topic Re: Random WF Hard Inquiry? in General Credit Topics

Random WF Hard Inquiry?

chuckwood — Tue, 15 Nov 2022 19:29:58 GMT

I started getting alerts this morning that WF Card Services hard pulled my credit this morning. So I immediately checked on the experian website and sure enough it was pulled this morning. I called WF customer service and after talking to several people they told me that they had no record of why it was pulled and I should dispute it with the credit bureau. Why would I have to dispute it with the credit bureau if it was there mistake. Does anyone know a number I could call to get ahold of someone to get this resolved? If this is in the wrong section please move it. Thank You

Re: Random WF Hard Inquiry?

Mones — Tue, 15 Nov 2022 20:10:54 GMT

Yeah, I think your best bet is to dispute it with the credit bureus, they will then contact Wells Fargo (who has no reason for the inquiry), or at least if they do, you will learn why and if not they will take it off.

Good luck!

Re: Random WF Hard Inquiry?

FireMedic1 — Tue, 15 Nov 2022 20:39:48 GMT

Alerts from who?

Re: Random WF Hard Inquiry?

difringe — Tue, 15 Nov 2022 21:33:24 GMT

wonder if wells fargo is back to their old tricks again here...

i hope you're able to get this resolved quickly, it's amazing how bogged down the correction process can be, when the mistake happens instantly

Re: Random WF Hard Inquiry?

coldfusion — Tue, 15 Nov 2022 22:00:03 GMT

Don't start off with filing disputes with the credit bureaus. A brief outline of what you probably should do:

Wait until tomorrow and get a copy of your Experian report ( a report via annualcreditreport.com is fine) to confirm that the inquiry is still being reported. If so, contact Wells Fargo again and tell them that Experian is reporting an inquiry and you want to know why as you had not applied for credit. Jot down the date/time/phone # of the call, and get names if you can of whomever it is you speak to.

If WF admits to having made an error or they claim that they did not pull your report you will then file a complaint in writing with the FDIC. As part of the complaint note that you had contacted WF but was not able to get the issue resolved. The FDIC will review the complaint and since it wouldn't be seen as frivolous they will open an investigation with Wells Fargo. Banks do not like having the FDIC nosing around and treat these investigations seriously as they will have to provide a detailed response.

If WF claims that you had in fact applied for credit advise them that you did not, and when you hang up go to the local police station and file a fraud complaint in person; be sure when you leave that you get the name of the reporting officer as well as the case # of the filing. With that information you would then open up a dispute with Experian to have the inquiry withdrawn (that is the exact technical term of what you want done with the inquiry) on the basis of fraud. They will not process the dispute without having the case # of the filing.

Re: Random WF Hard Inquiry?

chuckwood — Tue, 15 Nov 2022 22:34:50 GMT

@FireMedic1 wrote:
Alerts from who?

They were email alerts from experian, amex that a new inquiry had been made.

Re: Random WF Hard Inquiry?

FireMedic1 — Tue, 15 Nov 2022 23:42:39 GMT

@coldfusion wrote:
Don't start off with filing disputes with the credit bureaus. A brief outline of what you probably should do:

Wait until tomorrow and get a copy of your Experian report ( a report via annualcreditreport.com is fine) to confirm that the inquiry is still being reported. If so, contact Wells Fargo again and tell them that Experian is reporting an inquiry and you want to know why as you had not applied for credit. Jot down the date/time/phone # of the call, and get names if you can of whomever it is you speak to.

If WF admits to having made an error or they claim that they did not pull your report you will then file a complaint in writing with the FDIC. As part of the complaint note that you had contacted WF but was not able to get the issue resolved. The FDIC will review the complaint and since it wouldn't be seen as frivolous they will open an investigation with Wells Fargo. Banks do not like having the FDIC nosing around and treat these investigations seriously as they will have to provide a detailed response.

If WF claims that you had in fact applied for credit advise them that you did not, and when you hang up go to the local police station and file a fraud complaint in person; be sure when you leave that you get the name of the reporting officer as well as the case # of the filing. With that information you would then open up a dispute with Experian to have the inquiry withdrawn (that is the exact technical term of what you want done with the inquiry) on the basis of fraud. They will not process the dispute without having the case # of the filing.

@coldfusionYou mean CFPB?

Re: Random WF Hard Inquiry?

coldfusion — Wed, 16 Nov 2022 02:39:57 GMT

@FireMedic1 wrote:
@coldfusion wrote:
Don't start off with filing disputes with the credit bureaus. A brief outline of what you probably should do:

Wait until tomorrow and get a copy of your Experian report ( a report via annualcreditreport.com is fine) to confirm that the inquiry is still being reported. If so, contact Wells Fargo again and tell them that Experian is reporting an inquiry and you want to know why as you had not applied for credit. Jot down the date/time/phone # of the call, and get names if you can of whomever it is you speak to.

If WF admits to having made an error or they claim that they did not pull your report you will then file a complaint in writing with the FDIC. As part of the complaint note that you had contacted WF but was not able to get the issue resolved. The FDIC will review the complaint and since it wouldn't be seen as frivolous they will open an investigation with Wells Fargo. Banks do not like having the FDIC nosing around and treat these investigations seriously as they will have to provide a detailed response.

If WF claims that you had in fact applied for credit advise them that you did not, and when you hang up go to the local police station and file a fraud complaint in person; be sure when you leave that you get the name of the reporting officer as well as the case # of the filing. With that information you would then open up a dispute with Experian to have the inquiry withdrawn (that is the exact technical term of what you want done with the inquiry) on the basis of fraud. They will not process the dispute without having the case # of the filing.

