topic Re: Feedback wanted: myFICO site design improvements in myFICO® Product Feedback

Feedback wanted: myFICO site design improvements

Barry — Wed, 14 Jan 2009 00:49:43 GMT

The myFICO team is looking to make some improvements to the myFICO site during the coming year and we'd really like your input.

Do you have a suggestion as to what would make the myFICO site easier to:

buy
find stuff
see the history of what you've bought previously
do the things you want to do on the site
???

While I know many of you have some wonderful product ideas, we're specifically looking for <i>site</i> design feedback in this thread. If you'd like to share a product idea, please feel free to post your product suggestion in another thread on this board. We value all of your feedback!

Thanks for helping us find new and better ways to meet your needs

Re: Feedback wanted: myFICO site design improvements

haulingthescoreup — Wed, 14 Jan 2009 01:32:23 GMT

Repeat any offers (score discounts, etc.) on the log-in page, which is what I have bookmarked. I only go to the myfico home page when I'm on, umm, a different computer, and I miss the good stuff.

By log-in page, I mean this one: https://www.myfico.com/SystemAccess/Login.aspx

Re: Feedback wanted: myFICO site design improvements

Anonymous — Wed, 14 Jan 2009 02:17:08 GMT

What about allowing customers to view reports/FICO's for up to a year from their purchase date? What about not deleting scores and reports when a service is cancelled(ex. cancelling quarterly Monitoring will delete all TU scores from quarterlymonitoring.) What does FICO take up for data? 1/2 MB?

That would be nice. Gift cards would also be nice. Either in $ domination or 1 year of ScoreWatch, year of quarterly monioring, all 3 ficos, 1 fico of your choice.

Message Edited by wcnghj on 01-13-2009 06:17 PM

Re: Feedback wanted: myFICO site design improvements

Anonymous — Thu, 15 Jan 2009 03:32:09 GMT

Hey Hauling,

You mean, for example, the banner we have on the home page now for 20% off scores? That type of thing?

Paul

Re: Feedback wanted: myFICO site design improvements

Anonymous — Thu, 15 Jan 2009 03:41:18 GMT

Hey wcnghj (that's tough to type!),

I have a couple comments/questions around this.

First, the reports themselves are actually quite large, and that is a factor in the viewing length currently believe it or not.

Question #1 - Why is it valuable to see a report and score for up to a year? It's likely no longer accurate after a few months, so wouldn't it be confusing to folks to have it stay there? What's the benefit to seeing it?

Question #2 - Is it the report or the score (or both) that you're really interested in seeing? The score is obviously very small storage wise, so creating a "permanent" score history (detached from the reports) is certainly something I will add to our list of possibilities.

Question #3 - Would you buy a gift card? Would you want an actual physical card? Several years ago we actually had a "give as a gift" feature on myFICO where you could purchase a product for someone else, and it would basically generate a 100% off promo code and email it to them. However, virtually no one used it and it was removed as a result.

This is exactly the type of feedback we're looking for. Keep it up!!

Re: Feedback wanted: myFICO site design improvements

haulingthescoreup — Thu, 15 Jan 2009 11:14:27 GMT

myFICO_Paul wrote:
Hey Hauling,

You mean, for example, the banner we have on the home page now for 20% off scores? That type of thing?

Paul

Yes, that's it, exactly.

If for no other reason than that I don't feel such a chucklehead when everyone starts asking about an offer, and I have no idea what they're talking about!

Re: Feedback wanted: myFICO site design improvements

Anonymous — Thu, 15 Jan 2009 11:25:24 GMT

Question #2 - Is it the report or the score (or both) that you're really interested in seeing? The score is obviously very small storage wise, so creating a "permanent" score history (detached from the reports) is certainly something I will add to our list of possibilities.

The permanent score history is what I am really intrested in. Maybe even a graph to show lifetime progress.

Question #3 - Would you buy a gift card? Would you want an actual physical card? Several years ago we actually had a "give as a gift" feature on myFICO where you could purchase a product for someone else, and it would basically generate a 100% off promo code and email it to them. However, virtually no one used it and it was removed as a result.
Yes, I would buy one . I know just the right people and a physical card would be nice for those less tech savvy.

