topic Re: cancel free subscription in myFICO® Product Feedback

cancel free subscription

Anonymous — Tue, 08 Jan 2008 03:54:27 GMT

i signed up for the 30 days, and it wouldn't let me cancel until the last week.

I signed up 2 weeks ago, and i was checking the status just to see if I could, and this is the message I have....

Score Watch® Cancellation

Online cancellation of your Score Watch® subscription is only available during the last week of your free trial. Your free trial has expired and been converted into a full subscription.

If you wish to cancel your subscription now, please contact myFICO® customer care at 1-800-319-4433.

Thank you
myFICO® Customer Care

I have emails saying I signed up less then two weeks ago, how did this happen?

Re: cancel free subscription

SmartCookie — Tue, 08 Jan 2008 15:04:55 GMT

You can only do the trial once, so if you did so in the past... you subscribed for a paid subscription 2 weeks ago.

If that is not the case, sounds like you just got a wonky email, CS will be able to verify the status of your account. They'll make any corrections if the problem was on their side without any issue... so don't sweat it, but do call them.

Re: cancel free subscription

Anonymous — Wed, 13 Feb 2008 18:08:29 GMT

Please cancel my free 30 day subscription... If you need any further informaiton, please contact me at ***edited*** (not a good idea to post your phone number.)

Message Edited by Barry on 02-13-2008 10:08 AM

Re: cancel free subscription

Barry — Tue, 05 Mar 2013 16:59:08 GMT

@Anonymous wrote:

Please cancel my free 30 day subscription... If you need any further informaiton, please contact me at *phone # edited by hauling*

Hello dwelch1968,

This board is not the place to cancel your Score Watch subscription. To do so, you'll need to contact myFICO Customer Care.

Message Edited by haulingthescoreup on 02-13-2008 03:57 PM

Re: cancel free subscription

Anonymous — Tue, 19 Feb 2008 01:02:22 GMT

Please cancel my 30 day subscription in the name of * deleted *

Please confirm cancellation.

edit: Hi, pirates, please see next post.

Message Edited by haulingthescoreup on 02-18-2008 05:02 PM

Re: cancel free subscription

haulingthescoreup — Tue, 19 Feb 2008 01:00:51 GMT

Hi, pirates, I removed your personal info to maintain your privacy.

Please read myFICO_Barry's post immediately above yours to see how to cancel your subscription.

Re: cancel free subscription

Anonymous — Thu, 10 May 2012 15:17:26 GMT

When I click on the link above it says the page can not be found. Also the phone number listed in contact area is not a real phone number "1-800-3319-4433" has too many numbers.... I just want to cancel the subscription so please provid info on how to do so......

Re: cancel free subscription

pizzadude — Thu, 10 May 2012 15:20:47 GMT

@Anonymous wrote:
When I click on the link above it says the page can not be found. Also the phone number listed in contact area is not a real phone number "1-800-3319-4433" has too many numbers.... I just want to cancel the subscription so please provid info on how to do so......

Try this # 1-800-319-4433

To cancel your Score Watch 10-day Free Trial, please call us at 1.800.319.4433. We are open 6:00 AM - 6:00 PM Pacific Time Monday through Friday; and from 7:00 AM until 4:00 PM Pacific Time on Saturdays. Remember, you must contact us before your 10 day free trial is over!

Also, here is a link http://myfico.custhelp.com/app/answers/detail/a_id/391/kw/cancel%20scorewatch/session/L3RpbWUvMTMzNjY2MzExOC9zaWQvblFEa3RNWGs%3D

Re: cancel free subscription

Anonymous — Thu, 20 Dec 2012 06:07:20 GMT

It clearly states in the fine print during the sign up processes cthat the free trial can be canceled by EMAIL and explains what information should be in the email to do so. But the website provides no email and seems to require you to call.

The link in the post above brings you to a page that says to complete your cancel request call this number. The number is not open when I am available and I only signed up BECAUSE it said I could cancel by email without telephone calls. This is a bait and switch looking for an opportunity to talk to a sales person and is a breach of their own fine print. Part of my agreement was accepting the terms listed which included canceling by EMAIL.

