topic Re: Toyota Address & Fax # and Goodwill Policy?? in Rebuilding Your Credit

Toyota Address & Fax # and Goodwill Policy??

Anonymous — Tue, 05 Jun 2012 23:01:49 GMT

Hello all,

I called Toyota to ask about a converting my lease to a retail purchase and other payment info. During our conversation, I simply asked the CSR how I would go about having a late or two payments either not reported or removed from my acct for a few lates that I have. (The lates are legitimate, no disputing there!) She said well actually, we have a department that handles lates, removals and other issues pertaining to credit reporting. She then told me that I would need to write a letter and either fax or mail it to the following address:

Toyota Financial Services

Credit Dispute Research Team

P.O. Box 9786

Cedar Rapids, IA 52409

Fax #: 319-221-6979

I asked her exactly what I needed to include in the "goodwill" letter and she said that I should be very specific and include why I was late, how SATISFIED and PLEASED I am with the Toyota Brand (don't know if that will help but since she suggested it, they may want to hear how great the company and service is, blah blah blah). She also told me to include how I have maintained timely payments and include the # of Toyota vehicles I have and my plans to obtain a new vehicle after my lease agreement ends in May 2013. *****SURPRISE SURPRISE, she let it slip that they do have a POLICY where they will remove at least one late payment for goodwill for their customers.***** I asked her what the policy was called and she stated she didn't know but they DID infact have a POLICY to assist their customers but they usually will only remove x1 late. But, oh well anything is better than nothing! I am sending my goodwill letter to them tonight and will mail it certified, return receipt in the morning. Hope this information is helpful to you guys.....

Re: Toyota Removed 3-30 day lates after GW

Anonymous — Mon, 02 Jul 2012 22:21:09 GMT

Update after GW to Toyota...

I had in total 5-30 day lates and 1-60 day late between 2 cars with Toyota.

I wrote Toyota a GW letter for each car (2010 & 2011 Camry) asking for GW removal of any and/or all lates. After my GW letter, Toyota sent me verification that the lates would be removed per my disputed request. (even though I did not dispute, simply asked for removal)

2010 Camry had 2-30 day lates and Toyota removed 1-30 day late.

2011 Camry had 3-30 day lates and 1-60 day late - Toyota removed 2-30 day lates - Not bad, I'm not complaining at all. But I will call back and ask for GW to remove the 60 day. I figured I had nothing to lose since most people have stated that Toyota will only remove x1 late mark; guess that's not true as always, YMMV!

**** Hope this can help someone trying to seek GW from Toyota Financial Services.****

Re: Toyota Removed 3-30 day lates after GW

SwiftTone — Thu, 05 Jul 2012 15:00:28 GMT

@Anonymous wrote:
Update after GW to Toyota...

I had in total 5-30 day lates and 1-60 day late between 2 cars with Toyota.

I wrote Toyota a GW letter for each car (2010 & 2011 Camry) asking for GW removal of any and/or all lates. After my GW letter, Toyota sent me verification that the lates would be removed per my disputed request. (even though I did not dispute, simply asked for removal)

2010 Camry had 2-30 day lates and Toyota removed 1-30 day late.

2011 Camry had 3-30 day lates and 1-60 day late - Toyota removed 2-30 day lates - Not bad, I'm not complaining at all. But I will call back and ask for GW to remove the 60 day. I figured I had nothing to lose since most people have stated that Toyota will only remove x1 late mark; guess that's not true as always, YMMV!

**** Hope this can help someone trying to seek GW from Toyota Financial Services.****

Holy Jesus!!

I am about to take care of 5 30 day lates, and 4 60 day lates. I have no idea what to write. Could you either post or message me the letter you used? I won't plagerize it I promise.

These lates I had are my major ones. Actually, I used to work for a Toyota dealership in sales but lost my job late 2008 because because of poor sales performance. That contributed to my lates. Do you think I should include it in my letter?

Re: Toyota Removed 3-30 day lates after GW

viventi — Thu, 05 Jul 2012 16:19:44 GMT

I'm trying my luck with this today. I had one 30 day late payment when I had my Scion thorugh toyota. I know 30 days arent a huge deal but one less negative account on my CR the better.

Re: Toyota Removed 3-30 day lates after GW

Anonymous — Thu, 05 Jul 2012 20:38:16 GMT

@SwiftTone wrote:
@Anonymous wrote:
Update after GW to Toyota...

I had in total 5-30 day lates and 1-60 day late between 2 cars with Toyota.

