topic Re: EX removed the option to dispute via phone in General Credit Topics

EX removed the option to dispute via phone

citymunky — Fri, 28 Jul 2023 14:46:47 GMT

Today I was trying to dispute some items on my report via phone. However, when you call the automated menu, you don't have a way to get to customer service representative.

I called every number I could find: (855) 414-6048, (888) 397-3742, (714) 830-7000, and (800) 831-5614 with no luck.

Accounting to their website:

https://www.experian.com/blogs/ask-experian/credit-education/faqs/how-to-dispute-credit-report-information

"To initiate a dispute by phone, you'll call the number displayed on your Experian credit report"

I pulled my offical EX report, and their is not one phone number on it.

Re: EX removed the option to dispute via phone

CH-7-Mission-Accomplished — Fri, 28 Jul 2023 17:44:01 GMT

@citymunky wrote:
Today I was trying to dispute some items on my report via phone. However, when you call the automated menu, you don't have a way to get to customer service representative.

I called every number I could find: (855) 414-6048, (888) 397-3742, (714) 830-7000, and (800) 831-5614 with no luck.

Accounting to their website:
https://www.experian.com/blogs/ask-experian/credit-education/faqs/how-to-dispute-credit-report-information

"To initiate a dispute by phone, you'll call the number displayed on your Experian credit report"

I pulled my offical EX report, and their is not one phone number on it.

I have found the frustration of trying to get through to the credit buraus by phone has become untenable. I don't try anymore since you can never get out of their phone tree hell. I use the online dispute portal if it's something relatively simple, like correcting addresses or credit limits. If it's something more complicated, I submit my disputes by mail and include a copy of my government idea and a copy of a utility bill to verify my address. It only takes two days for the mail to be delivered and it saves a lot of time and frustration.

Re: EX removed the option to dispute via phone

FireMedic1 — Fri, 28 Jul 2023 22:51:09 GMT

You didnt list this number:

1-888-Equifax (1-888-378-4329)

Our call center hours are:
9:00 am to 9:00 pm (ET), Monday through Friday, and 9:00 am to 6:00 pm (ET), Saturday and Sunday

Re: EX removed the option to dispute via phone

northway — Sat, 29 Jul 2023 03:59:47 GMT

@citymunky

Experian Dispute #- 866-200-6020

Say "Dispute" after putting in your SSN at the prompt. Then "New Dispute", "Account or Other Information", then "Inquiry". Selecting inquiry dispute will go right to a rep. Selecting any other option will continue you through the automated phone tree.

Re: EX removed the option to dispute via phone

citymunky — Sat, 29 Jul 2023 09:25:21 GMT

Thanks I give both numbers a try next week.

Re: EX removed the option to dispute via phone

northway — Sat, 29 Jul 2023 15:17:16 GMT

@FireMedic1 gave the phone # for Equifax, not Experian like you were looking for.

Experian is only open from 7AM-7PM CST Monday-Friday.

Re: EX removed the option to dispute via phone

937es — Sat, 29 Jul 2023 18:04:56 GMT

The telephone numbers I have used in the past to get to a live representative are:

1.855.414.6048; press 2, 1, 2, 1 to get to live operator

1.800.493.1058; press 2, 1, 2, 1, to get to live operator in the dispute center

Also, I have found that typing an old fashioned letter and placing it in the snail mail works wonders for disputing inaccurate information and successful deletion.

Experian

Dispute by Mail

PO Box 4500

Allen, TX 75013

Re: EX removed the option to dispute via phone

FireMedic1 — Sun, 30 Jul 2023 01:07:41 GMT

Thannks @northway . cant edit

Re: EX removed the option to dispute via phone

911gt34life — Fri, 04 Aug 2023 15:57:38 GMT

I've been doing this for months already pretty easy getting ex on the phone .

1. after giving your ssn automatic systems ask if like to dispute say "Yes" next option ask you if you already have one open go with this option even if don't have one open.. after that it will connect you automatically to customer service.

Re: EX removed the option to dispute via phone

citymunky — Fri, 04 Aug 2023 23:35:51 GMT

@northway wrote:

@citymunky

Experian Dispute #- 866-200-6020

Thanks, this was the way!

Re: EX removed the option to dispute via phone

Snook_on_the_Line — Mon, 22 Apr 2024 15:30:11 GMT

@northway wrote:
@citymunky

Experian Dispute #- 866-200-6020

Say "Dispute" after putting in your SSN at the prompt. Then "New Dispute", "Account or Other Information", then "Inquiry". Selecting inquiry dispute will go right to a rep. Selecting any other option will continue you through the automated phone tree.

Ok first of all sorry for reviving such an old thread

but after an exhausting search engine rabbit hole and ten numbers tried...

I just thought I'd share that this is the one that works. Connected me with a live person in less than a minute.

the whole press two if you are a client or business member of Experian thing no longer works they just rerout you back into automated phone purgatory

Re: EX removed the option to dispute via phone

TrapLine — Tue, 23 Apr 2024 13:02:35 GMT

Just got'ta love customer service and their responsiveness? Or, lack therein!

Re: EX removed the option to dispute via phone

CorpCrMgr1 — Thu, 25 Apr 2024 14:01:01 GMT

I have found that pushing the number for Spanish often sends you to a live person for any automated system. The customer service rep generally speaks Americanized English.

Also, if one speaks gibberish after a few I don't understand responses you are transferred to a live person.

Good luck!

Again, this is for most automated systems.

Re: EX removed the option to dispute via phone

Snook_on_the_Line — Thu, 25 Apr 2024 15:14:17 GMT

Will have to try that.
too bad the whole "if you are using a rotary phone please remain on the line for an operator" option no longer exists

Re: EX removed the option to dispute via phone

CorpCrMgr1 — Thu, 25 Apr 2024 17:04:38 GMT

@Snook_on_the_Line forgot about that. Also, the hitting the star button a bunch of times.