topic Re: Best Way to Remove "Account In Dispute" for Mortgage Loan in Mortgage Loans

Best Way to Remove "Account In Dispute" for Mortgage Loan

Anonymous — Thu, 17 Mar 2011 15:33:28 GMT

I'm just starting the process of trying to get approved for a mortgage loan and I have several accounts that say "Account information disputed by consumer" because of past attempts at removing these negative accounts. Some are with CAs and some are with OCs. All of these are out of SOL but the CAs have recently dated the accounts. I asked the lender what my options were if I have no plans to pay them and she said to write a letter to them directly saying I'm not disputing them but to please provide validation. But is this the right thing to do because I don't agree with the dates? Or should I try going through the CRAs instead to get the wording removed?

Also, I have 2 recent chargeoffs (from last summer) from utility companies because apparently I didn't get the final bills when I moved and no longer used the companies. I'm fine with paying them off but should I attempt to negotiate a Pay for Delete with them first? Even if I pay them off now, they are still going to be negative entries.

ETA: I'm in TX if that makes a difference.

Re: Best Way to Remove "Account In Dispute" for Mortgage Loan

Anonymous — Thu, 17 Mar 2011 15:34:23 GMT

What dates do you disagree with? DoFD is the one that matters - Date Opened is when the CA got the file. DoFD determines when it drops off of your reports.

Re: Best Way to Remove "Account In Dispute" for Mortgage Loan

Anonymous — Thu, 17 Mar 2011 15:37:22 GMT

I'm going off of the lender's report she pulled for me and it shows Last Active and has dates from this year. She mentioned those dates to me yesterday and said they were making it look like it's new.

Re: Best Way to Remove "Account In Dispute" for Mortgage Loan

ShanetheMortgageMan — Thu, 17 Mar 2011 17:12:56 GMT

I always have my clients deal directly with the credit bureaus when removing dispute remarks. We've had a 100% success rate.

Experian
475 Anton Blvd.
Costa Mesa, CA 92626
714-830-7000 is answered by a live human being, tell them you need the Executive Customer Service Team to end the dispute(s), hours are 8AM-5PM Pacific Time

Equifax

1550 Peachtree St, NW

Atlanta, GA 30309

404-885-8300 is answered by a live human being, tell them you need to speak with someone in the Executive Consumer Service department.

TransUnion

555 W Adams St

Chicago, IL 60661

312-985-2000 it has a machine greeting but just stay on the line and you are transferred to a live person, tell them you need to speak with someone in the Special Handling Department, you'll have to wait a little bit as they need to connect to customer service then get it elevated to the Special Handling Department (it is hit or miss, TransUnion often proves to be the most challenging)

If you cannot get the Special Handling Department, then when contacting the normal customer service reps you should say:

I need to dispute the compliance condition remarks code of "AID" (Account In Dispute) because I am no longer disputing the account.

The customer service rep should be able to immediately end the dispute, as in during the phone call.

There are some situations that disputes cannot be ended by the consumer, and must be ended by the creditor, such as if there are multiple disputes on the same trade line. Remember to always be patient with the customer service reps, as they are trying to help you but may have limited communication skills depending on where the customer service call center is based. If there are confusing terms being used, don't be afraid to admit you do not understand what they are saying and ask for them to reexplain or to transfer you to someone in the U.S.

Re: Best Way to Remove "Account In Dispute" for Mortgage Loan

Anonymous — Thu, 17 Mar 2011 17:19:22 GMT

CAN WE STICKY THIS?

Re: Best Way to Remove "Account In Dispute" for Mortgage Loan

Anonymous — Thu, 17 Mar 2011 17:22:27 GMT

Wow! Thank you so much for that information!

Re: Best Way to Remove "Account In Dispute" for Mortgage Loan

Anonymous — Thu, 17 Mar 2011 17:24:15 GMT

To OP.

Utilites are usually pretty good for PFD's if you call them directly and give the the whole story and offer to pay in full immediately. If you so not get PFD's there is a really good chance any lenders are going to want to see those lates at least a year old prior to a home loan.

Re: Best Way to Remove "Account In Dispute" for Mortgage Loan

ShanetheMortgageMan — Thu, 17 Mar 2011 17:25:09 GMT

Welcome. I am working with TransUnion on a better method to remove the disputes, as the method I went over above still seems to be tough for some people. Once I hear back from them I'll create a new post with some further info on TU.

Re: Best Way to Remove "Account In Dispute" for Mortgage Loan

MBOhio2 — Thu, 17 Mar 2011 20:06:47 GMT

This should be sticky-ed!! This question comes up all of the time and Shane's post is super helpful.

Re: Best Way to Remove "Account In Dispute" for Mortgage Loan

ShanetheMortgageMan — Thu, 17 Mar 2011 20:43:53 GMT

Well my contact at TU has moved positions within the company. Her replacement is helpful, but was less optimistic about the chances of removing the disputes immediately by contacting their normal customer service phone number. He stated that the dispute remarks are always put on by the creditor, so they can only be removed by the creditor and not even by the credit reporting agency (TU), when you dispute the AID comments with TU he said it can take 30 days for the creditor to respond, he suggested dealing directly with the creditor for a quicker response (which we all know how that normally goes).

