topic Re: Fraud on Avant in General Credit Topics

Fraud on Avant

Meach7 — Tue, 05 Jul 2022 13:53:36 GMT

Has anyone had any dealings with Avant when it comes to fraudulent charges. I had 7 charges for $95 pop up this weekend and locked the card this morning when I saw. I also called and the first person kept putting me on hold, then gave me another number to call and said give them my full social security number. I said that sounded suspicious and he said he would transfer me instead and that I could give them just the last 4. I intended to close the card this month actually.

The charges are all PF-Someone random's name and a city in Idaho.

PF-BRITTNEY BURT POCATELLO ID

Re: Fraud on Avant

Waspy1227 — Tue, 05 Jul 2022 17:19:29 GMT

Yes! I woke up to 3- 90 something dollar charges that I did not make from a company that I have never heard of. I was transferred to the "card services dept "have been on hold forever and can't get anyone on the line. I'm starting to worry. I think I will close this account down. Terrible customer service.

Re: Fraud on Avant

Meach7 — Tue, 05 Jul 2022 17:23:16 GMT

So I have waited on hold for over 2.5 hours and been hung up on several times. The main Avant number says they can only transfer me to the card services. I am on hold now for the 4th or 5th time and can get the "Please wait for the next available representative. Thank You." ---- But I also get to listen to someone shuffling around and their dog barking this time behind the hold music and please hold prompts. They dont respond when I say I can hear their dog, but they are shushing it when I say something.

The direct line to them is 8008805076. That one gives me no options but leaves me on hold indefinitely.

Is there any other way?

Re: Fraud on Avant

Meach7 — Tue, 05 Jul 2022 17:43:11 GMT

Odd, it looks like my reply was deleted...Still on hold. That puts me over 3 hours. This time I can hear a dog barking and someone shuffling around. They shush the dog when I say I can hear it barking...weird.

The last rep said it was happening to many people so they're overwhelmed. This has got to be a breach.

Re: Fraud on Avant

Waspy1227 — Tue, 05 Jul 2022 17:56:10 GMT

Ugh, an hour for me so far. If it's that kind of wait, I'm going to try later. Definitely sounds like something is going on as I saw something similar with them on another forum too. It's all so bizarre and I'm pretty unhappy with the service thus far. Please keep me posted, I'm stressing!

Re: Fraud on Avant

Bill57y — Tue, 05 Jul 2022 18:56:37 GMT

Ive been on hold for the same reasons for hours... I got 5 charges on mine. Still holding...

Re: Fraud on Avant

Bill57y — Tue, 05 Jul 2022 18:58:53 GMT

Same... some PF Bennie Tipton merchant for my charges... talked to one person who said I had to talk to fraud people and been on phone for 3 hours now waiting for answer.

Re: Fraud on Avant

Bill57y — Tue, 05 Jul 2022 19:01:11 GMT

I locked my card while I wait for an answer on my phone

Re: Fraud on Avant

Bill57y — Tue, 05 Jul 2022 19:23:09 GMT

3 hours waiting and it just hung up again!

Re: Fraud on Avant

Waspy1227 — Tue, 05 Jul 2022 20:46:07 GMT

Their Facebook page has several people reporting fraudulent charges. I'm thinking a breach of some sort. I'll try again in the morning. this is ridiculous.

Re: Fraud on Avant

Meach7 — Wed, 06 Jul 2022 02:03:10 GMT

It definitely has to be. I thought PF may be Planet fitness, but the cities in Idaho mine says dont have a PF except one. Then I thought PF chang but again no locations. Maybe People Finder?

Either way if you google the name with the city I found most of those people are real and live in that city.

I tried over the course of the day for hours, but no luck getting through. I think they're literally ignoring everyone until they figure out what will cause them the least damage.

Re: Fraud on Avant

Iusedtolurk — Thu, 07 Jul 2022 13:57:25 GMT

@Meach7 wrote:
Has anyone had any dealings with Avant when it comes to fraudulent charges. I had 7 charges for $95 pop up this weekend and locked the card this morning when I saw. I also called and the first person kept putting me on hold, then gave me another number to call and said give them my full social security number. I said that sounded suspicious and he said he would transfer me instead and that I could give them just the last 4. I intended to close the card this month actually.

The charges are all PF-Someone random's name and a city in Idaho.
PF-BRITTNEY BURT POCATELLO ID

@Meach7 The issues with the Customer Service Reps that people are experiencing are Worse than the Fraud Charges. Fraud charges pop up on cards all the time but are usual handled pretty well.

From the sound of it Avant may well be overwhelmed with a breach of some sort and it may be in other customers best interest to lock their cards until it is resolved. I know I just did.

Re: Fraud on Avant

Meach7 — Thu, 07 Jul 2022 17:15:19 GMT

@Iusedtolurk Very True, the reps are not handling this well. I locked my card Monday morning, but the charges all seemed to hit at the same time over the weekend. When I login now it says my account is locked altogether too. Still can't get through on the phone to that specific department, but hopefully they'll come up with a resolution soon.

Re: Fraud on Avant

Greenivy — Fri, 08 Jul 2022 23:56:30 GMT

I have this card, and just checked to make sure that there were no charges. I also locked it. Thanks for making this thread.

Re: Fraud on Avant

Meach7 — Sun, 10 Jul 2022 06:25:36 GMT

Got an email from CFPB who says that Avant is working on a solution. Also got this email from Avant:

Re: Fraud on Avant

Jesse1043 — Mon, 22 Aug 2022 16:07:49 GMT

Yes, me!! I had multiple charges and still fighting for one more to get off. Of course it's the $250 one. It's not even on any of my statements the $250 charge, but it's in my balance due . When I call they keep saying they'll work on it & do absolutely nothing . It's had to be something else I can do . This is so messed up . Horrible customer service . Keep in mind they're charging me super high interest on that $250. I can spit fire right now. Obviously, they keep getting hacked & don't give a **bleep** about these charges that clearly wasn't made by me .

Re: Fraud on Avant

Jesse1043 — Mon, 22 Aug 2022 16:08:39 GMT

OMG!! Thanks so much!!

Re: Fraud on Avant

CrSter — Mon, 22 Aug 2022 16:44:41 GMT

With most credit cards, you may not dispute charges until they settle. If they appear as authorizations only, nothing you may do about them yet unless the card co. itself contacts you to verify or dispute the charges, such as via a phone call or email.

But, you may report the card as lost/stolen and thereby block any further charges on the account.

In other words, I wouldn't waste my time trying to deal with the "fraud department" over authorizations only. I'd just report the card as lost/stolen and wait until the charges settle.

Re: Fraud on Avant

teekay629 — Tue, 30 Aug 2022 01:30:44 GMT

I had this too! I did not call right away as I was on vacation when it happened. I did not have to wait long on hold when I did call. I always laugh when they "verify" you did not make the charges and I am like "I could not possibly have been all set over the state in one day." 😂

The lady was like "okay, we will send out a new card." I was like umm, what about the charges?! I could care less about having a new card than I can having to be liable for $300 that I did not charge. Then she told me how she opened the case and someone will be in touch if they need more information. Basically a waiting game, but I saw the charges and interest removed so that is good!

Also trying to figure out how in the day and age, you can not dispute anything online like every other place!

Re: Fraud on Avant

Jesse1043 — Sat, 03 Sep 2022 16:47:57 GMT

It has to be something we can do. This is so wrong & illegal. Horrible company