topic Re: Cannot update ScoreWatch alerts in myFICO® Product Feedback

Cannot update ScoreWatch alerts

Anonymous — Tue, 21 Apr 2009 22:47:41 GMT

I'm trying to update my target score to receive alerts, since my score has just gone up a few points, but I haven't been able to for over a week.

I get this message:

There is a temporary problem updating your alert settings. Your alert settings have been reset to their original values.

We apologize for this inconvenience. The Score Watch support team has been notified of this problem and will work to fix it. You can try again to update your settings in a few hours.

This is pretty sad. How am I supposed to get alerts for what I want when I can't update the settings?

Re: Cannot update ScoreWatch alerts

haulingthescoreup — Tue, 21 Apr 2009 23:37:54 GMT

Several people have had this happen to them.

Have you called Customer Service?

Phone:
1-800-319-4433
Mon-Fri 6am to 6pm PST
Sat 7am to 4pm PST

Re: Cannot update ScoreWatch alerts

Anonymous — Thu, 23 Apr 2009 19:36:59 GMT

Yes, and they didn't even try to troubleshoot and just told me that they would "escalate the issue" and someone would call me back. Sounds like yet another problem with updates that will result in another feature being removed. So much for a "temporary problem".

Re: Cannot update ScoreWatch alerts

haulingthescoreup — Fri, 24 Apr 2009 02:17:58 GMT

I don't think that's what it is. I think the software has gone wacko; sorry for the techspeak.

I got my first SW alerts in almost two months this weekend (up 1! down 2! woohoo!), and each time I was able to change the target score.

I've been pulling my hair out trying to access my Credit Watch Gold through the Equifax site. Either their site is down, or they've never heard of me before, or they say they've already given me my report so go away, and on and on. They need new servers or something. As it is, they lost an entire year's worth of archived reports.

Re: Cannot update ScoreWatch alerts

Anonymous — Mon, 27 Apr 2009 18:15:01 GMT

It must have it in for just me then! I still can't update any of the settings. Hopefully it can be resolved soon. My alerts were coming on a regular basis, but I wonder if anything will come through until I can tweak my settings to alert me for a higher score. I'll keep my fingers crossed.

Re: Cannot update ScoreWatch alerts

haulingthescoreup — Mon, 27 Apr 2009 18:34:26 GMT

Not sure if this is what caused this, but Equifax is officially off line due to a power failure. They are supposed to come back up mid-afternoon today (Monday.)

Re: Cannot update ScoreWatch alerts

Anonymous — Fri, 01 May 2009 22:52:42 GMT

Still down.. so much for a temporary problem! Getting more and more frustrated. :/

Re: Cannot update ScoreWatch alerts

Anonymous — Thu, 07 May 2009 18:28:42 GMT

I cannot change my ScoreWatch target score. It's stuck at its current setting. However, I was able to update in on 4/24; I just cannot now, and my wife cannot for her account, either.

Re: Cannot update ScoreWatch alerts

Anonymous — Fri, 08 May 2009 00:10:33 GMT

The last time I was able to successfully update mine was April 3rd. I've called customer service twice and was told they'd research, and that someone would call me back in a couple days. I've yet to get a call or e-mail. If this isn't fixed in the next week, I'm not keeping ScoreWatch, there's no point.

Re: Cannot update ScoreWatch alerts

JoeBJay20 — Fri, 08 May 2009 15:14:47 GMT

I had the same issue recently, where I wasn't getting updates and ScoreWatch wouldn't allow me to change any of my alert settings. I called customer service, and they gave me a free score pull, mentioning that in many cases pulling the score seems to "reset" the software. After I pulled it, ScoreWatch started functioning properly again, and I was able to change my alert settings.

Re: Cannot update ScoreWatch alerts

Anonymous — Thu, 14 May 2009 21:52:35 GMT

That's good news. I pulled mine as well with the free report they provided me, my score hadn't changed but I *still* cannot update my Alert Settings. I got an alert because of random collection and my score decreased, but now I can't set my ScoreWatch to alert me when it goes up, unless it jumps back 50+ points to what it was. This is ridiculous.

Re: Cannot update ScoreWatch alerts

Barry — Tue, 19 May 2009 00:19:41 GMT

jommie wrote:

I'm trying to update my target score to receive alerts, since my score has just gone up a few points, but I haven't been able to for over a week.

I get this message:
There is a temporary problem updating your alert settings. Your alert settings have been reset to their original values.

We apologize for this inconvenience. The Score Watch support team has been notified of this problem and will work to fix it. You can try again to update your settings in a few hours.

This is pretty sad. How am I supposed to get alerts for what I want when I can't update the settings?

I'm looking into the alert setting problem and will get back to you all with what I find out.

Re: Cannot update ScoreWatch alerts

Barry — Tue, 19 May 2009 22:11:02 GMT

Barry wrote:
jommie wrote:

I'm trying to update my target score to receive alerts, since my score has just gone up a few points, but I haven't been able to for over a week.

I get this message:
There is a temporary problem updating your alert settings. Your alert settings have been reset to their original values.

We apologize for this inconvenience. The Score Watch support team has been notified of this problem and will work to fix it. You can try again to update your settings in a few hours.

This is pretty sad. How am I supposed to get alerts for what I want when I can't update the settings?

I'm looking into the alert setting problem and will get back to you all with what I find out.

Word has it that this alert-setting error will be fixed by mid-next week. (fingers are crossed)

Re: Cannot update ScoreWatch alerts

Anonymous — Thu, 28 May 2009 22:03:22 GMT

Thanks! It finally worked earlier this week.

Re: Cannot update ScoreWatch alerts

Barry — Thu, 28 May 2009 22:32:10 GMT

Glad to hear it's working again!