topic Re: myFICO App Issues - Android in myFICO® Product Feedback

myFICO App Issues - Android

Zoostation1 — Thu, 27 Oct 2022 03:16:43 GMT

When looking at FICO9 scores in the chart on the app it shows the correct scores up top, but the graph below showing history (and table display also) show the FICO9 Bankcard scores instead of FICO9 classic. This has been happening since I signed up for the monthy 3B reports a few months ago. Any chance we'll get this fixed in the near future? FWIW it's been correct on website via my desktop PC.

Re: myFICO App Issues - Android

GZG — Thu, 27 Oct 2022 03:25:43 GMT

@Zoostation1 wrote:
When looking at FICO9 scores in the chart on the app it shows the correct scores up top, but the graph below showing history (and table display also) show the FICO9 Bankcard scores instead of FICO9 classic. This has been happening since I signed up for the monthy 3B reports a few months ago. Any chance we'll get this fixed in the near future? FWIW it's been correct on website via my desktop PC.

just tried it and found the same issue as well

and as a point of feedback, the score history table is way more informative than the score history graph.

I wish I had the option to make the Score History Table the default view instead of the graph, below the scores.

Re: myFICO App Issues - Android

UncleB — Thu, 27 Oct 2022 16:27:02 GMT

@Zoostation1 wrote:
When looking at FICO9 scores in the chart on the app it shows the correct scores up top, but the graph below showing history (and table display also) show the FICO9 Bankcard scores instead of FICO9 classic. This has been happening since I signed up for the monthy 3B reports a few months ago. Any chance we'll get this fixed in the near future? FWIW it's been correct on website via my desktop PC.

Probably not unless they're made aware of the issue.

FICO employees don't typically monitor posts on the forums, but you can give them a call. They can be reached at 1-800-319-4433 (Mon - Fri 6am to 6pm Pacific Time, Sat 7am to 4pm Pacific Time).

Re: myFICO App Issues - Android

Elizabeth_FICO — Thu, 27 Oct 2022 17:36:35 GMT

FICO employees don't typically monitor posts on the forums

I do

Re: myFICO App Issues - Android

UncleB — Thu, 27 Oct 2022 18:15:59 GMT

@Elizabeth_FICO wrote:
FICO employees don't typically monitor posts on the forums
I do

Ah, good to see you, @Elizabeth_FICO!

It's been a minute!