topic Re: Charge Error? in myFICO® Product Feedback

Charge Error?

Karatz — Sat, 22 Aug 2009 11:46:38 GMT

I asked for the monthly plan and it charged me for a year.

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ABOUT SSL CERTIFICATES
Item Price
Score Watch® $8.95/month $7.16/month
Total: $7.16 charged today
Plus, $7.16 each of the next 11 months
starting next month.
(After a year, products renew at regular
price.)
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Payment details https://www.myfico.com/Store/Payment.aspx?Product=2016&trialdays=...
1 of 1 8/22/2009 4:10 AM

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Receipt:
Score Watch® $89.95/year
Total: $89.95 charged
today
Plus, $89.95 each year
starting next year.
A confirmation of this order has been sent to you by E-mail. You may also want
to print this page for your records.
To view the products you've purchased at a later time, simply go to
www.myfico.com, click the "Log In" button and enter your Login ID and
Password. You will then arrive at your myFICO® Member Center, providing easy
access to your products as well as other myFICO® services.
Total billed: $89.95
Purchase date: 8/22/2009 6:10:39 AM
Credit card: Removed

Order number: O047959C6DDB
For further assistance, please contact
myfico@mailca.custhelp.com or call customer
service at 1-800-319-4433. (Monday - Friday
6:00AM - 6:00PM or Saturday 7:00AM -
4:00PM PST)
Order Confirmation https://www.myfico.com/Store/Receipt.aspx?order=C4BABF33AE8645...
1 of 1 8/22/2009 4:11 AM

Re: Charge Error?

llecs — Sat, 22 Aug 2009 12:11:01 GMT

You may want to call customer service. They'll work that out for you. The phone number is the one listed in your post. Looks like they open up in a couple of hours.

Re: Charge Error?

Karatz — Mon, 24 Aug 2009 16:04:04 GMT

Kudos to MyFico, they fixed it quickly and effortlessly. I complain and complement on equal rates, so here's my complement to MyFico.

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Receipt:
Score Watch® $8.95/month $7.16/month
Total: $7.16 charged
today
Plus, $7.16 each of
the next 11 months
starting next month.
(After a year, products
renew at regular
price.)
A confirmation of this order has been sent to you by E-mail. You may also want
to print this page for your records.
To view the products you've purchased at a later time, simply go to
www.myfico.com, click the "Log In" button and enter your Login ID and
Password. You will then arrive at your myFICO® Member Center, providing easy
access to your products as well as other myFICO® services.
Total billed: $7.16
Purchase date: 8/24/2009 10:59:35 AM
Credit card: Removed
Order number: O0479A0C61F2
For further assistance, please contact
myfico@mailca.custhelp.com or call customer
service at 1-800-319-4433. (Monday - Friday
6:00AM - 6:00PM or Saturday 7:00AM -
4:00PM PST)
Order Confirmation https://www.myfico.com/Store/Receipt.aspx?order=1E23E321962840C...
1

(edit: removed card number)

Message Edited by Karatz on 08-24-2009 09:04 AM