Re: Feedback wanted: myFICO site design improvements

Anonymous — Thu, 15 Jan 2009 14:27:19 GMT

@Anonymous wrote:
Hey wcnghj (that's tough to type!),

I have a couple comments/questions around this.

First, the reports themselves are actually quite large, and that is a factor in the viewing length currently believe it or not.

Question #1 - Why is it valuable to see a report and score for up to a year? It's likely no longer accurate after a few months, so wouldn't it be confusing to folks to have it stay there? What's the benefit to seeing it?

Question #2 - Is it the report or the score (or both) that you're really interested in seeing? The score is obviously very small storage wise, so creating a "permanent" score history (detached from the reports) is certainly something I will add to our list of possibilities.

Question #3 - Would you buy a gift card? Would you want an actual physical card? Several years ago we actually had a "give as a gift" feature on myFICO where you could purchase a product for someone else, and it would basically generate a 100% off promo code and email it to them. However, virtually no one used it and it was removed as a result.

This is exactly the type of feedback we're looking for. Keep it up!!

I would like to agree. The same thing happened to me, cancelled a service and all the reports I purchased individually disappeared with the service. There are a number of reasons that it would be helpful to still have the reports. Regardless of what they are, when you look at your screen and it says that this report will still be viewable until 4/1/2009, you expect it to be there on 4/1/2009. Then when you cancel your service POOF, gone.

In my case I was royally scr*wed by this. I was at the end of a rebuild phase with my credit and I had one creditor/collection agency that kept reaging and changing the way they were reporting. I was in the middle of a battle with them and all my proof was in the previous fico reports that said they'd stil be available to a certain time, which is why I had not printed them yet. Cancelled a service and they disappeared without any warning and I lost all my evidence against that CA. Really messed me up.

Message Edited by UpUpUp on 01-15-2009 09:27 AM

Re: Feedback wanted: myFICO site design improvements

Anonymous — Thu, 15 Jan 2009 14:45:29 GMT

@Anonymous wrote:
The permanent score history is what I am really intrested in. Maybe even a graph to show lifetime progress.

I second that suggestion. Once I've pulled my report, there's no need to keep it on-line. However, I would be interested in viewing my score history, (preferrably in graph format). WAMU offers this service for their members with TU scores. I think a lot of people who come to this site do so because they have an interest in improving or maintaining their scores and may have an interest in tracking their history or progess. Thanks.

Re: Feedback wanted: myFICO site design improvements

Anonymous — Thu, 15 Jan 2009 20:30:14 GMT

Hey UpUpUp,

I just want to make sure I understand. So when you cancelled the service (SW, FQM, whichever it may be) it didn't bother you that you lost access to the pieces specific to the service, but it was just the reports and scores (which it's very likely were old and you'd already paid for) going away also that made it tough.

Thanks!

Paul

Re: Feedback wanted: myFICO site design improvements

Anonymous — Thu, 15 Jan 2009 20:53:50 GMT

Hey Hauling,

Related question we've been kicking around...

I assume you've bookmarked the login page begin that's the first thing you want to do almost any time you come to myFICO (because of the forums).

We've been kicking aorund the idea of making it so you can log in on any page of the site (with a login/pw box at the very top of the page, for example).

If we did that, would that change where you have your bookmark?

Paul

Re: Feedback wanted: myFICO site design improvements

recoverychick — Thu, 15 Jan 2009 21:59:31 GMT

I think it would be great to have a chart or graph that tracked your fico score for each purchase that you could view in your profile anytime. It would stay available to track your progress.

Thanks. myFICO is great!

Re: Feedback wanted: myFICO site design improvements

haulingthescoreup — Thu, 15 Jan 2009 23:21:32 GMT

myFICO_Paul wrote:
Hey Hauling,

Related question we've been kicking around...

I assume you've bookmarked the login page begin that's the first thing you want to do almost any time you come to myFICO (because of the forums).

We've been kicking aorund the idea of making it so you can log in on any page of the site (with a login/pw box at the very top of the page, for example).

If we did that, would that change where you have your bookmark?

Paul

Sure! I don't care where I log in. If you put a log-in box on whichever page you have promos and whatnot, I'm fine with that.

Really, when I think about it, a separate log-in page seems redundant.

