with a plugin.

I'll give that a try...thank!

Re: Issues with AnnualCreditReport.com

Anonymous — Tue, 08 Feb 2022 04:30:55 GMT

I also had the same or simlair issue. I was able to check TransUnion's credit report but Equifax and Experian wouldn't work.

Re: Issues with AnnualCreditReport.com

Anonymous — Wed, 09 Mar 2022 10:02:02 GMT

@MySunrise271 wrote:
Anyone having issues pulling their CR from AnnualReoprt.com? Specifically having issues pulling my EQ report. After going through the verification process, only the headings load on the page where the report should display. If I do a refresh and go back to the verification step, completing that gives me a message that the report has already been delivered. I sent in a issue via the Contact Us form.

Yes, EX goes through the verifiation ... throws me out and informs me to do a request using paper and the USPS. Glad I get a report from another source so I skip them.

Re: Issues with AnnualCreditReport.com

Anonymalous — Tue, 08 Feb 2022 08:35:56 GMT

There have been a lot of reports of problems with EQ lately, but they all involved verification questions, not blank pages. But EQ just rolled out a new verification system, where they ask for your email and phone and send a code. I was able to pull my EQ report from AnnualCreditReport.com using the new verification method today, after months of hassles.

There's a good chance the problem you're seeing is a kink with the rollout. @coldfusion's suggestion to try another brower is a good one, because the problem you described is often brower-specific. Otherwise, just wait a week and see if they've fixed the problem.

Re: Issues with AnnualCreditReport.com

MySunrise271 — Wed, 09 Feb 2022 01:12:59 GMT

@Anonymalous wrote:

There have been a lot of reports of problems with EQ lately, but they all involved verification questions, not blank pages. But EQ just rolled out a new verification system, where they ask for your email and phone and send a code. I was able to pull my EQ report from AnnualCreditReport.com using the new verification method today, after months of hassles.

There's a good chance the problem you're seeing is a kink with the rollout. @coldfusion's suggestion to try another brower is a good one, because the problem you described is often brower-specific. Otherwise, just wait a week and see if they've fixed the problem.

Thanks, I did get through to the verification with email and my mobile number but then just a blank screen. I'll follow up on those suggestions.🙂

Re: Issues with AnnualCreditReport.com

Anonymous — Tue, 01 Mar 2022 06:06:02 GMT

@MySunrise271 wrote:
@Anonymalous wrote:

There have been a lot of reports of problems with EQ lately, but they all involved verification questions, not blank pages. But EQ just rolled out a new verification system, where they ask for your email and phone and send a code. I was able to pull my EQ report from AnnualCreditReport.com using the new verification method today, after months of hassles.

There's a good chance the problem you're seeing is a kink with the rollout. @coldfusion's suggestion to try another brower is a good one, because the problem you described is often brower-specific. Otherwise, just wait a week and see if they've fixed the problem.
Thanks, I did get through to the verification with email and my mobile number but then just a blank screen. I'll follow up on those suggestions.🙂

Did you ever get this figured out @MySunrise271? I'm having the exact same problem.

Thanks!

Re: Issues with AnnualCreditReport.com

MySunrise271 — Tue, 01 Mar 2022 16:15:34 GMT

@Anonymous no, I haven't gone back to pull the reports. I was going to try later this week to use a different browser as earlier suggested.

Re: Issues with AnnualCreditReport.com

Anonymous — Thu, 03 Mar 2022 22:37:11 GMT

@MySunrise271 wrote:
@Anonymous no, I haven't gone back to pull the reports. I was going to try later this week to use a different browser as earlier suggested.

This has happened to me for the last month. I have attempted differnt browsers, computers and still the same outcome.

Of course there is no one to contact. This is insane.

Re: Issues with AnnualCreditReport.com

MasonK — Sun, 06 Mar 2022 01:13:19 GMT

I've never been able to get an EQ report from annualcreditreport.com due to the verification wall. I was barely able to convince EQ phone support to mail me a copy since I couldn't get it from ACR or the Equifax sites.

