topic Re: Does only 1 person work at Amex Credit Bureau Dept? in Rebuilding Your Credit

Does only 1 person work at Amex Credit Bureau Dept?

Anonymous — Tue, 12 Feb 2013 16:26:07 GMT

I've called 3 times over 2 days and the SAME woman has answered the phone every time I've called. I was calling to see if they would be willing to delete my 3 paid CO accounts since they've been paid and the first time I asked her she gave me the "we have to report accurately" speech so I figured I'd call back and try another rep, at the advice of some of the folks on this board. So I called right back and the same woman answered so I hung up. New day so I called again today and the SAME woman answered. What in the world?! Does only this one woman run the whole Amex Credit Bureau dept? LOL!

Re: Does only 1 person work at Amex Credit Bureau Dept?

rckstrscott — Tue, 12 Feb 2013 16:35:56 GMT

@Anonymous wrote:
I've called 3 times over 2 days and the SAME woman has answered the phone every time I've called. I was calling to see if they would be willing to delete my 3 paid CO accounts since they've been paid and the first time I asked her she gave me the "we have to report accurately" speech so I figured I'd call back and try another rep, at the advice of some of the folks on this board. So I called right back and the same woman answered so I hung up. New day so I called again today and the SAME woman answered. What in the world?! Does only this one woman run the whole Amex Credit Bureau dept? LOL!

haha..

well, just like any business.. they have triage and support tiers.. I mean, I work for a company that employs 91,000 people, but if you call at 2am, you will get me, and me. And thats it. if you don't like it, tough

-scott

Re: Does only 1 person work at Amex Credit Bureau Dept?

electra — Tue, 12 Feb 2013 16:36:12 GMT

I would send a letter.

Re: Does only 1 person work at Amex Credit Bureau Dept?

Anonymous — Tue, 12 Feb 2013 16:40:04 GMT

@rckstrscott wrote:
@Anonymous wrote:
I've called 3 times over 2 days and the SAME woman has answered the phone every time I've called. I was calling to see if they would be willing to delete my 3 paid CO accounts since they've been paid and the first time I asked her she gave me the "we have to report accurately" speech so I figured I'd call back and try another rep, at the advice of some of the folks on this board. So I called right back and the same woman answered so I hung up. New day so I called again today and the SAME woman answered. What in the world?! Does only this one woman run the whole Amex Credit Bureau dept? LOL!
haha..

well, just like any business.. they have triage and support tiers.. I mean, I work for a company that employs 91,000 people, but if you call at 2am, you will get me, and me. And thats it. if you don't like it, tough

-scott

LOL! Well you'd think Amex would have more than one person working at 12pm on a Tuesday!

Re: Does only 1 person work at Amex Credit Bureau Dept?

Anonymous — Tue, 12 Feb 2013 16:41:56 GMT

@electra wrote:
I would send a letter.

I've done that, en-masse. I'm just lacking patience and want to see those accounts deleted so badly. I've heard that Amex seems to be pretty willing to delete CO accounts as long as they've been paid so I figured it's worth calling to see if it can be done right away. I've mailed a letter, faxed two letters, and emailed Amex's CEO. All went out about 5 or 6 days ago and no calls yet.

Re: Does only 1 person work at Amex Credit Bureau Dept?

nada9188 — Tue, 12 Feb 2013 17:39:24 GMT

You need to call from a different number to get someone else

Re: Does only 1 person work at Amex Credit Bureau Dept?

Anonymous — Tue, 12 Feb 2013 18:05:28 GMT

@nada9188 wrote:
You need to call from a different number to get someone else

Just called again and finally got someone else. Was an indian man this time. He said he's very sorry but Amex cannot delete tradelines.