topic Re: MyFICO Two Month Credit for Faulty Monitoring in myFICO® Product Feedback

MyFICO Two Month Credit for Faulty Monitoring

Involver — Mon, 22 Dec 2014 21:52:28 GMT

It's nice to finally see MyFICO accept responsibility for the problem rather than pretending it did not exist.

Re: MyFICO Two Month Credit for Faulty Monitoring

Kellan — Tue, 23 Dec 2014 04:14:59 GMT

Did they? I have not seen anything saying they did.

Re: MyFICO Two Month Credit for Faulty Monitoring

EvilR-T — Tue, 23 Dec 2014 16:59:35 GMT

Would you mind elaborating a little bit the post is kind of vague.

Re: MyFICO Two Month Credit for Faulty Monitoring

Anonymous — Tue, 23 Dec 2014 17:04:03 GMT

That is nice. I canceled two weeks ago and the CSR did not even ask why... just said "OK".... I had a scare with a change in an address with TU... completely wrong. Not sure where the address change came into play. Glad you received two months free!

Re: MyFICO Two Month Credit for Faulty Monitoring

Gunnar419 — Tue, 23 Dec 2014 18:55:56 GMT

@Involver wrote:
It's nice to finally see MyFICO accept responsibility for the problem rather than pretending it did not exist.

That's good to know, though I'm with the others who'd like to hear more about what the initial problem was.

I just upgraded last week from EQ Score Watch monitoring to three bureau SW monitoring and so far I'm still getting alerts only from EQ. I was going to wait a week or so to see if TU and EX catch up (I've gotten EX alerts through Credit Sesame, so I know the bureau has the info), but so far, it appears the product is faulty and I'm not looking forward to the kind of nightmare customer service experience a lot of other people have described.

Re: MyFICO Two Month Credit for Faulty Monitoring

ojefferyo — Tue, 23 Dec 2014 18:58:50 GMT

I haven't had any issues with mine at all. All 3 update as things change on the report, from balances to new accounts.

Re: MyFICO Two Month Credit for Faulty Monitoring

cashnocredit — Sat, 27 Dec 2014 00:47:18 GMT

I didn't recieve EX alerts for over a month after signing up for the 3 score and ID monitoring. I didn't recieve TU updates for a couple months. Over the last month both have issued alerts in alignment with the FAQ. They have to taylor alerts with what each CRA is capable of generating. I was annoyed with the sloppy rollout but bugs are in the nature of this sort of scale change. I expected they would fix it and they did.

I recieved a notice and credit for two months a couple days ago. Seems like a pretty responsible thing to di.

Re: MyFICO Two Month Credit for Faulty Monitoring

gamegrrl — Mon, 29 Dec 2014 16:53:52 GMT

I received the same email saying that I would receive a credit for two months. I have only received a credit for one month (credit received on 12/24). Anyone else have this happen?

Re: MyFICO Two Month Credit for Faulty Monitoring

gamegrrl — Thu, 01 Jan 2015 01:44:10 GMT

I followed up with Customer Care, explaining that I received an email saying that I would be credited for two months' billings at $19.95 each, and that on 12/24 I did receive a credit, but it was for one month. I waited a week to see if the other month's fee would be credited, but it had not.

Today I received a reply telling me:

Thank you for contacting myFICO Customer Care. We apologize for the technical error affecting your order. A refund of $ 19.95 was processed for the months of November and December.

Regards,
myFICO Customer Care
www.myFICO.com

Dudes. I am trying to tell you that I have not received one of the refunds. Called the phone number, and even though they are supposed to be open until 6 PM PST (I think that's what it said on the site), they were closed.

*sigh* Why do I get the feeling that it's going to take more than $20 worth of my time to get their error resolved?

Re: MyFICO Two Month Credit for Faulty Monitoring

EW800 — Thu, 01 Jan 2015 04:26:44 GMT

I have not had an issue with the credit. Both credits were applied on 12.24.

More importantly, I am so pleased that I am now receiving a decent flow of alerts.

Re: MyFICO Two Month Credit for Faulty Monitoring

Anonymous — Thu, 01 Jan 2015 16:13:19 GMT

This is encouraging news as the service would be great and worth the money once working correctly but I need to see way more positive feedback before giving it another chance. Glad things have worked out well for some of you!

Re: MyFICO Two Month Credit for Faulty Monitoring

Gunnar419 — Thu, 01 Jan 2015 16:19:54 GMT

FWIW, it's been about two weeks now since I signed up. I'm getting normal alerts from EQ, and finally did receive one from TU. Still nothing in EX. Since there probably won't be much activity on my accounts until about mid-Jan, there's still nothing for me to do but wait and see.

I'm really sorry about the troubles other people are having, not only because of the problems with SW, but because customer service always seems so difficult, too.

Re: MyFICO Two Month Credit for Faulty Monitoring

Involver — Mon, 05 Jan 2015 18:31:39 GMT

Both refund amounts did come through on the same day as promised.

Frequency and consistency of updates has seemed to improve over the first few months.

May keep the product after all.