topic Re: Why isn't MyFico updating? in myFICO® Product Feedback

Why isn't MyFico updating?

Anonymous — Thu, 05 May 2011 14:58:23 GMT

On April 5, 2011, I paid off 100% of my CC debt and signed up for MyFico.com that day. My EQ credit score that day was 744. Obviously, this score does not reflect my recent payments.

As of today, MyFico.com has not updated any changes whatsoever. Yesterday, I pulled a report and score (722) from TU and it reflects some of my payments that I made in April. Why isn't MyFico.com reporting any of hese changes/payments?

On a side note, I have no late payments, delinquencies, bankruptcy's, etc.

Thanks in advance for your replies!

Re: Why isn't MyFico updating?

llecs — Thu, 05 May 2011 15:10:16 GMT

Did you sign up for a service in April for your EQ FICO?

Re: Why isn't MyFico updating?

Anonymous — Thu, 05 May 2011 15:21:03 GMT

Yes. I signed up to this site on April 5th and my last EQ report and score was from that date.

Re: Why isn't MyFico updating?

llecs — Thu, 05 May 2011 15:39:52 GMT

In other words, did you sign up for ScoreWatch ($14.95 monthly) or did you buy a one-time EQ FICO Standard report ($19.95)?

The one time reports do not update. It's a one-time purchase and a snapshot of your FICO score at that moment. ScoreWatch is a monthly service whereby you get two FICO reports per year and if your "Target Score" located in "Settings" in the SW bar is set exactly right, it'll update you to score increases.

Re: Why isn't MyFico updating?

Anonymous — Thu, 05 May 2011 15:41:06 GMT

I suscribed to Scorewatch, the monthly service.

Re: Why isn't MyFico updating?

llecs — Thu, 05 May 2011 16:25:15 GMT

Got it.

Do you know where your Target score is set at in relation to the score pulled then? SW won't alert you to dropped balances, however, it will alert you to any score changes that happened as a result of those lowered balances (if any score change occurred). Within "Settings", there is a field called "Target Score". Always, always reset that target score to EXACTLY match your last pulled score. So as you get alerts or you pull a new EQ FICO report, go back in and make that change. If the score matches, you'll get alerted if your score goes up or down. Unfortunately when I first subscribed, I made my goal, the target score, a bit too lofty. I set it at 800 and I wasn't receiving very many score alerts because my scores were in the 500s at the time it had not (or ever) surpassed 800. Conversely, if it is set too low, you won't get very many alerts if your score increased.

I recommend looking in your SW account for the "FICO score history" tab and see if there are any missed alerts. On seldom occassions my e-mail service will toss out a message or two. I'd also look at the score graph to see if there is any movement. Finally, if nothing appeared, I would pull a copy of your EQ report from anywhere just to see if there were any changes. Typically TU updates last, but I have a couple of TLs where my EQ updates last. And of course CCs only update 1x/month.

ETA....zapping this over to myFICO Product Feedback

Re: Why isn't MyFico updating?

Anonymous — Thu, 05 May 2011 16:59:23 GMT

Thanks for your help. I just set my score target at the last pulled score of 744. I looked and I have no alerts or noticications. I suppose I just wait and see what happens?

Re: Why isn't MyFico updating?

Barry — Fri, 06 May 2011 18:03:49 GMT

Hi baketress,

I'm thinking that you may have set your target score after your last score change, which won't help you get alerted to the next score change. (hope that makes sense?)

To make sure you do get alerted to the next change, we've added a free report to your SW, so you can pull an updated score and then immediately (if it's changed) reset your target to that score. Then continue to update your target score each time you're alerted to a new score change. Good luck!

-Barry

Re: Why isn't MyFico updating?

Anonymous — Fri, 06 May 2011 18:32:47 GMT

Barry! Thank you so much!

Re: Why isn't MyFico updating?

-Cain- — Fri, 06 May 2011 20:27:48 GMT

Barry, I'm in kinda in the same boat, I called a rep over the phone and she said I had set my target score too high, so I probably wouldn't get an alert. I believe I had looked around before setting my target score but didn't see anywhere where it may have said to set it at your last pulled score. Is there a way to let future possible subscribers know to use that tip as far as score setting goes? Thanks for reading.

Re: Why isn't MyFico updating?

Barry — Fri, 06 May 2011 23:53:12 GMT

@-Cain- wrote:
Barry, I'm in kinda in the same boat, I called a rep over the phone and she said I had set my target score too high, so I probably wouldn't get an alert. I believe I had looked around before setting my target score but didn't see anywhere where it may have said to set it at your last pulled score. Is there a way to let future possible subscribers know to use that tip as far as score setting goes? Thanks for reading.

Hi -Cain-

While we do recommend this in the Score Watch Guide and the customer service agents are expected to suggest this as a way to get more score change alerts, I agree that we could do a better job of communicating this tip. One reason I think we've stayed away from recommending it too prominently, is that it's not going to work every time for everyone, as it requires that you set it to the current score before it changes again. Still, I think it's a good idea -- even with disclaimers -- and will recommend we add it to the Settings tab in Score Watch.

