topic Re: Random RentTrack Hard Inquiry. Fraud or Error? in General Credit Topics

Random RentTrack Hard Inquiry. Fraud or Error?

MarkyB — Thu, 09 Jun 2022 01:09:29 GMT

What's up guys. I was at work today when I received an alert from credit karma that a new hard inquiry was added to my transunion report. I looked and saw the name "RENTTRACK INC." with todays date 6/8/22, which is totally random. I had to google them because I had no idea who they were. I instantly assumed someone stole my identity and tried applying for something. After more digging I found that Self Inc. whom I have a credit builder account with just purchased that company back in February of this year. I can only assume that maybe they automatically received my information from Self? Is that legal?

I emailed RentTrack and got this reply. It seems fishy. Almost like they made an error but how did they get my social? Even this email response, I never gave them anything but my name, how do they know what my social is to contact TU and have it removed?

How should I proceed?

Re: Random RentTrack Hard Inquiry. Fraud or Error?

Portsofrocks — Thu, 09 Jun 2022 01:42:22 GMT

It happened to me as well today. Needless to say I'm livid with Self! Enough to close my account with them. I literally left work to go home and figure this out and thank goodness for twitter. It's only two points, but I was at 750.

Re: Random RentTrack Hard Inquiry. Fraud or Error?

MarkyB — Thu, 09 Jun 2022 09:24:03 GMT

@Portsofrocks wrote:
It happened to me as well today. Needless to say I'm livid with Self! Enough to close my account with them. I literally left work to go home and figure this out and thank goodness for twitter. It's only two points, but I was at 750.

I hear you. I felt the same way. I just got an email from Self now. As I suspected it was them. At least it's good to know it isn't identity fraud.

Re: Random RentTrack Hard Inquiry. Fraud or Error?

Portsofrocks — Thu, 09 Jun 2022 09:27:33 GMT

I sent a chat request as to how fast the removal will take place, with a timeframe request and a begged for a non automated response. i got excatly what i expected, an automated response.

Re: Random RentTrack Hard Inquiry. Fraud or Error?

MarkyB — Thu, 09 Jun 2022 09:35:04 GMT

@Portsofrocks wrote:
I sent a chat request as to how fast the removal will take place, with a timeframe request and a begged for a non automated response. i got excatly what i expected, an automated response.

Yup they must've sent out these emails to all members. I didn't contact them and got this email anyway.

Re: Random RentTrack Hard Inquiry. Fraud or Error?

Ritsko8998 — Thu, 09 Jun 2022 14:13:57 GMT

I just had the same thing happen too. I was farious thinking someone stole my social. I also have self. Who do I write to get this Inquiry off?

Re: Random RentTrack Hard Inquiry. Fraud or Error?

MarkyB — Thu, 09 Jun 2022 14:51:07 GMT

@Ritsko8998 wrote:
I just had the same thing happen too. I was farious thinking someone stole my social. I also have self. Who do I write to get this Inquiry off?

Apparently Self is disputing it with Transunion already to get it removed. Normally you would contact Transunion and dispute it yourself to have it removed. I sent a email to Self this morning asking for clarification on why RentTrack had my private info without authorization and I got this reply. You can see my original message below the screen shot and the top part is their response. It sounds mighty similar to the other 2 emails I got. I believe whatever happened is illegal. I'm on the verge of paying off my credit builder account early and ending my ties with Self. Now I don't trust them. Something seems shady.

Re: Random RentTrack Hard Inquiry. Fraud or Error?

ceejay78 — Thu, 09 Jun 2022 15:57:06 GMT

@MarkyB wrote:
@Ritsko8998 wrote:
I just had the same thing happen too. I was farious thinking someone stole my social. I also have self. Who do I write to get this Inquiry off?
Apparently Self is disputing it with Transunion already to get it removed. Normally you would contact Transunion and dispute it yourself to have it removed. I sent a email to Self this morning asking for clarification on why RentTrack had my private info without authorization and I got this reply. You can see my original message below the screen shot and the top part is their response. It sounds mighty similar to the other 2 emails I got. I believe whatever happened is illegal. I'm on the verge of paying off my credit builder account early and ending my ties with Self. Now I don't trust them. Something seems shady.

what a mess on their part and sorry this happened to you. I have an online account with TU -https://service.transunion.com I keep it frozen until i need to use it for an inquiry and helps to avoid incorrect HPs.