He said that consumers disputes do not directly result in dispute comments being listed on a trade line, and if dispute comments do appear, it is the result of the creditor putting them there... I have never disputed something on my credit report, and even if I did I think I'd have a tough time determining if the comments appeared directly because of my actions or indirectly from the creditor putting them on after they've been notified of the consumers dispute. This is something that would be good to know if there happen to be any dispute comment reporting experts reading this thread.

In the end, he did say if someone asked for his assistance with removing a dispute comment he would be happy to help and was confident he'd be able to assist in getting it removed, and frankly that is all that matters in relation to qualifying for a mortgage. Next time a client needs one removed I'll ask for his assistance and will let everyone know how it goes.

Re: Best Way to Remove "Account In Dispute" for Mortgage Loan

Anonymous — Fri, 18 Mar 2011 03:55:18 GMT

I *just* removed a dispute through Transunion (as in this week). I called one of the CS numbers that I found here on myFICO. the lady I spoke to was SUPER helpful! She told me to send TU a fax with my report number (she was able to give me that while on the phone), last 4 of my ss# and a statement that I agreed with what was being reported, and no lnger disputed it. It took about 48 hours and the dispute was removed.

The fax # was: 714-525-0668

Re: Best Way to Remove "Account In Dispute" for Mortgage Loan

ShanetheMortgageMan — Fri, 18 Mar 2011 04:05:06 GMT

That fax # is TU's official fraud fax number, good info mom to Kaden & Ella.

http://ficoforums.myfico.com/t5/General-Credit-Topics/CRA-FAX-Numbers/td-p/197049

http://www.transunion.com/corporate/personal/fraudIdentityTheft/fraudPrevention/securityFreeze.page

Re: Best Way to Remove "Account In Dispute" for Mortgage Loan

Anonymous — Fri, 18 Mar 2011 13:47:02 GMT

Thank you so much! This is my first visit to this message board and it definitely won't be my last. You all are very, very helpful and knowledgeable!

Re: Best Way to Remove "Account In Dispute" for Mortgage Loan

Anonymous — Mon, 21 Mar 2011 16:51:02 GMT

Just an update...

Called EX a few moments ago and talked to a very nice CSR named Sally and she immediately removed the notations from my accounts and is sending me a confirmation by email shortly.

Called EQ and they informed me that because of my location I would need to deal with CSC Credit Services. He gave me a phone number for them (800-392-7816) but it is a recording that gives me their online and mailing info and then it hangs up. If any of you have any good contact info for CSC I would appreciate it.

TU... I faxed them on Friday and nothing yet today but hopefully we'll see the notations removed within the next day or two. If not, I guess I will give them a call.

Re: Best Way to Remove "Account In Dispute" for Mortgage Loan

ShanetheMortgageMan — Mon, 21 Mar 2011 17:22:11 GMT

Think this is better info for CSC.

https://www.csccredit.com/www/csccs.nsf

I have also heard 281-878-4848, 281-878-1900, 800-305-7868 have all worked at one point.

Also found this post that has a ton of CSC contact info:

http://ficoforums.myfico.com/t5/General-Credit-Topics/Equifax-vs-CSC-Credit-Services/m-p/8927#M5589

Re: Best Way to Remove "Account In Dispute" for Mortgage Loan

Anonymous — Tue, 22 Mar 2011 16:15:04 GMT

Not having much luck with CSC for my EQ report. They say they have to get approval from the CA's to remove it since they're the ones who added it. I told her EX did it yesterday with no problems but she didn't budge. Ugh. But she submitted my dispute for me.

Still nothing from TU.

EX was gone this morning.

Re: Best Way to Remove "Account In Dispute" for Mortgage Loan

Anonymous — Tue, 22 Mar 2011 16:29:17 GMT

I went ahead and called TU to see what they would do. While asking her about these accounts, she said they are already being disputed and I should receive a response by April 17th. So apparently faxing the paper to TU did the same thing that EQ is doing... a regular dispute and we have to wait and see what the CA's do about it.

Re: Best Way to Remove "Account In Dispute" for Mortgage Loan

Anonymous — Thu, 31 Mar 2011 18:49:23 GMT

i had some accounts with notations that i was disputing account information. i called all 3 bureaus this morning. experian immediately removed them because the comments were in the consumer statement sections. both transunion and equifax opened up disputes to remove them. said the investigations should take about 30 days. equifax did however state that it may be sooner because it wasn't really a dispute.and to think i didn't even know those comments were an issue when applying for a mortgage; they have been sitting on my reports since 2009!

Re: Best Way to Remove "Account In Dispute" for Mortgage Loan

Anonymous — Thu, 31 Mar 2011 19:08:57 GMT

Good luck!

I got my letter from TU yesterday saying "New Information Below" for the 4 accounts on my TU report I need that removed from and I don't see anything updated besides an current Date Verified.

ACCOUNT IN DISPUTE is still there!!! Ugh!!!

Re: Best Way to Remove "Account In Dispute" for Mortgage Loan

Anonymous — Thu, 31 Mar 2011 20:24:29 GMT

I am in the same spot, have an account we disputed 6 months ago stating "dispute settled, consumer disagrees"..

We have just applied for a mortgage, now realizing this will be a problem.. I called EX and they removed it like others have said, still on TU and EQ.. I have faxed in a request to the CCC to have this removed (last weekend), should I also dispute it now and get the ball rolling with the other 2? Or just of let it sit and see what the LO says ?