topic Re: Derogatory public record of collection filed… but TransUnion says this is wrong? in General Credit Topics

Derogatory public record of collection filed… but TransUnion says this is wrong?

alexis30 — Wed, 27 Jul 2022 04:10:55 GMT

Hi all,

For some background info, on 6/21/22, my Orthodontist pulled my credit report via TransUnion because they wanted to offer me a payment plan for my Invisalign. On 7/05/22, I pulled my credit report via TransUnion to see what they would see… which is all of my credit cards and student loans in good standing with zero missed payments ever.

It wasn’t until tonight that my Orthodontist emailed me a copy of the contract I signed, which included the credit score (857 out of a range of 925) and the key factors adversely affecting my credit score. One of those key factors included:

Derogatory public record of collection filed

When I saw this, I immediately rechecked my TransUnion credit report as well as my reports from Experian and Equifax. But as I expected, I have zero derogatory remarks, late payments, bankruptcies or anything negative on my reports. And as I should, I’ve always paid everything on time, including medical bills, utility bills, etc.

In fear of reading this wrong, I just called TransUnion a little while ago and talked to a customer service rep. He again verified I have no collections against me and nothing negative, he assured me I’ve made every single payment on time. He’s also mailing me a physical copy of my credit report.

So my question is, where is this coming from? Will this show up later on my reports? I don’t understand how my Orthodontist is saying they pulled this from my TransUnion report when TransUnion says this doesn’t exist. I’m going to call my Orthodontist tomorrow, but I fear that they’re just going to tell me to call TransUnion, which I already have.

I’m just utterly lost and confused and this definitely influenced my Orthodontist in the payment plan they offered me. Sure, I was going to pay it out of pocket anyways, but still it’s frustrating that they thought I wasn’t going to pay them on time etc.

Thanks for any help.

Re: Derogatory public record of collection filed… but TransUnion says this is wrong?

Anonymous — Wed, 27 Jul 2022 04:56:07 GMT

@alexis30 Your credit score is fantastic. But I must mention the obvious discrepancy that stands out. Current credit score models do not go to 925. FICO score 9 can go as high as 900. So this only leaves two old and outdated score models: VantageScores 1.0 and 2.0 can go as high as 990. And Experian National Risk Score can go as high as 1000. But to my knowledge, these two scoring models are retired and no longer used. I believe this is why you are seeing inaccurate information.

Re: Derogatory public record of collection filed… but TransUnion says this is wrong?

Murph5065 — Wed, 27 Jul 2022 04:58:40 GMT

@alexis30 wrote:
Hi all,

For some background info, on 6/21/22, my Orthodontist pulled my credit report via TransUnion because they wanted to offer me a payment plan for my Invisalign. On 7/05/22, I pulled my credit report via TransUnion to see what they would see… which is all of my credit cards and student loans in good standing with zero missed payments ever.

It wasn’t until tonight that my Orthodontist emailed me a copy of the contract I signed, which included the credit score (857 out of a range of 925) and the key factors adversely affecting my credit score. One of those key factors included:

Derogatory public record of collection filed

When I saw this, I immediately rechecked my TransUnion credit report as well as my reports from Experian and Equifax. But as I expected, I have zero derogatory remarks, late payments, bankruptcies or anything negative on my reports. And as I should, I’ve always paid everything on time, including medical bills, utility bills, etc.

In fear of reading this wrong, I just called TransUnion a little while ago and talked to a customer service rep. He again verified I have no collections against me and nothing negative, he assured me I’ve made every single payment on time. He’s also mailing me a physical copy of my credit report.

So my question is, where is this coming from? Will this show up later on my reports? I don’t understand how my Orthodontist is saying they pulled this from my TransUnion report when TransUnion says this doesn’t exist. I’m going to call my Orthodontist tomorrow, but I fear that they’re just going to tell me to call TransUnion, which I already have.

I’m just utterly lost and confused and this definitely influenced my Orthodontist in the payment plan they offered me. Sure, I was going to pay it out of pocket anyways, but still it’s frustrating that they thought I wasn’t going to pay them on time etc.

Thanks for any help.

