topic Re: Cancelling Scorewatch in myFICO® Product Feedback

Cancelling Scorewatch

bmagnant — Fri, 13 Feb 2009 22:16:09 GMT

When I cancelled my subscription was I supposed to lose the reports I had purchased?

I assumed I would lose the reports I got with Scorewatch, but was surprised to ose ALL of my reports.

Brent

Re: Cancelling Scorewatch

Barry — Wed, 18 Feb 2009 21:08:18 GMT

bmagnant wrote:

When I cancelled my subscription was I supposed to lose the reports I had purchased?
I assumed I would lose the reports I got with Scorewatch, but was surprised to ose ALL of my reports.

Brent

Hi bmagnant....It's true that the only reports you're going to lose as a result of canceling will be for the product canceled.

Keep in mind that the FICO Credit Complete and FICO Standard reports expire after 30 days, so that's what may have happened to your other reports. Reports purchased as part of the Suze Orman FICO Kit and FICO Quarterly Monitoring remain available for the life of the product.

Re: Cancelling Scorewatch

bmagnant — Wed, 18 Feb 2009 21:13:11 GMT

I did not realize they were only good for 30 days. I am sure that is why I lost my other reports; they were well over 30 days ago. I printed them all out so it isn't a big deal.

Thanks!

Re: Cancelling Scorewatch

Anonymous — Fri, 03 May 2013 14:11:21 GMT

I'm trying to cancel my subscription to the 10 day trial. I tried doing through the website link "my subscriptions" and I tried calling to no avail.

Re: Cancelling Scorewatch

Anonymous — Mon, 13 May 2013 14:10:33 GMT

I'm on hold for over 8 minutes trying to cancel. This is bull.

Re: Cancelling Scorewatch

Anonymous — Mon, 13 May 2013 17:48:37 GMT

I agree this is bull to try and cancel ScoreWatch. I have been trying to cancel this thing for 3 days (which REQUIRES you to call a 1-888 number to cancel) and I was on hold for over 10 mins each time. Finally, I got a hold of "Joyce"; a horrible person. She was rude and said that some people have to wait 45 MINUTES in order to cancel this service. On top of that, if you read the information box this time is wrong for calling; she said they are there until 6pm Central; BULL. I called during the posted time and NO ONE ANSWERS. Of course, I didn't wait 45 mins - WHAT A RIP-OFF!!! I had to challenge the charge with my credit card after the encounter with Joyce.

Re: Cancelling Scorewatch

Anonymous — Sat, 17 Aug 2013 14:40:00 GMT

I recommend calling the regular customer service number at 800.319.4433. I was on-hold for 30 minutes on the 800 number provided to cancel my subscription, but magically got through right away when calling this number with a "billing question"

Re: Cancelling Scorewatch

Anonymous — Fri, 30 Aug 2013 23:42:33 GMT

I was only on hold for a few minutes...I called in the morning, around 10 am.

Re: Cancelling Scorewatch

awal — Sat, 31 Aug 2013 18:54:33 GMT

I can confirm that calling the 800.319.4433 listed above was seamless. I was able to cancel my service with just a few minutes of waiting...

Re: Cancelling Scorewatch

Anonymous — Tue, 19 Nov 2013 14:32:01 GMT

So far, not having good luck with cancellation.

Re: Cancelling Scorewatch

Anonymous — Fri, 03 Jan 2014 21:57:16 GMT

The "my subscriptions" link leads to a loading bar that never gets anywhere. Convenient for FICO, eh?

Re: Cancelling Scorewatch

Gunnar419 — Fri, 03 Jan 2014 22:32:52 GMT

@Anonymous wrote:
The "my subscriptions" link leads to a loading bar that never gets anywhere. Convenient for FICO, eh?

That happens to me, too, but I think it's a browser thing more than a MyFico thing. Do you have a lot of heavy security settings on your browser or are you using an older browser? Try a different browser and see what happens.

Re: Cancelling Scorewatch

Anonymous — Thu, 05 Feb 2015 10:27:23 GMT

I've called support each of the last 2 months to cancel my subscription. Well this will be my 3rd attempt, whats the problem support? Cancel my subscription!!!!!