topic Re: Issue With Driver's License Entry On Ult 3-B Profile- UPDATE in myFICO® Product Feedback

Issue With Driver's License Entry On Ult 3-B Profile- UPDATE

Pikaboo-icu — Sun, 03 Jun 2018 17:41:52 GMT

I signed up for the monthly 3 score service, 3B Ultimate I guess it's called..

Anyway, I'm getting this annoying green check mark saying my profile is only 60% complete and prompting me to enter my License info- Ok fine BUT

I live in WA state and we use the first 5 letters of the last name, I only have 4 in mine so they use an asterisk (*).

My Fico will NOT accept that and keeps prompting only alpha-numeric characters are allowed..

How do I fix that?

Can I at least turn off the prompt telling me I'm only 60% complete?

Lastly, I would really like to be able to choose the default score version that posts on my dashboard.

This would be a nice addition for the future. Thanks

UPDATE:

As of today, I believe day 3 since I bought the service, the prompt & green check mark at the top right have gone so that's a relief.

I would still like to be able to add my license number to have full use of the service.

Thanks.

Re: Issue With Driver's License Entry On Ult 3-B Profile- UPDATE

UncleB — Fri, 08 Jun 2018 16:16:50 GMT

Hi @Pikaboo-icu, I'm glad you were able to get rid of the checkmark.

It's possible @Cindy_FICO will be able to offer suggestions for your DL# issue, and you might also consider reaching out to myFICO customer support directly... they might be able to bypass the hard edit from their end. (I'm sorry that I can't provide you with a more definite solution; the myFICO product is supported separately from the forums.)

myFICO Customer Support can be reached here:

1-800-319-4433
6:00 AM to 6:00 PM - Monday through Friday (Pacific Time)
7:00 AM to 4:00 PM - Saturday (Pacific Time)

Re: Issue With Driver's License Entry On Ult 3-B Profile- UPDATE

Pikaboo-icu — Fri, 08 Jun 2018 18:33:02 GMT

@UncleB wrote:
Hi @Pikaboo-icu, I'm glad you were able to get rid of the checkmark.

It's possible @Cindy_FICO will be able to offer suggestions for your DL# issue, and you might also consider reaching out to myFICO customer support directly... they might be able to bypass the hard edit from their end. (I'm sorry that I can't provide you with a more definite solution; the myFICO product is supported separately from the forums.)

myFICO Customer Support can be reached here:

1-800-319-4433
6:00 AM to 6:00 PM - Monday through Friday (Pacific Time)
7:00 AM to 4:00 PM - Saturday (Pacific Time)

Thank you so much UncleB!

Sadly the "check mark" prompt seems to come & go but I've just been ignoring it lol

I will give them a call if Cindy doesn't have a suggestion for me.

Thanks again.

CHEERS

Re: Issue With Driver's License Entry On Ult 3-B Profile- UPDATE

Cindy_FICO — Fri, 08 Jun 2018 21:12:02 GMT

Giving our support team a call is the best option!

Re: Issue With Driver's License Entry On Ult 3-B Profile- UPDATE

Pikaboo-icu — Fri, 08 Jun 2018 22:57:01 GMT

@Cindy_FICO wrote:
Giving our support team a call is the best option!

Thanks.. I'll do that..

CHEERS