topic Re: SW Alerts Problem ??? in myFICO® Product Feedback

SW Alerts Problem ???

Anonymous — Thu, 03 Apr 2008 21:14:56 GMT

Hi Frnds

I have doubt about SW,Becoz DW has 5 open CC accounts,

In Feb she got 4 change in balance alerts(missed Householdbank alert) & In March got 2 alerts only (Chase & Householdbank)and missed 3 alerts(2 BOA's & WAMU).

any suggestions plzz

Re: SW Alerts Problem ???

unknown_entity — Thu, 03 Apr 2008 22:10:01 GMT

I've had balance changes, inquiries and score changes and I have YET to receive an alert of any kind.

Re: SW Alerts Problem ???

haulingthescoreup — Thu, 03 Apr 2008 23:19:05 GMT

I think there's a major problem going on over in SW land. It sags every now and again, but this seems to be a record.

And for what it's worth, my last alert was in February. Maybe my app spree stunned it into a coma.

Re: SW Alerts Problem ???

Anonymous — Thu, 03 Apr 2008 23:54:19 GMT

Not sure if EQ SW is much diff that MyFICO SW, but I have only received one alert, where I reached my next target score. Not sure if anything else has actually changed................

Re: SW Alerts Problem ???

Anonymous — Fri, 04 Apr 2008 00:03:18 GMT

I've opened 3 new accts and have 3 new INQ on Eq within the last couple of months and have not received any SW alerts for a couple of months now. I see they took the payment off my credit card so that part of there system works eh. If they don't get there crap together I will cancel them asap. If I dont get an alert by the 15th I will cancel them and use fako until I'm ready to get a new card or loan then pull fico why pay for the service when its got problems !!!

Re: SW Alerts Problem ???

haulingthescoreup — Fri, 04 Apr 2008 00:32:09 GMT

@Anonymous wrote:

Not sure if EQ SW is much diff that MyFICO SW, but I have only received one alert, where I reached my next target score. Not sure if anything else has actually changed................

Now, that's interesting! I'm pretty sure that it's basically the same product, although I've always wondered if the Scorewatch that comes from EQ would give you score alerts for a bucket change.

Sounds to me like mice got into the basic formula couple of months ago, and some crucial switch isn't being thrown.

Re: SW Alerts Problem ???

unknown_entity — Fri, 04 Apr 2008 02:25:42 GMT

Well if it don't tighten up I won't be going past the 30 day trial. For 90 bux I can buy and check my own better than something that doesn't work.

Re: SW Alerts Problem ???

clgray — Fri, 04 Apr 2008 05:32:18 GMT

I am having the same problems. I'll give it to the end of April and I am cancelling. It is a waste of money. I have to buy a new report just to see if I am having changes.

Re: SW Alerts Problem ???

Anonymous — Fri, 04 Apr 2008 11:30:37 GMT

This is my post in another SW thread...

im getting rid of my score watch.

thing doesnt even work. I just got a new loan and found that I had alot of accounts that werent mine coming up on the report. So I decided to buy the total credit thing with all 3 scores and reports to find out where its coming from. Lo and behold I get the scores/reports and my score is 30 points higher. Yet I havent received an update on scorewatch in a month. Must say , thing is working like a charm.

To be honest , as little as 8 dollars is a month I find this completely unacceptable. I will be looking for at least a free month of this service or I am canceling it.

Message Edited by aimetti on 04-04-2008 04:30 AM

Re: SW Alerts Problem ???

Anonymous — Fri, 04 Apr 2008 11:40:12 GMT

I am getting rid of sw and qm they don't work and I pay monthly fees for them. I know I should have alerts and the only way to see my new changes is for me to purchase a new report when I pay them to alert me when changes are made. I'm going to cancel them at the end of April if no changes.

Re: SW Alerts Problem ???

Anonymous — Fri, 04 Apr 2008 11:45:35 GMT

oh I think we all should call and complain about this and get two free months of service. This happened with my netflix and those guys gave me two free months of service because of delivery issues now thats good service. I hope they don't forget whose money it is paying them for that service that I'm not getting I pay 13.90 a month for them to alert me heck by the time I get an alert someone could open dozens of accounts in my name and be in mexico by the time I get notified all at my expense!

Re: SW Alerts Problem ???

Anonymous — Fri, 04 Apr 2008 15:14:03 GMT

Does anyone ask if they will just restore the alerts again so we know when our score changes? I paid for that service and got it last year. They don't alert me via email, or my text messaging on my cell phone like they used to. I think this stopped last year. If they changed their policy, they didn't notify me. I'm not too happy with this service. When I signed up, I was sold the full service. Now they are saying "snapshots?" That's bogus. How can they do that to us. Not good business, I don't believe..

Re: SW Alerts Problem ???

Anonymous — Fri, 04 Apr 2008 21:14:37 GMT

Hi Frnds

Even I am thinking to cancel my DW's SW subscription.
paying 9,10 bucks a month for this service is waste.
we have mycreditkeeper for just 6 bucks a month, We will get 3 CRAs FAKO scores for that 6 bucks.

Thanks for ur replies guys

Re: SW Alerts Problem ???

Anonymous — Sat, 05 Apr 2008 00:43:07 GMT

I'm paying $13.90 for SW and QM and have not gottten one alert in two months. Thats more than the monthly service some pay for those credit card monthly fees to get nothing in return.

Re: SW Alerts Problem ???

Anonymous — Sat, 05 Apr 2008 15:14:18 GMT

Just read on Using myFico products that they are have a technical problem. It was dated today.

Just FYI

Re: SW Alerts Problem ???

Anonymous — Sat, 05 Apr 2008 16:09:47 GMT

Sure, sure... but no alerts since November 2007? Something is wrong. My score has changed, I found out from other services. What am I paying for when I subscribe to SW, anyway? I think they owe me some free months.. I don't know whats going on down there. I've changed my notifications to absolute most sensitive settings.. a while ago at the urging of a staffer at SW. Still not one alert. Just a monthly email stating: For the past month, myFICO® Score Watch has been monitoring your FICO® score and credit report for important changes. No important changes were found that caused an alert. Score Watch will continue monitoring and send an alert if an important change is detected. This is bogus..

Re: SW Alerts Problem ???

Anonymous — Sat, 05 Apr 2008 23:47:34 GMT

Hey wgp

It might be true but It should not be for a duration of 3,4 months right.They have to rectify the problem otherwise they shouldn't charge the customers.
charging 10-14$ a month is not a small thing in my opinion,am I right?

Re: SW Alerts Problem ???

Barry — Sun, 06 Apr 2008 23:12:25 GMT

I'm looking into this situation and will get back to you all with more info on the resolution. I believe that, when it's resolved, you'll receive all of the alerts you should have during that time -- albeit late.

Also check the myFICO Support page FAQs for updates.

Thanks for the feedback and stay tuned....

Barry

Re: SW Alerts Problem ???

Anonymous — Mon, 07 Apr 2008 01:40:05 GMT

Thanks, Barry. A while ago, I thought I was the only one till I bought all the Scores from other agencies and found out that indeed, they changed. Of course I'm only looking at one of them with SW, but anything you can do to get the alerts restored would be appreciated! Bill

Re: SW Alerts Problem ???

Anonymous — Mon, 07 Apr 2008 13:55:48 GMT

Thanks Barry. How about getting us a free months credit for the service we did'nt receive eh?