@coldfusionYou mean CFPB?

No. I've been through this before more than once when hard pulls were made without permissible purpose but there was no reasonable allegation or actual evidence of fraud.

If you filed a complaint with the CFPB you should expect that they would either forward the complaint themselves to the FDIC (or, if dealing with a credit union the NCUA) or more likely send you a letter directing you to file a new complaint yourself with the appropriate agency before they closed out the complaint.

Re: Random WF Hard Inquiry?

jasonbourne84 — Wed, 16 Nov 2022 15:44:15 GMT

~~And after all of this is done,~~ please lock/freeze your credit reports.

Edit: Actually, just do it now.

Re: Random WF Hard Inquiry?

chuckwood — Wed, 16 Nov 2022 18:33:53 GMT

So aliite update. I checked my report again this morning and the inquiry was still there so I called Wells Fargo back but this time I called the number listed on the inquiry. After talking to a few different people I got ahold of someone who said he would do some digging on it and call me back. After a few hours he called me back and told me what happen is that when I had my propel card hacked last week they cancelled it and sent me a new card but before they sent out the new card they were suppost to soft pull my credit to verify information and instead it was coded wrong and ended up a hard pull. He told me the easiest way to fix it would be to dispute it with the credit bureau and when they went to verify it they would see the notes on the account and see it was a mistake and fix it. So I called experian and explained it to them and now waiting on there respose to go any further.

Re: Random WF Hard Inquiry?

coldfusion — Thu, 17 Nov 2022 00:10:00 GMT

What the WF rep should have done was to engage internally within WF to have the inquiry withdrawn. What they proposed was the easiest solution for them personally but not for you. Be sure to stay very much on top of this.

If you don't get notification from Experian by 12/19, which is the 1st business day more than 31 days from today, that the inquiry has been withdrawn the next proposed step is to again pull your Experian report to emperically confirm whether or not the inquiry is still reporting.

If the inquiry is still reporting immediately file an FDIC complaint against Wells Fargo. The FDIC would open an investigation for which Wells Fargo would be compelled to respond within 30 days the result of their internal investigation and the steps taken to remediate their error.

Re: Random WF Hard Inquiry?

CreditCuriosity — Thu, 17 Nov 2022 00:34:24 GMT

Dispute won't work as mentioned with CRA as will report as factual. WF needs to recode this as a SP it is easy enough for them to do with the CRA

Re: Random WF Hard Inquiry?

chuckwood — Thu, 17 Nov 2022 02:27:02 GMT

I kinda had a feeling they were trying to get me to take it up with someone else so they didn't have to deal with it. If experian comes back verified I guess I will just file a complant to get it taken off. The guy on the phone said I should get a response on my experian account within 48 hrs but the email said by Dec 15. I didn't think WF was like this. I may end up closing the account and moving on after it gets fixed.

Re: Random WF Hard Inquiry?

jasonbourne84 — Thu, 17 Nov 2022 04:28:42 GMT

@chuckwood wrote:
I didn't think WF was like this.

Why?

Re: Random WF Hard Inquiry?

chuckwood — Thu, 17 Nov 2022 18:25:04 GMT

@jasonbourne84 wrote:
@chuckwood wrote:
I didn't think WF was like this.
Why?

Because over the years I have had a few issues with other things and they have taken care of it quickly with no issues but its probably typical big bank and I have been lucky.

Re: Random WF Hard Inquiry?

chuckwood — Fri, 18 Nov 2022 17:49:51 GMT

I recieved a survay for one of my calls to wells fargo last night. I put on there what happen and I was considering closing my accounts and today I recieved a call from a manager at Wells fargo. She told me she listened to the calls from the 4 different agents I talk to. She looked into the problem and said she would get it fixed that it was clearly a mistake and that one of the people I talked to should have known to get me to a manager in the credit department to take care of the issue and not told me to call experian. So hopefully it will be fixed now.

Re: Random WF Hard Inquiry?

Life_take2 — Sat, 19 Nov 2022 16:56:45 GMT

OK, that renews a little faith back in WF, for at least responding to the survey with a callback. Let's hope they follow through.

Re: Random WF Hard Inquiry?

chuckwood — Sat, 26 Nov 2022 02:32:02 GMT

I checked my credit report today and WF did remove the inquiry from my report.

Re: Random WF Hard Inquiry?

Jeffster1 — Sat, 26 Nov 2022 23:14:06 GMT

Thanks for the update. It's nice to know that those surveys are actually read instead of just being de-identified and reported to management in the aggregate across thousands of survey replies.

Re: Random WF Hard Inquiry?

mgood — Sun, 27 Nov 2022 21:20:03 GMT

@coldfusion wrote:
What the WF rep should have done was to engage internally within WF to have the inquiry withdrawn. What they proposed was the easiest solution for them personally but not for you. Be sure to stay very much on top of this.

I don't claim to know near as much about this as coldfusion, but that was exactly what I suspected when I read the post. Let you do the legwork (or phone work) and they don't have to fill out as many forms.

@chuckwood wrote:
I recieved a survay for one of my calls to wells fargo last night. I put on there what happen and I was considering closing my accounts and today I recieved a call from a manager at Wells fargo. She told me she listened to the calls from the 4 different agents I talk to. She looked into the problem and said she would get it fixed that it was clearly a mistake and that one of the people I talked to should have known to get me to a manager in the credit department to take care of the issue and not told me to call experian. So hopefully it will be fixed now.

@chuckwood wrote:
I checked my credit report today and WF did remove the inquiry from my report.

I'm glad to see that WF did get it corrected instead of leaving it up to you to take care of.