topic Re: MyFico 10 Day FREE Trial - Deceiving? in myFICO® Product Feedback

MyFico 10 Day FREE Trial - Deceiving?

Anonymous — Tue, 31 Jan 2012 21:17:55 GMT

Hi Barry,

I signed up for the 10 DAY FREE TRIAL Score Watch on 01/24/12.

Here's the link to the signup page thats clearly state the 10-Day Free Trial in bold.... red!

http://www.myfico.com/Products/Products.aspx

Today (01/31/12) ...... I sent an email to cancel (less than 10 days - to be exact.... it's only the 7th days)

I received a reply stating that All myFICO subscription products require a three month minimum subscription.

Therefore, it's scheduled for cancellation on 04/18/2012.

This is not good. Its deceiving and a wrongful advertisement.

I would highly appreciate if you could help me.

Thanks

Re: MyFico 10 Day FREE Trial - Deceiving?

Barry — Tue, 31 Jan 2012 22:13:52 GMT

Hi Smile 2012,

Somehow you ordered the NON-free trial version of Score Watch, which also includes a 3 month minimum. That's why they wouldn't cancel you. We have now canceled your SW subscription and refunded your $14.95 payment. Sorry for the confusion.

-Barry

Re: MyFico 10 Day FREE Trial - Deceiving?

Anonymous — Thu, 02 Feb 2012 21:54:37 GMT

Hi Barry,

Thank you very much for your super fast action.

I really appreciate it.

That's what I call good customer service.

;-)

Re: MyFico 10 Day FREE Trial - Deceiving?

Anonymous — Sat, 04 Feb 2012 13:04:04 GMT

@Anonymous wrote:
Hi Barry,
Thank you very much for your super fast action.
I really appreciate it.
That's what I call good customer service.
;-)

Barry is the very best when it comes to helping people, IMO, this Forum is the best place to ask your questions and to express your concerns when it comes to myFICO's products, as Barry will normally respond with an answer very quickly, and 9 times out of 10, the Member will leave with a smile on their face

Best of Luck smile2012.

Re: MyFico 10 Day FREE Trial - Deceiving?

LS2982 — Sun, 05 Feb 2012 00:09:52 GMT

@Anonymous wrote:
@Anonymous wrote:
Hi Barry,
Thank you very much for your super fast action.
I really appreciate it.
That's what I call good customer service.
;-)
Barry is the very best when it comes to helping people, IMO, this Forum is the best place to ask your questions and to express your concerns when it comes to myFICO's products, as Barry will normally respond with an answer very quickly, and 9 times out of 10, the Member will leave with a smile on their face

Best of Luck smile2012.

Re: MyFico 10 Day FREE Trial - Deceiving?

Barry — Mon, 06 Feb 2012 22:14:33 GMT

@LS2982 wrote:

@Anonymous wrote:

@Anonymous wrote:

Hi Barry,

Thank you very much for your super fast action.

I really appreciate it.

That's what I call good customer service.

;-)

Barry is the very best when it comes to helping people, IMO, this Forum is the best place to ask your questions and to express your concerns when it comes to myFICO's products, as Barry will normally respond with an answer very quickly, and 9 times out of 10, the Member will leave with a smile on their face

Best of Luck smile2012.

+1

Yeah, but watch out for that 10th one!!!

-Barry

Re: MyFico 10 Day FREE Trial - Deceiving?

Anonymous — Tue, 07 Feb 2012 22:36:22 GMT

@Barry wrote:
@LS2982 wrote:
@Anonymous wrote:
@Anonymous wrote:
Hi Barry,
Thank you very much for your super fast action.
I really appreciate it.
That's what I call good customer service.
;-)
Barry is the very best when it comes to helping people, IMO, this Forum is the best place to ask your questions and to express your concerns when it comes to myFICO's products, as Barry will normally respond with an answer very quickly, and 9 times out of 10, the Member will leave with a smile on their face

Best of Luck smile2012.
+1
Yeah, but watch out for that 10th one!!!

