topic Re: experian made it impossible for you to talk to customer service in General Credit Topics

experian made it impossible for you to talk to customer service

911gt34life — Wed, 06 Sep 2023 14:45:34 GMT

Looks like experian has changed the calling option they made impossible to talk to customer service. Unbelievable.

normally, when I call, I will say dispute automatically transfer ...now you need to act like you're gonna buy a credit report. Talk to somebody 🙃🙃

Re: experian made it impossible for you to talk to customer service

coldfusion — Wed, 06 Sep 2023 16:44:03 GMT

Excessive abuse by a comparative few is often the reason behind the public at large not being able to have nice things.

Re: experian made it impossible for you to talk to customer service

CYBERSAM — Wed, 06 Sep 2023 16:51:44 GMT

More like lack of given a crap about customer service is the result of these policies. Everyday companies outsource and make it impossible to be contacted by customers.

Re: experian made it impossible for you to talk to customer service

Jeffster1 — Fri, 08 Sep 2023 19:48:51 GMT

@CYBERSAM wrote:
More like lack of given a crap about customer service is the result of these policies. Everyday companies outsource and make it impossible to be contacted by customers.

True. Between impossible-to-navigate phone trees that ultimately lead to a dead-end, and outsourced reps who have no knowledge and no authority, these companies have isolated themselves from the consumer.

Yes, it's true that some will abuse any system put into place, but for every person that abuses it, there are thousands who really do need help.

I'm currently unable to access the TU site. Regardless of how many calls I make to their Log-in assistance line, the outsourced reps can only say, "I see no reason why you can't access your account." Starting a case file with them only leads to frustration as the promised "return call from a manager within 72 hours" never happens.

This phenomenon seems to be endemic across most industries nowadays.