topic Re: Experian not updating in myFICO® Product Feedback

Experian not updating

nmk94 — Wed, 08 Jul 2020 15:33:06 GMT

Experian hasn't updated since 6/24. There have definitely been changes. Credit Check Total has updated info there. Any reason why it's taking so long to update at myFICO? I figure there's a lag and one week is normally but now we're at two weeks.

Re: Experian not updating

nmk94 — Sat, 11 Jul 2020 16:38:54 GMT

Just reupping this.

Is anyone else having this problem? EX still hasn't updated since 6/24. Is that because EX hasn't passed the data to FICO?

Re: Experian not updating

Anonymous — Sat, 11 Jul 2020 22:40:16 GMT

I've been subscribing to experian for a while. I thought id give this a try because of fico 8 score updating... So far it doesnt seem to work and I'm not impressed. On experian my score has updated twice with still no changes on myfico.

I wish experian still updated the 3 buro report monthly... but at least with experian the experian report is updated daily. also experian is cheaper.

The credit score simulotor is prety much usless on both sites. both sites predicted a 30-35 point bump for paying down a credit card... In reality it was only a 3 point bump... usless.

Re: Experian not updating

Anonymous — Sat, 11 Jul 2020 23:04:42 GMT

@Anonymous wrote:
I've been subscribing to experian for a while. I thought id give this a try because of fico 8 score updating... So far it doesnt seem to work and I'm not impressed. On experian my score has updated twice with still no changes on myfico.

I wish experian still updated the 3 buro report monthly... but at least with experian the experian report is updated daily. also experian is cheaper.

The credit score simulotor is prety much usless on both sites. both sites predicted a 30-35 point bump for paying down a credit card... In reality it was only a 3 point bump... usless.

Ditto here - Experian has been very slow to update on myfico recently.

Re: Experian not updating

nmk94 — Sun, 12 Jul 2020 12:53:58 GMT

Equifax hasn't updated since 7/1, so that's been a while as well. Only Transunion seems to update regularly.

Re: Experian not updating

nmk94 — Mon, 13 Jul 2020 17:31:46 GMT

Just an update: I called mFICO. CSR said that Experian and Equifax must not be reporting the data to myFICO. Frustrating. He said it all will update when my next monthly report is generated though.

Re: Experian not updating

Anonymous — Mon, 13 Jul 2020 17:43:56 GMT

My experian score finally updated today, still nothing with equafax tough.

Re: Experian not updating

nmk94 — Fri, 17 Jul 2020 15:06:04 GMT

Arrgh. Still no update! The whole reason I got this was for the regular monitoring. The most recent update was Transunion on 7/10. Meanwhile EX is still way back on 6/24 and EQ is 7/1.

Re: Experian not updating

nmk94 — Mon, 20 Jul 2020 12:11:52 GMT

Finally updated over the weekend. Then my new 3B came in and all three updated today.

Re: Experian not updating

RC803 — Wed, 22 Jul 2020 01:05:01 GMT

My Experian hasn't updated since 5/26. Thankfully, I can get it through Discover for free. Not holding my breath for the MyFico update. TransUnion and Equifax seem to stay on top of things.

Re: Experian not updating

Anonymous — Thu, 30 Jul 2020 02:45:15 GMT

None of my scores have updated.. No alerts nothing. Usually i get some kind of notification daily. At first i thought it was my phone. I checked it on a desktop & still no update. I'm assuming now that's happening a lot?

Re: Experian not updating

Anonymous — Mon, 03 Aug 2020 01:28:50 GMT

Yeah I'm not getting score updates for experian or equafax even though they have updated elsewhere. I'm probably going to cancel this service.

has anyone tried transUnions credit monitoring? They say they do score updates.

I love experian but they don't do score updates. Experian also doesn't do monthly 3 report updates any more.

Re: Experian not updating

Anonymous — Mon, 03 Aug 2020 04:15:12 GMT

Okay then its not just me! After i got my new report.. nothing has happened. & i'm so confused. I emailed tech support & i got a broad reply that they update as new info updates. But I don't think its working at all

Re: Experian not updating

nmk94 — Wed, 05 Aug 2020 13:05:34 GMT

It's been updating ok for me lately. myFICO is only as good as the data the CRAs feed it when it comes to monitoring. Because it's FICO, I'd thought they'd get the data right away, but there is some lag. But as of now I still see it being better than comparable services because I think they're 3B report is the best, and I like the UI more than the others.

Re: Experian not updating

Anonymous — Wed, 07 Jul 2021 20:30:27 GMT

I am here after contacting MyFico and after attempting to contact Experian to get a live person--no such luck with Experian. My habits over the past year have been consistent as far as paying my bills, keeping my utilization between 1-5%, etc. This was in an effort to raise my scores. Experian has not updated my score since December 2020. I receive alerts from this (positive activity), but no score change. Equifax updates more often and Transunion as well, although they have been inconsistent also. It's frustrating not being able to reach a live human about this.

Re: Experian not updating

UncleB — Wed, 07 Jul 2021 22:40:50 GMT

@Anonymous wrote:
I am here after contacting MyFico and after attempting to contact Experian to get a live person--no such luck with Experian. My habits over the past year have been consistent as far as paying my bills, keeping my utilization between 1-5%, etc. This was in an effort to raise my scores. Experian has not updated my score since December 2020. I receive alerts from this (positive activity), but no score change. Equifax updates more often and Transunion as well, although they have been inconsistent also. It's frustrating not being able to reach a live human about this.

Hi @Anonymous, I'm sorry you're having issues. Those of us on the forums are customers like you but you should be able to reach someone at myFICO Customer Service who can help.

They can be reached at 1-800-319-4433 (Mon - Fri 6am to 6pm Pacific Time, Sat 7am to 4pm Pacific Time).

I'll also tag our admin @FICO_Admin to see if she can help.

Re: Experian not updating

FICO_Admin — Wed, 07 Jul 2021 23:08:49 GMT

Hi @Anonymous -- the best thing to do if you are a myfico customer is to call customer care.

The only other recommendation is that if you have an actual error to dispute in your credit report, you can dispute.

https://www.myfico.com/credit-education/faq/credit-reports/correcting-credit-report-errors

Re: Experian not updating

Anonymous — Thu, 08 Jul 2021 11:29:45 GMT

Thanks, but I already contacted them.

Re: Experian not updating

Anonymous — Thu, 08 Jul 2021 11:31:22 GMT

Hi and thanks. Yes, I contacted them already. I was hoping that someone else had luck with reaching a live person at Experian. Thanks, again.

Re: Experian not updating

Acc-Risk — Fri, 05 Nov 2021 00:18:25 GMT

Came here today to research MyFico as my Experian account hasn't updated since May, only to find out it's happening here as well. This is pretty frustrating as it's not an insignificant amount of money to lose each month for no service. I think i may just cancel completely and revisit when the forums are free of these reports of broken systems.