And in appreciation for your suggeston...a free report and score awaits you!

-Barry

Re: Why isn't MyFico updating?

-Cain- — Sat, 07 May 2011 01:36:41 GMT

@Barry wrote:
@-Cain- wrote:
Barry, I'm in kinda in the same boat, I called a rep over the phone and she said I had set my target score too high, so I probably wouldn't get an alert. I believe I had looked around before setting my target score but didn't see anywhere where it may have said to set it at your last pulled score. Is there a way to let future possible subscribers know to use that tip as far as score setting goes? Thanks for reading.
Hi -Cain-

While we do recommend this in the Score Watch Guide and the customer service agents are expected to suggest this as a way to get more score change alerts, I agree that we could do a better job of communicating this tip. One reason I think we've stayed away from recommending it too prominently, is that it's not going to work every time for everyone, as it requires that you set it to the current score before it changes again. Still, I think it's a good idea -- even with disclaimers -- and will recommend we add it to the Settings tab in Score Watch.

And in appreciation for your suggeston...a free report and score awaits you!

-Barry
Wow. That's awesome. I do appreciate that Barry, and I'm glad I could be of help if indeed my recommendation helps someone else in the future. I have learned a lot from this forum and its contributors and would like to pay it forward if I can. Thanks again!

Re: Why isn't MyFico updating?

Anonymous — Tue, 17 May 2011 04:24:56 GMT

Barry,

I am curious why the option to have the "Any Score Change" as an alert was taken away*, which probably took the maintenance off the customer and put it on the back-end.

I just joined last month (just started back into rebuilding since everything falling apart in 2006), and saw "Get Score report" and used it a little quickly (with the same score as when I signed up - oops!) into my subscription before I realized - I got only two, and that "Two Reports" included the one when you signed up. I have bought some since then.

That said, one of the reports I bought for Equifax after almost two weeks of no reports opened my eyes to just how precise you have to tweak the settings. My score jumped 8 points in those two weeks but I had had no alerts.

* When I say taken away I remember seeing somewhere .. Oh yeah the "Score Watch Guide" sticky in this board... "Any Score Change (Discontinued as of 7/13/08)"

Just wondering... Thanks!

Re: Why isn't MyFico updating?

Barry — Wed, 25 May 2011 00:47:16 GMT

@Anonymous wrote:

Barry,

I am curious why the option to have the "Any Score Change" as an alert was taken away*, which probably took the maintenance off the customer and put it on the back-end.

I just joined last month (just started back into rebuilding since everything falling apart in 2006), and saw "Get Score report" and used it a little quickly (with the same score as when I signed up - oops!) into my subscription before I realized - I got only two, and that "Two Reports" included the one when you signed up. I have bought some since then.

That said, one of the reports I bought for Equifax after almost two weeks of no reports opened my eyes to just how precise you have to tweak the settings. My score jumped 8 points in those two weeks but I had had no alerts.

* When I say taken away I remember seeing somewhere .. Oh yeah the "Score Watch Guide" sticky in this board... "Any Score Change (Discontinued as of 7/13/08)"

Just wondering... Thanks!

Hi enerd,

That particular "any score change" feature wasn't working properly and it was determined by our tech team that it couldn't be made to work under the circumstances. Our only choice was to discontinue offering it. We're hoping to be able to offer a score monitoring service in the future that will be able to automatically alert you to more score changes.

-Barry

Re: Why isn't MyFico updating?

nc73 — Fri, 03 Jun 2011 02:20:40 GMT

Well I for one am going to cancel my service. It's kinds of pointless if I don't see my score change when it has changed.

Re: Why isn't MyFico updating?

Anonymous — Fri, 03 Jun 2011 02:35:40 GMT

Since I found this thread and set my trigger TO my score instead of my score +1 (which I WAS doing), I'm getting more alerts.

That said, I've spent a lot more than I would have if, what as a programmer I KNOW would be a simple trigger, was reinstated as "ANY SCORE CHANGE".

This is because, if you set your trigger score to your current score as soon as you get your alert, according to this thread, ANY SCORE CHANGE +/- will trigger an alert.

However if you fail to set your trigger score to your current score (i.e. you wait a day and it changes in the meantime and your new trigger is off AT ALL) it may cause any triggers NOT TO FIRE.

So the OBVIOUS solution would be for the process that sends the trigger email to be enabled, if WE SET THE OPTION, to update our trigger score at the same time FOR US. It might not be perfect, but why not just slap a "beta" on it?

But all in all, I'm still somewhat happy.

Though because of th efact that it's multiple products and the presnetation is great but the ease of use is not so much, I think I'd drop it after I reach a goal.

If TU + EQ score reports were bundled and updated monthly with alerts that didn't necessarily need configured, it's be ideal.

All IMHO, of course.