QUOTE

"To cancel the trial offer, you must send your name, address, and daytime telephone number and write "cancel my subscription" in an email to us at the address noted in the Contact Us page."

No such email exist therefore the site is in breach. How do I cancel according to the terms stated on their site during the "bait" stage ... before the "switch".
P.S. Better Business Bureau mod edit. Maybe I shoudl contact a lawyer instead.

Edited to remove profanity. Please follow the TOS of the boards. Thank you. Shogun, myFICO moderator

Re: cancel free subscription

Anonymous — Thu, 20 Dec 2012 06:14:45 GMT

Dear Moderator - I am sorry for the TOS issue. But since you read my post can you please provide the email address I can use to fullfil my request as per the TOS of the trial as listed (and still listed) on your website?

Re: cancel free subscription

Shogun — Tue, 05 Mar 2013 17:01:31 GMT

Here is a link to the contact page. Let me know if that helps.

https://www.myfico.com/help/contactus.aspx

Re: cancel free subscription

llecs — Thu, 20 Dec 2012 13:18:45 GMT

I'll add that you might be better off calling, Consumer4321. MyFICO doesn't really have a well-organized method by which to cancel as you can see, though others have done it in the past. I have seen posters complain that their e-mail request only refers them back to calling. Definitely call and the number was provided by Shogun via the link.

Re: cancel free subscription

Anonymous — Tue, 01 Jan 2013 16:02:17 GMT

That link refers you to call. I think that it's wrong that the terms and conditions when you sign up state that you can cancel online but when you attempt to cancel online it refers you to call in. That's not good business.

Re: cancel free subscription

Anonymous — Tue, 15 Jan 2013 03:39:06 GMT

I'm also trying to cancel my subscription. So is it only by calling that I can achieve this?

Re: cancel free subscription

Anonymous — Mon, 21 Jan 2013 05:23:05 GMT

I canceled the free scorewatch trial well within the 10 day limit using the link in this post. It gave me positive confirmation that I was cancelled and I took a screenshot for future reference. I now just got an email stating "Congratulations - you are now subscribed to Score Watch(R)" and I see my credit card has been charged. This is very disappointing and quite agravating. Does this deserve a chargeback or is there some other form of resolution can happen without this turning into a huge hassle? I would like to find an amicable way to fix this.

Re: cancel free subscription

Anonymous — Tue, 05 Mar 2013 14:47:43 GMT

I was dissappointed right away and keep calling 800-770-0110 during business hours and no one answers any of the options. I can't cancel if no one answers the phone?? What do I do? I'm ready to write the BBB. I'm within the 10 day trial and it has turned into a nightmare. It is too much $ for only one score. This is all a scam from my experience so far.

Re: cancel free subscription

Anonymous — Tue, 05 Mar 2013 14:51:54 GMT

I have also been calling 800-319-4433. Just sit there on hold for 10+ min listening to music then hang up. I've never experienced a cancelation being this difficult.

Cancel Subscription

Anonymous — Tue, 05 Mar 2013 15:51:34 GMT

This is obviously a scam and very unfortunate, as people join to get valuable information about their credit score and then you refuse to provide a viable way to cancel the subscription, despite the upfront claim that it's not a problem.

Re: cancel free subscription

Anonymous — Tue, 05 Mar 2013 15:53:51 GMT

any chance you can provide an ACTUAL cancelation option? The link doesn't work and nobody answers the phone #.

Re: cancel free subscription

Anonymous — Tue, 05 Mar 2013 16:08:57 GMT

FINALLY got someone to answer the phone. She was nice as she told me that I have a THREE MONTH subscription (apparently written in the small print of that "free" trial) so I have to call back in THREE months, AFTER I get billed for each of the three months. I asked her to just charge me the $$'s for the three months and cancel it now. Surprise........she can't do that. VERY frustrating.