topic Re: TrueCredit Users' Accounts Terminated for "Excessive Use?" in General Credit Topics

TrueCredit Users' Accounts Terminated for "Excessive Use?"

Anonymous — Wed, 29 Aug 2007 02:08:56 GMT

This issue is being discussed in multiple forums, so I figured I would give it a sticky here. If you have a TrueCredit account that was terminated with notification that you did too many score pulls, please post your experiences here.

Re: TrueCredit Users' Accounts Terminated for "Excessive Use?"

Anonymous — Wed, 29 Aug 2007 03:11:20 GMT

Unbelievable. Do you think they had a breach in security or just termed. for "excessive use"? Another new low...

Re: TrueCredit Users' Accounts Terminated for "Excessive Use?"

Anonymous — Wed, 29 Aug 2007 03:27:35 GMT

ok, I get it now. It's the inquiry thing, isn't it?

Kevin

Re: TrueCredit Users' Accounts Terminated for "Excessive Use?"

Anonymous — Wed, 29 Aug 2007 03:50:40 GMT

too much B????

Re: TrueCredit Users' Accounts Terminated for "Excessive Use?"

Anonymous — Wed, 29 Aug 2007 13:13:42 GMT

What does too much B mean?????

NEVERMIND - Thanks Brammy for the clarification!!!

Message Edited by HeidiBoo on 08-29-2007 06:13 AM

Re: TrueCredit Users' Accounts Terminated for "Excessive Use?"

Anonymous — Wed, 29 Aug 2007 13:13:36 GMT

@Anonymous wrote:
What does too much B mean?????

It seems that for some people the "Soft pulls" that you do on you credit report using services like True Credit cause legitimate "hard" inquiry's to disappear.

Re: TrueCredit Users' Accounts Terminated for "Excessive Use?"

Anonymous — Wed, 29 Aug 2007 13:14:20 GMT

And thank you, Timothy!!!

I'm hating this...

Anonymous — Wed, 29 Aug 2007 14:30:18 GMT

I am STILL waiting for my first 30 days to pass with CS (Only one pull for month #1) and now with my TC subscription terminated, all I have is EX to look at...

3 new accounts popped on in the last two weeks and a couple more are still to come... What's worse is that it was NEVER my intention to create problems for TU...

Rob

Re: TrueCredit Users' Accounts Terminated for "Excessive Use?"

tmjacks — Wed, 29 Aug 2007 16:12:57 GMT

I went to TrueCredit's site and read the terms of use and I'm no lawyer, but from what I interpret from the following section, they did not hold up to their end of the bargain, since there was no posting of the modification before the modification took effect.

This is directly from their policy under the "Term and Termination; Modification "

TrueCredit may (i) change the terms of this Agreement or the feature of the membership products, or (ii) change the Site, including eliminating or discontinuing any content or feature of the Site, restricting the hours of availability, or limiting the amount of use permitted, by posting notice of such modification on a page of the Site before the modification takes effect. All changes shall be effective immediately upon posting of such notice. If you use the Site and/or your membership after TrueCredit has notified you of a change in the Agreement you agree to be bound by all of the changes. You are expected to review the Site periodically to ensure familiarity with any posted notices of modification.

Re: TrueCredit Users' Accounts Terminated for "Excessive Use?"

Anonymous — Wed, 29 Aug 2007 16:26:25 GMT

Well, what do they consider Excessive Use? You can only pull new scores/cr every 24 hours, is that not what we are paying them for?

Re: TrueCredit Users' Accounts Terminated for "Excessive Use?"

fused — Wed, 29 Aug 2007 18:31:17 GMT

Add me to your list. I was told by TC's CS dep't I will not be able to pull my reports until an investigation is completed in about 3 or 4 days. The results of which will be emailed to me. One good thing did happen though. My CC was charged yesterday and they offered me a full refund without asking. Bye bye TC I don't need you, as an Amex card holder I have CreditSecure which is just as good!

Re: TrueCredit Users' Accounts Terminated for "Excessive Use?"

