topic Re: SW lagging again?? in myFICO® Product Feedback

SW lagging again??

LS2982 — Sun, 12 Feb 2012 20:33:10 GMT

Not sure, I know for a fact my score is different right now yet no alerts. I hate wasting money to see what I should see for free because I pay for a monthly subscription to SW.

Getting annoyed once again with the service!

Re: SW lagging again??

Anonymous — Mon, 13 Feb 2012 01:20:00 GMT

LS2982,

If you're paying, it ain't free!

I got an update this evening. A few more things should update this month.

Re: SW lagging again??

LS2982 — Mon, 13 Feb 2012 03:38:32 GMT

@Anonymous wrote:
LS2982,

If you're paying, it ain't free!

I got an update this evening. A few more things should update this month.

I mean I hate paying extra money when im already paying for a service that is supposed to work properly!

Barry if you read this any help would be appreciated!

Re: SW lagging again??

Anonymous — Mon, 13 Feb 2012 13:35:19 GMT

LS,
Was just trying to add a bit of levity.

Re: SW lagging again??

Booner72 — Tue, 14 Feb 2012 01:47:15 GMT

Definitely lagging. My SW alert was due two days ago. When it's on - I get a SW alert every Saturday. I didn't. No email, either.

Re: SW lagging again??

Barry — Tue, 14 Feb 2012 19:50:16 GMT

@LS2982 wrote:

@Anonymous wrote:

LS2982,

If you're paying, it ain't free!

I got an update this evening. A few more things should update this month.

I mean I hate paying extra money when im already paying for a service that is supposed to work properly!

Barry if you read this any help would be appreciated!

Hi LS2982,

I've added a freebie for you, but unfortunately won't be of much help if your score increased and you want to know why you weren't alerted.

-Barry

Re: SW lagging again??

Anonymous — Thu, 16 Feb 2012 20:15:50 GMT

Waiting for updates here as well. In fact, I know that one card balance updated 2 weeks ago and yet no update on my scorewatch. What's the deal?

Re: SW lagging again??

llecs — Thu, 16 Feb 2012 20:19:02 GMT

@Anonymous wrote:
Waiting for updates here as well. In fact, I know that one card balance updated 2 weeks ago and yet no update on my scorewatch. What's the deal?

Increased or decreased balance?

Re: SW lagging again??

LS2982 — Mon, 05 Mar 2012 01:48:16 GMT

@Barry wrote:
@LS2982 wrote:
@Anonymous wrote:
LS2982,

If you're paying, it ain't free!

I got an update this evening. A few more things should update this month.
I mean I hate paying extra money when im already paying for a service that is supposed to work properly!

Barry if you read this any help would be appreciated!
Hi LS2982,

I've added a freebie for you, but unfortunately won't be of much help if your score increased and you want to know why you weren't alerted.

-Barry

Barry I'm not sure what to do here man. I'm having the same issue. I made another thread. I don't expect you to keep giving out reports but in the same light I expect the product that I pay for every month to work like it's advertised. I'd really hate to cancel this product as I love it when it works right.

Can a technical specalist or someone look into why it's not working right on my account?

Re: SW lagging again??

Barry — Mon, 05 Mar 2012 19:24:04 GMT

@LS2982 wrote:

@Barry wrote:

@LS2982 wrote:

@Anonymous wrote:

LS2982,

If you're paying, it ain't free!

I got an update this evening. A few more things should update this month.

I mean I hate paying extra money when im already paying for a service that is supposed to work properly!

Barry if you read this any help would be appreciated!

Hi LS2982,

I've added a freebie for you, but unfortunately won't be of much help if your score increased and you want to know why you weren't alerted.

-Barry

Barry I'm not sure what to do here man. I'm having the same issue. I made another thread. I don't expect you to keep giving out reports but in the same light I expect the product that I pay for every month to work like it's advertised. I'd really hate to cancel this product as I love it when it works right.

Can a technical specalist or someone look into why it's not working right on my account?

Hi LS2982, You're right. You should have been notified of your recent score change, unless it occurred less than 7 days ago and SW was just getting around to alerting you. But I'll confess to that being a bit far-fetched at this stage of the game, even though it's possible. I'll be happy to refer it to our tech team to investigate, but, and unfortunately, I can't give you an ETA of any kind.

One thing to try, since these problems are often the result a connectivity or other such issue during the initial enrollment process, is to cancel and re-enroll in SW. If you want to try this, please send me a PM and I'll arrange it. And I'll escalate this to a tech person.

-Barry

Re: SW lagging again??

LS2982 — Mon, 05 Mar 2012 21:48:35 GMT

@Barry wrote:
@LS2982 wrote:
@Barry wrote:
@LS2982 wrote:
@Anonymous wrote:
LS2982,

If you're paying, it ain't free!

I got an update this evening. A few more things should update this month.
I mean I hate paying extra money when im already paying for a service that is supposed to work properly!

Barry if you read this any help would be appreciated!
Hi LS2982,

I've added a freebie for you, but unfortunately won't be of much help if your score increased and you want to know why you weren't alerted.

-Barry
Barry I'm not sure what to do here man. I'm having the same issue. I made another thread. I don't expect you to keep giving out reports but in the same light I expect the product that I pay for every month to work like it's advertised. I'd really hate to cancel this product as I love it when it works right.

Can a technical specalist or someone look into why it's not working right on my account?
Hi LS2982, You're right. You should have been notified of your recent score change, unless it occurred less than 7 days ago and SW was just getting around to alerting you. But I'll confess to that being a bit far-fetched at this stage of the game, even though it's possible. I'll be happy to refer it to our tech team to investigate, but, and unfortunately, I can't give you an ETA of any kind.

One thing to try, since these problems are often the result a connectivity or other such issue during the initial enrollment process, is to cancel and re-enroll in SW. If you want to try this, please send me a PM and I'll arrange it. And I'll escalate this to a tech person.

-Barry

Ok thanks!