topic Re: Just joined.. Can't find my scores or reports? in myFICO® Product Feedback

Just joined.. Can't find my scores or reports?

StriderM99 — Wed, 13 Jun 2012 00:13:30 GMT

I signed up for the 10-day free trial an hour or so ago (even paid extra for the TransUnion report), but when I go to the Member Services page, it shows "???" for my scores. Is there some sort of waiting time frame I have to go through before they load my scores? I thought it would be instantaneous with joining (and paying).

Re: Just joined.. Can't find my scores or reports?

StriderM99 — Thu, 14 Jun 2012 01:51:58 GMT

It's been a day now... and still, nothing. It still shows "???" This is a great first impression. I guess I'm going to have to call customer service.

Re: Just joined.. Can't find my scores or reports?

DaveSignal — Thu, 14 Jun 2012 02:04:32 GMT

Do you have a credit history? How old are your current revolving accounts? If you have no history and no current accounts, then this is why you don't have a score.

Re: Just joined.. Can't find my scores or reports?

StriderM99 — Thu, 14 Jun 2012 03:38:14 GMT

Yes I have credit history. I am 27. I've had various accounts in my name for nearly 10 years now. I believe my AAoA is approx. 2 years 8 months (that's what another website I used to belong to had told me 3 or 4 months ago).

Re: Just joined.. Can't find my scores or reports?

DaveSignal — Thu, 14 Jun 2012 04:32:52 GMT

I guess its broke then. It has been 7 days since I have received a SW update, which is unusual for me as stuff changes in my credit report daily and SW usually alerts me multiple times a week. 7 days isn't horribly long, but considering that you haven't gotten any updates either with a 10 year history and current revolving accounts makes me question it. SW isn't really the most reliable product, but there aren't many other websites to get FICO updates.

Re: Just joined.. Can't find my scores or reports?

DaveSignal — Thu, 14 Jun 2012 22:24:23 GMT

nevermind. I just got an alert today.

Re: Just joined.. Can't find my scores or reports?

StriderM99 — Fri, 15 Jun 2012 03:39:23 GMT

haha.. Speak of the devil, right?

I emailed customer service. They got back to me this afternoon and said for some reason, my process was never completed, yet was completed enough to activate my account, lol. Anyway.. they said to reorder the Score Watch Free Trial again. I did so and it provided both reports for me instantly.