The blank page part is a mystery to me, but I can confirm that I've posted about EQ problems on the forums and a lot of responses came in.

Re: Issues with AnnualCreditReport.com

MasonK — Sun, 06 Mar 2022 01:20:34 GMT

@Anonymalous wrote:

There have been a lot of reports of problems with EQ lately, but they all involved verification questions, not blank pages. But EQ just rolled out a new verification system, where they ask for your email and phone and send a code. I was able to pull my EQ report from AnnualCreditReport.com using the new verification method today, after months of hassles.

There's a good chance the problem you're seeing is a kink with the rollout. @coldfusion's suggestion to try another brower is a good one, because the problem you described is often brower-specific. Otherwise, just wait a week and see if they've fixed the problem.

Well whaddya know! I haven't tried pulling my EQ report from ACR since they made this change and it worked!

My report is wrong, though. EQ says my 8 remaining late payments don't exist even through they show up on my Credit Karma EQ report (currently in process of falling off through October 2022).

But whatever... I'm able to actually get my EQ report now! Thanks for the info about the code verification system!

Re: Issues with AnnualCreditReport.com

Duriel — Mon, 07 Mar 2022 20:19:35 GMT

Was it hacked or just an immature programmer? Hoop doop?

Re: Issues with AnnualCreditReport.com

Anonymalous — Mon, 07 Mar 2022 07:07:35 GMT

@Duriel wrote:
Was it hacked or just an immature programmer? Hoop doop?

Those are just placeholders. It's not supposed to make it into production code.

Re: Issues with AnnualCreditReport.com

mrpuffrabbit — Tue, 08 Mar 2022 10:27:32 GMT

I have issues when I try to use it from overseas, or a VPN through a US location.

The moment I used a remote desktop to a computer actually in the US, I was able to get 2/3 of my reports (EQ and TU). I still can't get my Experian.

Re: Issues with AnnualCreditReport.com

OmarGB9 — Tue, 08 Mar 2022 12:38:42 GMT

@mrpuffrabbit wrote:
I have issues when I try to use it from overseas, or a VPN through a US location.

The moment I used a remote desktop to a computer actually in the US, I was able to get 2/3 of my reports (EQ and TU). I still can't get my Experian.

I have the exact same issue. I travel a lot for work, and obviously for something as personal as CRs, I wouldn't want to be on public WiFi without some sort of privacy shield, hence the VPN. But yes, ACR doesn't play well with a VPN, particularly EX.

Re: Issues with AnnualReport.com

RobynJ — Thu, 10 Mar 2022 12:32:51 GMT

I am having the same issue with Transunion. It simply states it can not complete online and to contact them.

@coldfusion wrote:
Do you mean the site https://www.annualcreditreport.com ?

Quick thought: have you tried accessing your reports using a different browser? There could be an issue for example with your browser setting or with a plugin.

Re: Issues with AnnualCreditReport.com

OniStringer — Sun, 13 Mar 2022 12:00:07 GMT

I feel like transunion is the only one that ever works for me.

@Anonymous wrote:
I also had the same or simlair issue. I was able to check TransUnion's credit report but Equifax and Experian wouldn't work.

Re: Issues with AnnualCreditReport.com

Princessaboo — Tue, 11 Oct 2022 02:24:17 GMT

Hate to bring up an old thread but this has been happening to me for 3 weeks stright now just with Equifax. At first I though maybe chrome had a problem with it becuase it would give me the "We've experienced an issue processing your request" prompt after I put in my phone number and email to verify. I was able to sucessfully get past the verification by switching to Firefox but after that it just loads a blank screen with only the annualcreditreport header at the top just as the user above mentions. If you refresh the page or hit the button at the top to go to the next report it will still tell you that you have claimed your free report already. There is litterly no fix for this and it's infurrating me. I have tried Chrome, Firefox, Brave, and Edge and none of them work with Equifax.