topic Re: Score Watch Update.... in myFICO® Product Feedback

Score Watch Update....

Barry — Wed, 31 Aug 2011 00:23:41 GMT

Hello Folks --

Turns out an error was detected yesterday in which the Score Watch alert process was not delivering alerts from August 14th to the 29th. This is why you may have received multiple alerts yesterday with earlier dates.

All alerts from this period have now been sent out and the system is working properly again. We apologize for this inconvenience.

-Barry

Re: Score Watch Update....

sugarmagnolia23 — Wed, 31 Aug 2011 01:14:01 GMT

Re: Score Watch Update....

LS2982 — Wed, 31 Aug 2011 01:46:16 GMT

@Barry wrote:
Hello Folks --

Turns out an error was detected yesterday in which the Score Watch alert process was not delivering alerts from August 14th to the 29th. This is why you may have received multiple alerts yesterday with earlier dates.

All alerts from this period have now been sent out and the system is working properly again. We apologize for this inconvenience.

-Barry

I really feel like your customer service personnel need to be re-trained. They are rude, incosiderate, and pretty much make their customers feel dumb when there is actually a problem with myFICO's product. I'm not saying all of them are, but the 2 I spoke with recently were downright ridiculous.

I'm happy that it's up and running now and enjoy this product very much, but I cant help but wonder whats gonna happen the next time it goes down??? Am i going to have to call in and argue with "customer service" about it for them to ask me if i wanna cancel their product because they have no answer for why its defective??

I'm sorry for venting but i'm really disappointed with the level of customer service i've recieved. My blood pressure should not have to rise over a technical issue that people just dont care to resolve.

Re: Score Watch Update....

prolificjinx23 — Wed, 31 Aug 2011 03:45:01 GMT

Re: Score Watch Update....

lpayton — Wed, 31 Aug 2011 03:53:08 GMT

Agreed. Would have been nice to know the last month when I have been paying additional $$ to pull my score manually, rather than getting the service (SW) that I am paying for already.

Re: Score Watch Update....

Anonymous — Wed, 31 Aug 2011 12:38:47 GMT

@lpayton wrote:
Agreed. Would have been nice to know the last month when I have been paying additional $$ to pull my score manually, rather than getting the service (SW) that I am paying for already.

Re: Score Watch Update....

Barry — Wed, 31 Aug 2011 19:21:41 GMT

While I don't manage myFICO Customer Care, I'm sharing your comments with our Customer Care managers.

Thanks to all of you who have shared your experiences. And again, we truly apologize for this recent error.

-Barry

Re: Score Watch Update....

3elizabeth — Fri, 02 Sep 2011 14:29:03 GMT

I think you should share this with everyone who works with SW. When I called, she seemed to know nothing about this and was not very forthcoming about understanding.

Re: Score Watch Update....

Anonymous — Fri, 02 Sep 2011 19:14:07 GMT

Barry I want you to know I appreciate your professionalism and attempts to help correct the problems of the last month. All of my complaints are focused on telephone support. I really do hope that someone will come here and read about all of the very poor customer service experiences we've had the last few weeks but they should know the issue is NOT with forum support.

Re: Score Watch Update....

Barry — Sat, 03 Sep 2011 13:56:12 GMT

Thanks for the comments, inthematrix. I can assure you that our customer service managers read this board, along with many of the higher-ups at FICO.

-Barry

Re: Score Watch Update....

Booner72 — Sat, 03 Sep 2011 16:23:46 GMT

I have always had good luck with the reps on the phone. The two times I have had to call they have given me a free pull of my report and score.

I do think, though, that those affected during this "glitch" should get a free month of SW added to their account. Paying 15 bucks for the nearly-a-month time period w/ no SW alerts is not good.

Re: Score Watch Update....

Mekitcat — Sat, 03 Sep 2011 16:43:00 GMT

@Booner72 wrote:
I have always had good luck with the reps on the phone. The two times I have had to call they have given me a free pull of my report and score.

I do think, though, that those affected during this "glitch" should get a free month of SW added to their account. Paying 15 bucks for the nearly-a-month time period w/ no SW alerts is not good.

+++1

Re: Score Watch Update....

prolificjinx23 — Sat, 03 Sep 2011 17:16:04 GMT

+++++1

Re: Score Watch Update....

Bigcease — Sat, 03 Sep 2011 19:28:16 GMT

I don't know about anyone else, BUT when all of the delayed SW alerts came thru on 08/29/11 the last one I got was dated 08/21/11........ Today is 09/03/11 & I haven't gotten ANYTHING ELSE. Not even an alert saying nothing has changed.... Is it happening again??? This is SUPER frustrating!!!!!

Re: Score Watch Update....

Booner72 — Sat, 03 Sep 2011 20:47:32 GMT

SW seems to be working fine, for me at least. I got my usual Mid-Day Saturday score alert today which makes me very happy. When I was rebuilding to get the house Saturday was my favorite day of the week! I just couldn't wait to see what my score did. I have had a total of 13 SW alerts w/ score changes since I signed up in May!

Re: Score Watch Update....

haulingthescoreup — Sun, 04 Sep 2011 03:17:18 GMT

I got one today for an 11-point drop for a new account + inq + change in AAoA.

Don't forget, everyone --if your Scorewatch went walkabout, and you missed multiple alerts, and then they all came flooding in: change your target score to the most recent one from the alerts, if you can figure out which one is the most recent.

Re: Score Watch Update....

MarineVietVet — Sun, 04 Sep 2011 03:59:23 GMT

@haulingthescoreup wrote:
I got one today for an 11-point drop for a new account + inq + change in AAoA.

Don't forget, everyone --if your Scorewatch went walkabout, and you missed multiple alerts, and then they all came flooding in: change your target score to the most recent one from the alerts, if you can figure out which one is the most recent.

And I thought you were our Garden Meister??? Some example YOU are!!!

From a BK years ago to:
EX - 3/11 pulled by lender- 835, EQ - 2/11-816, TU - 2/11-782

"Some people spend an entire lifetime wondering if they've made a difference. The Marines don't have that problem".

Re: Score Watch Update....

haulingthescoreup — Sun, 04 Sep 2011 04:09:01 GMT

I am a gardener who also believes in harvesting, when it's time.

Re: Score Watch Update....

LS2982 — Sun, 04 Sep 2011 21:34:56 GMT

@haulingthescoreup wrote:
I am a gardener who also believes in harvesting, when it's time.

LMAO!