He probably pulled your report from lexus nexus, innovis or sagestream where it shows the derogitory comments.

Re: Derogatory public record of collection filed… but TransUnion says this is wrong?

alexis30 — Wed, 27 Jul 2022 05:26:51 GMT

@Anonymous @Murph5065

Link to the report they sent me

Hi, thanks for the replies! Here's what they sent me... so I'm super confused then if it's suppose to max out at 900. I don't know a lot about credit scores but I know my Fico Score 8 is 800 according to my AMEX.

edit: If they pulled TU according to this, could they have pulled from the things you two are suggesting? Thanks again for the help!

Re: Derogatory public record of collection filed… but TransUnion says this is wrong?

Anonymous — Wed, 27 Jul 2022 05:24:50 GMT

@Murph5065 I think you nailed it.

Re: Derogatory public record of collection filed… but TransUnion says this is wrong?

Anonymous — Wed, 27 Jul 2022 05:29:50 GMT

@alexis30 and @Murph5065 Ok, I see the attached report. And it says Transunion. So it looks like my original suspicion might be it. Perhaps they are using an old scoring model that is retired and no longer used. And perhaps this is the reason for the inaccurate information.

Re: Derogatory public record of collection filed… but TransUnion says this is wrong?

Murph5065 — Wed, 27 Jul 2022 05:31:35 GMT

@alexis30 wrote:
@Anonymous @Murph5065

Link to the report they sent me

Hi, thanks for the replies! Here's what they sent me... so I'm super confused then if it's suppose to max out at 900. I don't know a lot about credit scores but I know my Fico Score 8 is 800 according to my AMEX.

edit: If they pulled TU according to this, could they have pulled from the things you two are suggesting? Thanks again for the help!

Go to the 3 sites i suggested and input your info and login there and see what you can find, fico 8 does not go above 850 right now that i know of and fico 9 and 10 are slowly emerging so my thought are that they did not pull from fico what so ever.

Re: Derogatory public record of collection filed… but TransUnion says this is wrong?

Anonymous — Wed, 27 Jul 2022 05:41:58 GMT

@Murph5065 I concur with checking the three sites you suggested.

Re: Derogatory public record of collection filed… but TransUnion says this is wrong?

Who_wuda_thought — Wed, 27 Jul 2022 06:46:03 GMT

@alexis30

The report you link to identifies the Transunion score model as "Transunion New Account Score".

That is an actual TU score model itself, which does in fact have a score range of 400 to 925.

Here is a link with the many different specialized Transunion score models:

https://www.transunion.com/docs/financialServices/FS_ScoresOverview.pdf

I would focus on that when making inquiries with Transunion about this particular issue.

Re: Derogatory public record of collection filed… but TransUnion says this is wrong?

Anonymous — Wed, 27 Jul 2022 06:47:46 GMT

Impressive @Who_wuda_thought . Great job.

Re: Derogatory public record of collection filed… but TransUnion says this is wrong?

alexis30 — Wed, 27 Jul 2022 06:55:38 GMT

@Anonymous @Murph5065

I did request reports from LexisNexis and Innovis, but they won't be here for 7-10 business days. But curious to see what I find out I suppose. So interesting to know that there's more than just the big three credit bureaus, the more you know! So thanks for the help there, I do appreciate it.

@Who_wuda_thought

thanks for that insight! Didn't realize that. If I already inquired with TU over the phone and they claim I have no collections, should I call again? When I called, we basically just went over the report I pulled today and there's no evidence of a reported collection on there. I'm determined to find out this discrepancy, but dang, it's driving me crazy.

Re: Derogatory public record of collection filed… but TransUnion says this is wrong?

Murph5065 — Wed, 27 Jul 2022 06:58:11 GMT

@alexis30 wrote:
@Anonymous @Murph5065

I did request reports from LexisNexis and Innovis, but they won't be here for 7-10 business days. But curious to see what I find out I suppose. So interesting to know that there's more than just the big three credit bureaus, the more you know! So thanks for the help there, I do appreciate it.

