https://ficoforums.myfico.com/t5/General-Credit-Topics/Problems-with-Klarna/m-p/6673271#M327295 <P>I purchesed a product from WAYFAIR&nbsp; and used Klarna for the payment.</P><P>Had to return the item and all was good which I thought.</P><P>&nbsp;</P><P>I check my account and the charge is still on there! Contact Klarna they said they need to see the transcripts or email from WAYFAIR.</P><P>I sent them the documentation of the return showing how the product was recied by them and a zero balance. Klarna keeps saying they also need to see any transcripts or email. I expalined several times theirs no transcripts or email! I spoke to a rep they gave me info for a return lable and that was that.</P><P>&nbsp;</P><P>But yet these people at Klarna keep insisting they need the other stuff. My last emeail I told themto contact WAYFAIR themselves and how they're very unprofessional with this nonsence!</P><P>&nbsp;</P><P>Is their anything else that can be done becasue they totally messed up my account!</P> Sun, 30 Apr 2023 22:29:44 GMT Carloscda40 2023-04-30T22:29:44Z https://ficoforums.myfico.com/t5/General-Credit-Topics/Problems-with-Klarna/m-p/6673271#M327295 <P>I purchesed a product from WAYFAIR&nbsp; and used Klarna for the payment.</P><P>Had to return the item and all was good which I thought.</P><P>&nbsp;</P><P>I check my account and the charge is still on there! Contact Klarna they said they need to see the transcripts or email from WAYFAIR.</P><P>I sent them the documentation of the return showing how the product was recied by them and a zero balance. Klarna keeps saying they also need to see any transcripts or email. I expalined several times theirs no transcripts or email! I spoke to a rep they gave me info for a return lable and that was that.</P><P>&nbsp;</P><P>But yet these people at Klarna keep insisting they need the other stuff. My last emeail I told themto contact WAYFAIR themselves and how they're very unprofessional with this nonsence!</P><P>&nbsp;</P><P>Is their anything else that can be done becasue they totally messed up my account!</P> Sun, 30 Apr 2023 22:29:44 GMT https://ficoforums.myfico.com/t5/General-Credit-Topics/Problems-with-Klarna/m-p/6673271#M327295 Carloscda40 2023-04-30T22:29:44Z https://ficoforums.myfico.com/t5/General-Credit-Topics/Problems-with-Klarna/m-p/6673281#M327296 <P>You mean Klarna?</P><P><A href="https://www.klarna.com/us/customer-service/how-long-do-refunds-take/" target="_blank" rel="noopener">https://www.klarna.com/us/customer-service/how-long-do-refunds-take/</A>&nbsp;</P> Sun, 30 Apr 2023 21:23:53 GMT https://ficoforums.myfico.com/t5/General-Credit-Topics/Problems-with-Klarna/m-p/6673281#M327296 FireMedic1 2023-04-30T21:23:53Z https://ficoforums.myfico.com/t5/General-Credit-Topics/Problems-with-Klarna/m-p/6673418#M327303 <P>FWIW --- <A href="https://www.reddit.com/r/AMA/comments/12kvva8/im_working_at_klarna_as_a_customer_service_agent/" target="_blank" rel="noopener">I'm working at Klarna as a customer service agent, ask me anything</A>.</P> Mon, 01 May 2023 09:36:56 GMT https://ficoforums.myfico.com/t5/General-Credit-Topics/Problems-with-Klarna/m-p/6673418#M327303 DONZI 2023-05-01T09:36:56Z