Re: Random RentTrack Hard Inquiry. Fraud or Error?

Ritsko8998 — Thu, 09 Jun 2022 18:21:49 GMT

@MarkyB @Thank you so much I appreciate your help. Means a lot to me. I been trying to build my credit up for year. Yeah last time I did self I never had to pay interest and this year I'm paying interest which has never even happens last time. But your right after this I'm done with it . I'm gonna pay mine off too as well and be down. Thank you for the information it really has helped me I will be emailing them too as well!! Sorry it happens to you and all of us . It's such bs . I appreciate your help.

Re: Random RentTrack Hard Inquiry. Fraud or Error?

Ritsko8998 — Thu, 09 Jun 2022 18:23:05 GMT

@Portsofrocks Mine went down three points because of it.

Re: Random RentTrack Hard Inquiry. Fraud or Error?

Ritsko8998 — Thu, 09 Jun 2022 18:30:52 GMT

@MarkyB @Hi sorry to bug you again. I just checked my email and I did not receive anything from self. So do you know thier email or who I contact and what the contact information is so I can get this takin care of ?

Re: Random RentTrack Hard Inquiry. Fraud or Error?

Ritsko8998 — Thu, 09 Jun 2022 18:32:37 GMT

@MarkyB what's self email? I don't even have a email from them regarding this issue

Re: Random RentTrack Hard Inquiry. Fraud or Error?

coldfusion — Thu, 09 Jun 2022 19:14:39 GMT

@Ritsko8998 wrote:
I just had the same thing happen too. I was farious thinking someone stole my social. I also have self. Who do I write to get this Inquiry off?

Take this up with Self as they will need to direct Transunion to withdraw the inquiry. Transunion will not withdraw it on your say-so.

Transunion can take up to 30 days to process the withdrawal request and remove the inquiry.

Re: Random RentTrack Hard Inquiry. Fraud or Error?

MarkyB — Thu, 09 Jun 2022 19:24:52 GMT

@Ritsko8998 wrote:
@MarkyB @Hi sorry to bug you again. I just checked my email and I did not receive anything from self. So do you know thier email or who I contact and what the contact information is so I can get this takin care of ?

Their email is, help@self.inc

Maybe they sent me a email in response to me contacting RentTrack by email. Apparently RentTrack is Self. Self contacted me once more after I replied to their generic response which I didn't appreciate one bit. I still didn't get a full answer. There's definitely something they don't want to tell us. I'm sure they are working with Transunion to remove all hard inquiries that were made but you should definitely email them anyway.

Re: Random RentTrack Hard Inquiry. Fraud or Error?

MarkyB — Fri, 10 Jun 2022 12:37:41 GMT

There's an article on this. Apparently millions of people were affected by this. SMH.

https://totallythebomb.com/inquiry-renttrack

Re: Random RentTrack Hard Inquiry. Fraud or Error?

BlackQueen54 — Fri, 10 Jun 2022 20:01:25 GMT

This happened to me today as well! I will dispute and hope for the best!

Re: Random RentTrack Hard Inquiry. Fraud or Error?

Portsofrocks — Fri, 10 Jun 2022 23:18:25 GMT

Self just sent me an email saying the inquiry has been removed and are offering free monitoring services for a year.

Re: Random RentTrack Hard Inquiry. Fraud or Error?

MarkyB — Fri, 10 Jun 2022 23:51:48 GMT

Got this email from Self earlier today.

Re: Random RentTrack Hard Inquiry. Fraud or Error?

Portsofrocks — Sat, 11 Jun 2022 01:54:32 GMT

Just checked my Transunion report and the inquiry is deleted!

Re: Random RentTrack Hard Inquiry. Fraud or Error?

nonprofit_researcher — Sat, 11 Jun 2022 14:44:36 GMT

I actually approve how Self has handled this error. (I've received the same emails shown in this thread.)