topic Re: New Design? in myFICO® Product Feedback

New Design?

Mshellt — Fri, 22 Aug 2014 14:36:17 GMT

First off, THANK YOU for helping me raise my score so quickly. The information offered by this service and the knowledgeable helpful people on the message boards has been a life-saver. My scores have dramatically risen over the past 4 months based on the advice of the product itself and from forum members. Any time they fell a little, I was quickly alerted and empowered to fix the problem. But I have a complaint (Just a tiny one!) : I don't like the new layout. It works, but I thought the last one was easier on the eyes and simpler to navigate and more intuitive. I filled out the little pop-up survey asking for feedback, but it didn't ask about the new design so I thought I'd just post my two cents.

Re: New Design?

-JR — Fri, 22 Aug 2014 15:03:50 GMT

Overall I like the site. I don't much like change, but the site now seems faster, and a bit easier to navigate. My only complaint now is that the top bar where it says "myFICO" and the five tabs to the right appear at the top of the screen regardless of how far down I scroll. It's a mental thing and I realize I don't need the whole screen, but cluttering up my screen like that is kind of annoying.

Re: New Design?

Anonymous — Fri, 22 Aug 2014 17:24:09 GMT

I HATE the new look. It slows my machine down and crashes bunches. Sure I may have an older machine but I'm not getting one to look at MyFico - I will simply cancel the services as they are useless to me now.

Re: New Design?

Mshellt — Fri, 22 Aug 2014 18:15:36 GMT

I HATE the new look.  It slows my machine down and crashes bunches.  Sure I may have an older machine but I'm not getting one to look at MyFico - I will simply cancel the services as they are useless to me now.

Give it a chance first. The new format has only been out for a day (maybe two?) and maybe there is something making it slow on your system that they will fix. The new "look" contains new features too like the credit simulator. I'm still clicking around and learning the new features. Not to knock on wood, but it hasn't crashed my system and I'm using a 5 year old computer.

Re: New Design?

EW800 — Fri, 22 Aug 2014 18:21:10 GMT

I agree! We should give it a chance. No doubt their IT guys are working on the slow/crash issues. I see this as a good change, as long as the score alert functions work as they should.

Re: New Design?

Kelsey_H — Fri, 22 Aug 2014 19:22:34 GMT

@Anonymous wrote:

I HATE the new look. It slows my machine down and crashes bunches. Sure I may have an older machine but I'm not getting one to look at MyFico - I will simply cancel the services as they are useless to me now.

Hey KeithB, we're aware of the issue and are tirelessly working to get it fixed. We are sorry to see you go, and hope that you'll wait for us to smooth out the glitches.

Re: New Design?

Kelsey_H — Fri, 22 Aug 2014 19:25:42 GMT

@Mshellt wrote:
I HATE the new look.  It slows my machine down and crashes bunches.  Sure I may have an older machine but I'm not getting one to look at MyFico - I will simply cancel the services as they are useless to me now.
Give it a chance first. The new format has only been out for a day (maybe two?) and maybe there is something making it slow on your system that they will fix. The new "look" contains new features too like the credit simulator. I'm still clicking around and learning the new features. Not to knock on wood, but it hasn't crashed my system and I'm using a 5 year old computer.

Thanks Mschellt. We launched yesterday evening and are working on fixing the glitches as quickly as possible. It's true we added new features - and three brand new products! Check out product comparison page (click on "compare our products" at the top). You'll see we've added FICO 3-Bureau Credit Monitoring, FICO Identity Basic and FICO Identity Ultimate.

Re: New Design?

EvilR-T — Fri, 22 Aug 2014 19:30:30 GMT

i LOVE the new layout! the site was starting to look so dated and needed a serious makeover. it did crash my ipad however but i'm sure it will work itself out soon. there a zero issues on the iMac.

Re: New Design?

Anonymous — Fri, 22 Aug 2014 20:21:10 GMT

Joining the conversation a little bit late, but I"m Karin and a myFICO team member. We've completed some performance tuning and it appears that the load times have greatly improved.

Re: New Design?

EW800 — Fri, 22 Aug 2014 20:32:41 GMT

Thanks, Karin! I do see significant improvement from this morning. Thank you!

Per the screenshot below, under "Your Subscription", it is only showing Equifax under FICO Score Monitoring. This would be an error, correct? After purchasing the upgrade, it should show all three CRA's correct? Thanks again!

Re: New Design?

lonelyisland — Fri, 22 Aug 2014 21:38:58 GMT

moved to own thread

Re: New Design?

Anonymous — Sat, 23 Aug 2014 17:37:30 GMT

EW800 - Yes, you are correct. We'll be working to fix that UI "oops" here shortly.

Re: New Design?

Anonymous — Sat, 23 Aug 2014 20:24:13 GMT

This new design is much slower and very cumbersome. I know new things take time to get adjusted to; but in my opinion, some things really need to be fixed.

Here are two examples for improvement:

1. FICO Score Timeline: Please make it so the "zoom" settings I have chosen stay that way. Even better, add the option to select "past three months - past six months - past year". That would be great! As it is now, each time I click to a different page the zoom level reverts back to a long history. This long history is not very usable. Those big yellow dots are an eyesore and get in the way of each other. Maybe make smaller dots that give you more information if you hover over them.

2. On the "alerts" page: Instead of just the arrow pointing up or down with the number representing the score change - why don't you show us the actual score? Give us the previous and new score right there in that row. Don't make us click that plus sign to see that info.

Thank you.

Re: New Design?

wilee — Mon, 25 Aug 2014 00:22:24 GMT

I previously had a $98 credit card balance and just received an alert for a balance decrease of $98. That same alert shows a balance of $98. The old alerts show a decrease from "X" to "Y". Is that functionality gone in the new and "improved" model?