I wrote Toyota a GW letter for each car (2010 & 2011 Camry) asking for GW removal of any and/or all lates. After my GW letter, Toyota sent me verification that the lates would be removed per my disputed request. (even though I did not dispute, simply asked for removal)

2010 Camry had 2-30 day lates and Toyota removed 1-30 day late.

2011 Camry had 3-30 day lates and 1-60 day late - Toyota removed 2-30 day lates - Not bad, I'm not complaining at all. But I will call back and ask for GW to remove the 60 day. I figured I had nothing to lose since most people have stated that Toyota will only remove x1 late mark; guess that's not true as always, YMMV!

**** Hope this can help someone trying to seek GW from Toyota Financial Services.****

Holy Jesus!!

I am about to take care of 5 30 day lates, and 4 60 day lates. I have no idea what to write. Could you either post or message me the letter you used? I won't plagerize it I promise.

These lates I had are my major ones. Actually, I used to work for a Toyota dealership in sales but lost my job late 2008 because because of poor sales performance. That contributed to my lates. Do you think I should include it in my letter?

I just PM'd you the GW letter that worked for me, hope it helps!

Also, I guess I wouldn't really include that I used to work for Toyota because it makes it seem as if you were let go because you couldn't sell enough cars. They have a dispute dept and apparently some "policy" of removing at least 1 late, so it may not matter if you worked for Toyota or Nissan etc. You can plagarize my letter as need be, this is not an english course, I truly hope you have the same results as the 60 days and multiple 30s kills your score. I am considering disputing my 60 day that remains but I am grateful that they have removed 3 of my 30 days so I honestly don't wanna push them to their limit and come back and say "Oh, by the way, we made a mistake only allowed to remove x1 30 day late".

Re: Toyota Removed 3-30 day lates after GW

Anonymous — Thu, 05 Jul 2012 20:39:00 GMT

@viventi wrote:
I'm trying my luck with this today. I had one 30 day late payment when I had my Scion thorugh toyota. I know 30 days arent a huge deal but one less negative account on my CR the better.

Good Luck! Hey one less 30 days is a win....

Re: Toyota Removed 3-30 day lates after GW

Anonymous — Mon, 10 Sep 2012 16:24:08 GMT

can you please pm the goodwill letter that worked for you.

Thank you very much in advance.

Re: Toyota Removed 3-30 day lates after GW

Anonymous — Wed, 24 Oct 2012 19:20:25 GMT

That's great information. Could you send me the template that worked so well for you. Thanks!

Re: Toyota Address & Fax # and Goodwill Policy??

Anonymous — Thu, 03 Jan 2013 01:52:24 GMT

hi can you help me too, i have 3 late payment report and it is affecting my credit. i got pregnant and i have nobody to help me with, plus i was not able to work due to my pregnancy. im always sick

Re: Toyota Address & Fax # and Goodwill Policy??

space10 — Thu, 03 Jan 2013 01:57:48 GMT

Hi. Do you think that you can send me the gw letter that you used? I was just writing one when this popped up. Thanks!

Re: Toyota Address & Fax # and Goodwill Policy??

smiths38 — Thu, 03 Jan 2013 04:06:41 GMT

Hello

Can you please send me the info as well.Thank you!

Re: Toyota Removed 3-30 day lates after GW

tjeff — Wed, 15 May 2013 22:29:50 GMT

How long did it take to hear back from them? I sent my GW letter about a week ago!

Re: Toyota Address & Fax # and Goodwill Policy??

Anonymous — Tue, 06 Aug 2013 18:26:53 GMT

Can you send your GW letter my way please???

Re: Toyota Address & Fax # and Goodwill Policy??

tjeff — Tue, 06 Aug 2013 21:10:02 GMT

I did not get a response at all from SETF...I faxed mine. I dont mind sending you the GW but if you google it, you canfind some very good examples and I also found some good ones on this site. Mine was very specific as I had some "issues" and I explained this in my letter.

Re: Toyota Address & Fax # and Goodwill Policy??

Anonymous — Tue, 18 Feb 2014 17:56:14 GMT

Hi would you be able to send me the letter that you sent them? I'm in the process of trying to get a mortgage and my Toyota account is what's holding me back.

Thanks!

Re: Toyota Address & Fax # and Goodwill Policy??

SwiftTone — Tue, 18 Feb 2014 18:16:34 GMT

This is the addres I sent mine to:

To: Toyota Financial Systems

Credit Dispute Research Team

P.O. Box 9786

Cedar Rapids, IA 52409

Fax: 319-221-6979

I sent mine a year and half ago while trying to qualify for CC. I got a generic reply back saying it's not their policy to do GW or something which made me upset as I am a Toyota employee who lost my job in the recession. I hope you have better luck. Maybe their policies changed since but I wouldn't get hopes up high. Since then I worked on other parts of my credit portfolio and can get any other credit products I want.