Just so logging in takes me to my poor battered scores, so I can remind myself why I'm here. In other words, I don't want to go to the forums immediately. Sometimes I have to pull myself together first!

Re: Feedback wanted: myFICO site design improvements

Anonymous — Fri, 16 Jan 2009 18:55:32 GMT

I like the idea of being able to log in on any page!

Re: Feedback wanted: myFICO site design improvements

Anonymous — Sat, 17 Jan 2009 17:20:52 GMT

I think it would be great if forum users could get their FICO score for free once every 52 weeks. Every 12 months would be better, but either way it would be nice for a lot of us if we could just get a year to year bead on how our credit is really doing so we know what lenders might be thinking before we ask.

Re: Feedback wanted: myFICO site design improvements

Anonymous — Sat, 17 Jan 2009 22:45:57 GMT

When hitting the back button on the browser after reading a particular topic in a forum, you should be brought back to same area on the web page. Currently if the particular thread you are reading is in the middle of the web page and you hit the back button, you need to scroll down to get to the next thread. You should not have to scroll down, you should be brought back to where you were on the forum web page.

Re: Feedback wanted: myFICO site design improvements

haulingthescoreup — Sun, 18 Jan 2009 00:49:31 GMT

Not sure if this fits under suggestions for site design, but I would love to see a tab function for posts, especially the ability to create columns.

Or if this currently exists, someone please clue me in!!

Also, I have noticed that since the forums upgrade several months ago, IE users seem to have problems with the indent function on quotes. The quoted section is properly indented, but the response remains indented, not going back to the left margin. With multiple quotes, you can wind up with a post that's only an inch or two wide.

I can't figure out why this happens, but the increase in this was very noticeable after the recent upgrade, so I'm guessing that there's something there that is confusing users. (As a happy little html nerd, I just keep typing my < blockquote > < /blockquote >.)

It's terrible for legibility, and it also makes the posts longer than they need to be, as in stretched down the page.

Re: Feedback wanted: myFICO site design improvements

Anonymous — Sun, 18 Jan 2009 05:00:15 GMT

I think this was already mentioned, but it's inconvenient to get to my purchases.

For example: I usually go straight to the Credit Card forum on Fico Forums. And generally I am directed to log in right away. But once I'm logged into the forums there's no link for my purchases. I have to click on Products then the link for my purchases will be there. Sometimes I even have to log in again, even though I haven't been logged out to get to my purchases.

Why can't the 'my purchases' link be there constantly once I've logged in, even if I'm logged in to the forums?

Message Edited by woopah on 01-17-2009 09:00 PM

Re: Feedback wanted: myFICO site design improvements

Anonymous — Sun, 18 Jan 2009 18:11:19 GMT

Personally I am very disappointed about not being able to receive my free fico score. That was the reason I signed on, so that I could see the credit cards and come up with a plan to pay them off. Now I have paid for something that I cannot get without spending even more more money. I wish I had known after or during the webcast that you would have to put in for the fico score immediately, or that it would be given free to a limited amount of people. Because then I would have had an option to join myFiCO or not. Now I feel duped and mis guided in this whole process.

Oliveoyl

Re: Feedback wanted: myFICO site design improvements

haulingthescoreup — Sun, 18 Jan 2009 18:22:13 GMT

Oliveoyl wrote:

Personally I am very disappointed about not being able to receive my free fico score. That was the reason I signed on, so that I could see the credit cards and come up with a plan to pay them off. Now I have paid for something that I cannot get without spending even more more money. I wish I had known after or during the webcast that you would have to put in for the fico score immediately, or that it would be given free to a limited amount of people. Because then I would have had an option to join myFiCO or not. Now I feel duped and mis guided in this whole process.
Oliveoyl

Which program was this?

There was a free FICO score deal at the beginning of the week that got slammed when a link was posted on some non-FICO site. The freebies were gobbled up overnight, I think. The servers semi-crashed the evening before due to the demand.

But there was no money involved, so I'm not understanding what you lost. What is it that you paid for?

It's a shame that you couldn't get your score, although there wasn't a report with it showing your cards, but when the tsunami hit that evening, I don't know that there's a lot that could be done. As it was, Lithium did a great job getting the servers back up and humming.

It was an interesting 18 hours or so.