Re: New Design?

Mshellt — Tue, 26 Aug 2014 00:25:00 GMT

I miss the "what does it mean to you?" link...It was a link that displayed my credit rating along side my likely percentage rate for a mortgage or auto loan. Has that feature been discontinued or is it in a different location?

Re: New Design?

karin_tansey — Tue, 26 Aug 2014 01:15:03 GMT

@wilee wrote:
I previously had a $98 credit card balance and just received an alert for a balance decrease of $98. That same alert shows a balance of $98. The old alerts show a decrease from "X" to "Y". Is that functionality gone in the new and "improved" model?

I'm not sure I understand. I just went in and checked one of my alerts pre-new design and post-new design and compared them side by side. Neither version of the alert for the balance decrease showed me a decrease from "x to y" in the alert title. However, when I look in the NEW UI's alert details, I see

ACCOUNT BALANCE

$1,199 $736

When I look in the OLD alert's details, I see in the details of the alert, I see....

	Previously reported	Newly reported
Account balance:	$X,XXX	$YYY

If I am not undertanding your concern properly, I'm sorry. Can you explain it again or maybe include some visuals (with private info blacked/fuzzed out)?

Thanks!

Re: New Design?

bdhu2001 — Tue, 26 Aug 2014 01:40:18 GMT

@karin_tansey wrote:

@wilee wrote:
I previously had a $98 credit card balance and just received an alert for a balance decrease of $98. That same alert shows a balance of $98. The old alerts show a decrease from "X" to "Y". Is that functionality gone in the new and "improved" model?
I'm not sure I understand. I just went in and checked one of my alerts pre-new design and post-new design and compared them side by side. Neither version of the alert for the balance decrease showed me a decrease from "x to y" in the alert title. However, when I look in the NEW UI's alert details, I see

ACCOUNT BALANCE
$1,199 $736

When I look in the OLD alert's details, I see in the details of the alert, I see....
Previously reported Newly reported
Account balance: $X,XXX $YYY

If I am not undertanding your concern properly, I'm sorry. Can you explain it again or maybe include some visuals (with private info blacked/fuzzed out)?
Thanks!

The previous guide on score watch states

Reasons why you may not receive a Score Watch alert

Changes that don’t trigger Score Alerts or Credit Alerts:

A balance decrease won’t trigger a Credit Alert.
The removal of an item from the credit report will not trigger a Credit Alert.
During the 7-10 days between Score Alert checks (when there are no Credit Alerts), the score can change multiple times between these Score Alert checks and the monitoring system won’t be aware of them – resulting in some score changes occurring without Score Alerts being generated.
Changes that that are not specifically listed in the table below will not trigger an alert.

Are you saying that it previously provided alerts for decreases even though the guide said it wouldn't? Of course the guide is update from 2011.

Re: New Design?

Anonymous — Tue, 26 Aug 2014 02:04:08 GMT

@Anonymous wrote:

This new design is much slower and very cumbersome. I know new things take time to get adjusted to; but in my opinion, some things really need to be fixed.

Here are two examples for improvement:

1. FICO Score Timeline: Please make it so the "zoom" settings I have chosen stay that way. Even better, add the option to select "past three months - past six months - past year". That would be great! As it is now, each time I click to a different page the zoom level reverts back to a long history. This long history is not very usable. Those big yellow dots are an eyesore and get in the way of each other. Maybe make smaller dots that give you more information if you hover over them.

2. On the "alerts" page: Instead of just the arrow pointing up or down with the number representing the score change - why don't you show us the actual score? Give us the previous and new score right there in that row. Don't make us click that plus sign to see that info.

Thank you.

Thanks for the detailed feedback. For item #1, there are some limitations with the specific library used to build that view so that may not be possible, but some of the filtering may be an enhancement we can add sometime in the future. As for your second item, I have passed that along to our UI designer for consideration and review.

Re: New Design?

Anonymous — Tue, 26 Aug 2014 02:05:02 GMT

@Mshellt wrote:

I miss the "what does it mean to you?" link...It was a link that displayed my credit rating along side my likely percentage rate for a mortgage or auto loan. Has that feature been discontinued or is it in a different location?

That feature now resides within the Savings center: http://www.myfico.com/SavingsCenter/Credit-Cards.aspx?qsid=Cards_All_Site_Nav1 -- then click on Mortgages link in the top nav. This will show you the current mortgate rates according to Informa Research Services. This tool is also more specific in that you can configure it to the state for the loan's origination and a specific loan amount. I hope that helps.

Re: New Design?

wilee — Tue, 26 Aug 2014 02:16:02 GMT

@karin_tansey wrote:

@wilee wrote:
I previously had a $98 credit card balance and just received an alert for a balance decrease of $98. That same alert shows a balance of $98. The old alerts show a decrease from "X" to "Y". Is that functionality gone in the new and "improved" model?
I'm not sure I understand. I just went in and checked one of my alerts pre-new design and post-new design and compared them side by side. Neither version of the alert for the balance decrease showed me a decrease from "x to y" in the alert title. However, when I look in the NEW UI's alert details, I see

ACCOUNT BALANCE
$1,199 $736

When I look in the OLD alert's details, I see in the details of the alert, I see....
Previously reported Newly reported
Account balance: $X,XXX $YYY

If I am not undertanding your concern properly, I'm sorry. Can you explain it again or maybe include some visuals (with private info blacked/fuzzed out)?
Thanks!

What you posted for the new UI is what I see for alerts that were generated prior to the change. It seems that the new alerts are only displaying the old balance. This appears to be a backend change.

Balance decrease Alert on August 1, 2014:

ACCOUNT BALANCE
$X,XXX $X,XXX

Balance decrease Alert on August 24, 2014:

ACCOUNT BALANCE
$XX