@Who_wuda_thought

thanks for that insight! Didn't realize that. If I already inquired with TU over the phone and they claim I have no collections, should I call again? When I called, we basically just went over the report I pulled today and there's no evidence of a reported collection on there. I'm determined to find out this discrepancy, but dang, it's driving me crazy.

How did you get a hold of a live person at Tu? What number you call

Re: Derogatory public record of collection filed… but TransUnion says this is wrong?

Who_wuda_thought — Wed, 27 Jul 2022 07:16:48 GMT

@alexis30

@alexis30 wrote:
@Anonymous @Murph5065

I did request reports from LexisNexis and Innovis, but they won't be here for 7-10 business days. But curious to see what I find out I suppose. So interesting to know that there's more than just the big three credit bureaus, the more you know! So thanks for the help there, I do appreciate it.

@Who_wuda_thought

thanks for that insight! Didn't realize that. If I already inquired with TU over the phone and they claim I have no collections, should I call again? When I called, we basically just went over the report I pulled today and there's no evidence of a reported collection on there. I'm determined to find out this discrepancy, but dang, it's driving me crazy.

My guess here is that your orthodondist office's lending partner requested this particular report/score for whatever reason. It looks to be outdated (as suggested by @Anonymous ) by awhile, but the lender may still request it I guess. These "specialized" scoring models are often based on data which includes 3rd party data (from the 3 above mentioned entities for example) which is not reported to/maintained by the big 3 on a regular basis, but rather acquired for/provided to the requesting prospective lender upon request.

When Transunion has acquired/provided this specialized data and score to a lender, they will usually implant this 3rd party data into the additional information section near the lower portion of your actual credit report. It will be identified by lender/requester and the date it was requested.

Hope that helps.

Re: Derogatory public record of collection filed… but TransUnion says this is wrong?

Anonymous — Wed, 27 Jul 2022 07:24:13 GMT

@Who_wuda_thought wrote:
@alexis30
@alexis30 wrote:
@Anonymous @Murph5065

I did request reports from LexisNexis and Innovis, but they won't be here for 7-10 business days. But curious to see what I find out I suppose. So interesting to know that there's more than just the big three credit bureaus, the more you know! So thanks for the help there, I do appreciate it.

@Who_wuda_thought

thanks for that insight! Didn't realize that. If I already inquired with TU over the phone and they claim I have no collections, should I call again? When I called, we basically just went over the report I pulled today and there's no evidence of a reported collection on there. I'm determined to find out this discrepancy, but dang, it's driving me crazy.
My guess here is that your orthodondist office's lending partner requested this particular report/score for whatever reason. It looks to be outdated (as suggested by @Anonymous ) by awhile, but the lender may still request it I guess. These "specialized" scoring models are often based on data which includes 3rd party data (from the 3 above mentioned entities for example) which is not reported to/maintained by the big 3 on a regular basis, but rather acquired for/provided to the requesting prospective lender upon request.

When Transunion has acquired/provided this specialized data and score to a lender, they will usually implant this 3rd party data into the additional information section near the lower portion of your actual credit report. It will be identified by lender/requester and the date it was requested.

Hope that helps.

@Who_wuda_thought Home run. I think you knocked it out of the park.

Re: Derogatory public record of collection filed… but TransUnion says this is wrong?

alexis30 — Wed, 27 Jul 2022 07:28:59 GMT

@Murph5065 wrote:
@alexis30 wrote:
@Anonymous @Murph5065

I did request reports from LexisNexis and Innovis, but they won't be here for 7-10 business days. But curious to see what I find out I suppose. So interesting to know that there's more than just the big three credit bureaus, the more you know! So thanks for the help there, I do appreciate it.

@Who_wuda_thought

thanks for that insight! Didn't realize that. If I already inquired with TU over the phone and they claim I have no collections, should I call again? When I called, we basically just went over the report I pulled today and there's no evidence of a reported collection on there. I'm determined to find out this discrepancy, but dang, it's driving me crazy.
How did you get a hold of a live person at Tu? What number you call

I contacted TU's Consumer Relations Department at 800-916-8800

probably called at 730p PST, right before they closed for the day so I got someone almost immediately.

Re: Derogatory public record of collection filed… but TransUnion says this is wrong?