Anonymous — Wed, 29 Aug 2007 23:19:42 GMT

so, let me get this straight...because of the shortsightedness for the CRAs in laying out their file structure and not allowing for a large number of "soft inquiries" that are cause by a product that one(or more) of the CRAs itself sells, they are terminating customer accounts without any real proof that anyone is doing anything in the slightest unethical?

Umm, sounds like class action lawsuit time to me....

If they do this to me, I'm going to tell them I want my money back for the last year and a half.

Kevin

Message Edited by KevinB on 08-29-2007 04:19 PM

Re: TrueCredit Users' Accounts Terminated for "Excessive Use?"

Anonymous — Wed, 29 Aug 2007 23:23:09 GMT

I have seen rather substantial class actions for lesser causes. From where I sit, TC is playing with fire here.

Re: TrueCredit Users' Accounts Terminated for "Excessive Use?"

Anonymous — Thu, 30 Aug 2007 01:07:47 GMT

@Anonymous wrote:
I have seen rather substantial class actions for lesser causes. From where I sit, TC is playing with fire here.

Agreed.

Re: TrueCredit Users' Accounts Terminated for "Excessive Use?"

Anonymous — Thu, 30 Aug 2007 01:16:06 GMT

It seems to me that for whatever excuse they are using to terminate consumers for "Excessive Use" according to their policies, they are in my own opinion (I know there is a short cut for this, sorry), also violating our rights.

Now TC from what my dw and I have read is basically saying you cannot check on your own report(s) daily, excuse me, "update every 24 hours" because if you do, we will terminate your account for Excessive Use. Hello, what is wrong with this picture. We gave some corporation/company our hard earned money and trust and now, we are out ...... (fill in what ever your want to).

My dw and I respect a lot of the people here and thank everyone here for helping us to learn about how important our credit is to us, and how to take care of it, and how not to abuse it. It pains us to see this kind of (sorry, I cannot come up with a better word) politics involved with such a great cause and forum site.

Therefore, my dw and I have decided to cancel our membership (interesting word "membership") with TC. We all work very hard for our money and have all made mistakes in the past, but when something like this happens, and we have a choice as to whether we want to continue giving TC our dollars every month, I say no thank you, I have a choice, remember this is the USA.

Please excuse the long message, I just had to vent! My comments are generally not this long. Sorry again.

Re: TrueCredit Users' Accounts Terminated for "Excessive Use?"

Anonymous — Thu, 30 Aug 2007 03:19:23 GMT

I can smell my Account cancellation coming...

"Your account has been terminated for too much B"

Re: TrueCredit Users' Accounts Terminated for "Excessive Use?"

Anonymous — Thu, 30 Aug 2007 03:22:13 GMT

I expect my termination notice is en route. Fortunately, there are other choices.

http://ficoforums.myfico.com/fico/board/message?board.id=ficoscoring&message.id=8824#M8824

Re: TrueCredit Users' Accounts Terminated for "Excessive Use?"

Anonymous — Thu, 30 Aug 2007 03:32:43 GMT

Waiting for my "Credit Secure" Trial to finish.

I don't like how I does not lines my accounts-TC only had 1 account out of"alignment" and I was in the next row.

Oh well-

Re: TrueCredit Users' Accounts Terminated for "Excessive Use?"

smallfry — Thu, 30 Aug 2007 04:06:54 GMT

@Anonymous wrote:
I expect my termination notice is en route. Fortunately, there are other choices.
http://ficoforums.myfico.com/fico/board/message?board.id=ficoscoring&message.id=8824#M8824

Gee Noah you missed the best alternative to TC. Chase Identity Protection for $11.99 monthly. Daily pulls like TC and it loads a heck of a lot faster too. Same basic engine.

Re: TrueCredit Users' Accounts Terminated for "Excessive Use?"

Anonymous — Thu, 30 Aug 2007 16:45:41 GMT

@smallfry wrote:

@Anonymous wrote:
I expect my termination notice is en route. Fortunately, there are other choices.
http://ficoforums.myfico.com/fico/board/message?board.id=ficoscoring&message.id=8824#M8824

Gee Noah you missed the best alternative to TC. Chase Identity Protection for $11.99 monthly. Daily pulls like TC and it loads a heck of a lot faster too. Same basic engine.

Link?