-Barry

I hear ya Barry, you just can't satisfy everyone every time, that's just the way it is

Re: MyFico 10 Day FREE Trial - Deceiving?

Anonymous — Wed, 08 Feb 2012 02:32:00 GMT

Hi Barry,

I just signed up for this trial and for some reason, had to go through a manual authetication that would not clear due to unknown revolving accounts. The customer care agent sent me to Equifax, who asked me for the promotional code from myfico in order to clear up the situation. I told Equifax that I was not provided a promo code for the 10 day trial and that it was just there on the website. What promotional code am I supposed to give Equifax? I do NOT want to end up paying for two services.

Thanks,

IML

Re: MyFico 10 Day FREE Trial - Deceiving?

Barry — Wed, 08 Feb 2012 21:43:45 GMT

@Anonymous wrote:

Hi Barry,

I just signed up for this trial and for some reason, had to go through a manual authetication that would not clear due to unknown revolving accounts. The customer care agent sent me to Equifax, who asked me for the promotional code from myfico in order to clear up the situation. I told Equifax that I was not provided a promo code for the 10 day trial and that it was just there on the website. What promotional code am I supposed to give Equifax? I do NOT want to end up paying for two services.

Thanks,

IML

Hi IML,

You got me. That is, I'm not aware of a "promo code" that you would give to EQ to clear up the situation. If you were unable to provide enough or the right information for myFICO to authenticate you then my understanding is you're out of luck as far as purchasing from myFICO. I'm thinking that the customer service rep might have directed you to buy at EQ, simply in hopes that you'll have better luck passing authentication.

If you feel you weren't given a fair chance to verify your identity, you may want to speak to a customer service manager. Otherwise, my suggestion would be to try ordering from EQ, although I don't know if they also have a free trial offer.

Sorry I couldn't be of any more help.

-Barry

Happened to me too: Re: MyFico 10 Day FREE Trial - Deceiving?

Anonymous — Fri, 24 Feb 2012 17:13:46 GMT

I signed up for the 10 day free trial for Score Watch and tried to cancel today after less then 10 days over the phone, but I was told that I was locked into the 3 month mandatory subscription!

The people on the customer service line refused to adjust the order and said I was going to be billed for 3 months even if I canceled today. They were very rude and lectured me that it was somehow my fault for choosing the wrong option.

This is very concerning and I am apparently not the first person to experience what feels like a bait and switch.

Re: Happened to me too: Re: MyFico 10 Day FREE Trial - Deceiving?

OpIvy03 — Fri, 24 Feb 2012 20:44:12 GMT

Hi Barry,

I just purchased the same 10 day free trial. Which also stated that I could cancel my subscription before 10 days to prevent charging. I believe it had stated if I had not cancelled when the 10 days expired I would then be locked into the 3 month minimum subscription. Would you be able to assist in cancelling this product? I see that a few others have experienced some difficulties with cancelling and if you could assist that would make the view of customer service delightful rather than frightening.

Regards

Re: Happened to me too: Re: MyFico 10 Day FREE Trial - Deceiving?

Barry — Mon, 27 Feb 2012 23:11:19 GMT

@Anonymous wrote:

I signed up for the 10 day free trial for Score Watch and tried to cancel today after less then 10 days over the phone, but I was told that I was locked into the 3 month mandatory subscription!

The people on the customer service line refused to adjust the order and said I was going to be billed for 3 months even if I canceled today. They were very rude and lectured me that it was somehow my fault for choosing the wrong option.

This is very concerning and I am apparently not the first person to experience what feels like a bait and switch.

Hi AlexDmv,

There's no bait and switch here. You just happened to order the wrong version of SW, most likely due to some confusion as to the way myFICO presents the info. It's an easy mistake to make. Are you aware that your refund and cancelation were granted later that day by customer service after the agent to whom you spoke escalated it to a supervisor? Sorry if you felt the rep was rude. They have a tough job, receive lots of abuse and are only human. No excuse, but just a fact.

-Barry

Thanks! :) Re: Happened to me too: Re: MyFico 10 Day FREE Trial - Deceiving?