Who_wuda_thought — Wed, 27 Jul 2022 07:35:41 GMT

@Anonymous

<<<searching brain for some clever baseball related reply and coming up empty>>> 🙄😅

You were on it and just about had it. You just didn't realize it was right there for you 😉

Re: Derogatory public record of collection filed… but TransUnion says this is wrong?

alexis30 — Wed, 27 Jul 2022 07:38:12 GMT

@Who_wuda_thought wrote:
My guess here is that your orthodondist office's lending partner requested this particular report/score for whatever reason. It looks to be outdated (as suggested by @Anonymous ) by awhile, but the lender may still request it I guess. These "specialized" scoring models are often based on data which includes 3rd party data (from the 3 above mentioned entities for example) which is not reported to/maintained by the big 3 on a regular basis, but rather acquired for/provided to the requesting prospective lender upon request.

When Transunion has acquired/provided this specialized data and score to a lender, they will usually implant this 3rd party data into the additional information section near the lower portion of your actual credit report. It will be identified by lender/requester and the date it was requested.

Hope that helps.

Additional info section on my TU report

Hm, I only have 3 things in the additional information section. The inquiry analysis was Citi Bank getting more information on me (applied for a new CC through them on 7/4, blacked it out bc it has my full name). The other two was when I went through the initial stage of applying for an Apple CC but I didn't end up going through with it due to low approval odds at the time (both those are from 6/2020).

does this indicate that TU probably didn't acquire or provide 3rd party data?

Re: Derogatory public record of collection filed… but TransUnion says this is wrong?

Anonymous — Wed, 27 Jul 2022 07:41:28 GMT

@Who_wuda_thought wrote:
@Anonymous
<<<searching brain for some clever baseball related reply and coming up empty>>> 🙄😅
You were on it and just about had it. You just didn't realize it was right there for you 😉

Haha, so close I could almost taste it.

Re: Derogatory public record of collection filed… but TransUnion says this is wrong?

Who_wuda_thought — Wed, 27 Jul 2022 08:15:49 GMT

@alexis30

@alexis30 wrote:
does this indicate that TU probably didn't acquire or provide 3rd party data?

uggh! Welllll, not exactly.......

I kinda suspected you would come back with that in this particular case.

See, the thing is...that score model was created some time BEFORE the CFRA forbid the big 3 CB's from reporting and maintaining public record of judgments for collection of debt. It could very possibly be that TU is not allowed (by CFRA) to attach that information to your credit report. That doesn't necessarily mean they did not request it. Or....they requested it/provided it, and they weren't really supposed to. And um...no...they aren't gonna admit that freely if they messed up.

But you have it right there, sooo... 😁🤞

Re: Derogatory public record of collection filed… but TransUnion says this is wrong?

alexis30 — Wed, 27 Jul 2022 08:12:05 GMT

@Who_wuda_thought wrote:
@alexis30
@alexis30 wrote:
does this indicate that TU probably didn't acquire or provide 3rd party data?
uggh! Welllll, not exactly.......

I kinda suspected you would come back with that in this particular case.

See, the thing is...that score model was created some time BEFORE the CFRA forbid the big 3 CB's from reporting and maintaining public record of judgements for collection of debt. It could very possibly be that TU is not allowed (by CFRA) to attach that information to your credit report. That doesn't necessarily mean they did not request it. Or....they requested it/provided it, and they weren't really supposed to. And um...no...they aren't gonna admit that freely if they messed up.

But you have it right there, sooo... 😁🤞

dang, alright. that makes sense though.

it's soooo difficult because I still firmly believe I've paid every single thing in my name on time, it's just bizarre I've received nothing in the mail about a bill being late etc or a phone call. like my rent and utilities are on autopay and anything health related is always paid in full with my hsa the day of service because I know my insurance covers basically nothing.

do you recommend calling TU again tmrw and demanding more of an answer? or should I try asking my orthodontist for more info? the TU rep was nice and all, but all he did was read my credit report to me and that's not the issue here. edit: I also asked him like four times why my orthodontist is claiming I have a collection on my record but he just told me he sees nothing pertaining to a collection.