topic Re: Error 401 in myFICO® Product Feedback

Error 401

Anonymous — Sat, 30 May 2009 01:50:56 GMT

I got this error when i was paying a 30 days trial, and I had a charge on my debit card of $1, i didnt receive any email and i can't see the trial product.

please help

--------------------

Our apologies, an error has occurred... Thank you for visiting myFICO.com®.We’re sorry, we could not complete your order for Score Watch® at this time. This is a temporary problem, please try back in a few hours.

If you were using a credit card, your credit card has not been charged.

We apologize for this inconvenience.

If you are seeing this error for the second time, please click Contact Us and type "Error 401" in your E-mail. We will respond to you as soon as possible.

Thank you
myFICO® Customer Care

Re: Error 401

Anonymous — Sat, 30 May 2009 02:00:50 GMT

OMG, what kind of joke is this?

I tried to cancel my free trial and i get also this error:

---------------

Our apologies, an error has occurred... Score Watch® Cancellation

We encountered an error during the online cancellation of your recent purchase. We apologize for the inconvenience.

If you are canceling your free trial of Score Watch®, the trial may have expired and been converted into a full subscription. Online cancellation of the Score Watch® subscription is only available during the free trial.

If you wish to cancel now, please contact myFICO® customer care at 1-800-319-4433.

Thank you for your patience.
myFICO® Customer Care

Re: Error 401

haulingthescoreup — Sat, 30 May 2009 02:38:28 GMT

Have you called CS? They're generally pretty good about untangling all this.

Re: Error 401

Anonymous — Sun, 07 Jun 2009 12:26:10 GMT

1 dollar? try 1 dollar, 1 dollar, and 89.95. for total of 92.95 on my account. but to be fair, they aren't charges yet, just authorizations. but its still placing a hold on my account for those funds. I am about to call customer service.

Re: Error 401

haulingthescoreup — Sun, 07 Jun 2009 13:35:01 GMT

myFICO CS is closed on Sundays.

Here's when they're open:

Phone:
1-800-319-4433
Mon-Fri 6am to 6pm PST
Sat 7am to 4pm PST

Re: Error 401

Anonymous — Sun, 07 Jun 2009 14:37:23 GMT

Thank you. I sent an email to CS already. If I don't hear form them in 48 hours, I'll give them a call