Anonymous — Tue, 28 Feb 2012 00:01:17 GMT

Thanks Barry! This site is lucky to have someone like you, and I greatly appreciate your kind help

Re: MyFico 10 Day FREE Trial - Deceiving?

Anonymous — Tue, 06 Mar 2012 03:49:02 GMT

ok, i just signed up, when you are checking out, you need to change the drop down from "monthly" to "free trial", then after you do that click the "update" button. you will notice it says you are doing the free trial. then you can continue and pay for this trial.

i think the people that had the problem of getting charged, were not changing the drop down from "monthly" to "free trial" AND then clicking the UPDATE button before completing the checkout process.

Re: MyFico 10 Day FREE Trial - Deceiving?

Anonymous — Tue, 29 May 2012 21:31:33 GMT

Hello Barry,

I was hoping to get a hold of you as I am somewhat frustrated. I signed up for my free trial on 5/16. A day or so later I went online to try and cancel but could not figure it out and figured I would just call in the next few days to do so. However, within those few days a family member became ill and I became very preoccupied. The last thing on my mind was my free trial and I had totally forgotten about it until I pulled up my credit card account today and saw the service amount pending.

I called today and spoke to a women who told me that unfortunately it was too late to cancel but she could drop the charge by 33% each month. Of course I said yes to this as it is a discount, but she also told me that I would have to call back again when it comes closer to the 3 months.

While I appreciate her offering this, I don't even know if I should have even taken the offer because of all the issues going on right now. I am worried it will slip my mind again in 3 months. I wouldn't even be writing this if I had just forgotten, but I did actually try online and had to give up because I couldn't figure out how to do it and I was at work so could not chat with someone on the phone at that moment. If at all possible I would like to just cancel the service entirely as now I won't even have the time to even take advantage of any of the services.

I appreciate your time Barry and anything you can do for me would be much appreciated.

Thank you so much in advance!

Re: MyFico 10 Day FREE Trial - Deceiving?

Anonymous — Sun, 15 Jul 2012 02:10:36 GMT

I need to Cancel my free 10 day trial of myfico.com so I am not charged which i got on 7/5...If you could please delete my account that would be great. It needs to be deleted by 7/15.Thank you.

Re: MyFico 10 Day FREE Trial - Deceiving?

MarineVietVet — Sun, 15 Jul 2012 03:15:34 GMT

@Anonymous wrote:
I need to Cancel my free 10 day trial of myfico.com so I am not charged which i got on 7/5...If you could please delete my account that would be great. It needs to be deleted by 7/15.Thank you.

Hello and welcome.

This is not the avenue to canel your trial. You need to call customer service.

1-800-319-4433
Mon-Fri 6am to 6pm Pacific Time
Sat 7am to 4pm Pacific Time

Re: MyFico 10 Day FREE Trial - Deceiving?

creditnocash — Sun, 29 Jul 2012 22:58:28 GMT

can you use this link? or do you have to call customer service?

http://myfico.custhelp.com/app/answers/detail/a_id/20/kw/stopping%20scorewatch

Re: MyFico 10 Day FREE Trial - Deceiving?

Anonymous — Thu, 02 Aug 2012 23:11:33 GMT

Barry,

I almost made the same mistake untill I noticed an asterisk followed by small print noting a minimum 3 month subscription. Any company that advertises free anything then immediately asks for credit card information can't be trusted. Hence I look for the small print declaration. Duplicitous to say the least. I won't return to this site that's for sure.

Craig

Re: MyFico 10 Day FREE Trial - Deceiving?

Repo-ed — Thu, 02 Aug 2012 23:21:39 GMT

@Anonymous wrote:
Barry,

I almost made the same mistake untill I noticed an asterisk followed by small print noting a minimum 3 month subscription. Any company that advertises free anything then immediately asks for credit card information can't be trusted. Hence I look for the small print declaration. Duplicitous to say the least. I won't return to this site that's for sure.

Craig

Ok. Thanks for stopping by!