topic Re: GECRB Contact in Rebuilding Your Credit

GECRB Contact

jmack711 — Wed, 12 Jun 2013 13:49:35 GMT

Hello all! Does anyone have a good contact for someone at GECRB? I'm trying to get a late from 2009 removed on my mother's JCP account. It is several years old, however I still feel it is impacting her otherwise good credit. One report doesn't have this late and is scored at 784 and the other report that does have this late shows a score of 648. So I wanna help her get this cleared up if at all possible. Thanks so much for your help!!

Re: GECRB Contact

bahbahd — Wed, 12 Jun 2013 14:48:03 GMT

Is the late a major derogatory of 90 days or more? If it is not, it's just a 30 or 60 days late remark, then it is not _significantly_ hurting her scores after it is two years old.

Re: GECRB Contact

jmack711 — Wed, 12 Jun 2013 16:15:33 GMT

The MyFico showed the late payments as one of the issues hurting her score. One was 30 and the other 60. She is elderly and has suffered multiple strokes so sometimes she does forget things but I have set all her bills up for automatic payments in order to avoid this in the future.

Re: GECRB Contact

bahbahd — Wed, 12 Jun 2013 18:10:01 GMT

Contact jcp credit services --- info is from here: https://www.jcpcreditcard.com/JCPenney/occ-faqs.html#contact

by phone:

For U.S. cardholders, call 1-800-527-4403 for internet support (or 011-800-527-4403 for residents of Mexico) and 1-800-542-0800 for general inquiries, during the following hours of operation:
Monday - Friday 7:00 am - 12:00 am eastern time
Saturday - Sunday 9:00 am - 12:00 am eastern time

by mail send written inquiries to:

jcp credit services
customer service C/O GECRB
P.O. Box 965009
Orlando, FL 32896-5009

online:

to log-in to the jcpenney online credit center for the following: https://www.jcpcreditcard.com/consumergen2/login.do?subActionId=1000&clientId=jcpenney&accountType=generic

Notify us of a payment you recently sent or will soon send.
Request an additional card.
Request a statement.
View purchase details.
Make a payment.
Request a replacement card.
Update your personal account information.
Download your account activity.
Record your privacy preference.

to send us a secure message about your account. https://www.jcpcreditcard.com/consumergen2/login.do?subActionId=1000&clientId=jcpenney&accountType=generic&landingpg=9400

Re: GECRB Contact

Anonymous — Wed, 12 Jun 2013 19:59:47 GMT

You could also contact GECRB CEO of retail consumer finance. I shot her an e-mail yesterday and received an immediate response that she was forwarding my e-mail to the escalated department. Someone called me a few minutes later letting me know that he would look into getting a late removed from my CR, and would mail me a letter of the outcome for my records. Just google her name. The e-mail format for GE is firstname.lastname@ge.com

Re: GECRB Contact

jmack711 — Wed, 12 Jun 2013 20:25:59 GMT

Thank you all so very much!!

Re: GECRB Contact

Anonymous — Wed, 12 Jun 2013 20:51:56 GMT

Rd2rebuilding, can you pm me with the contact information please.

Re: GECRB Contact

bahbahd — Wed, 12 Jun 2013 21:05:20 GMT

The name(s) you want can be found here: http://www.gecapital.com/en/our-company/leadership.html

Re: GECRB Contact

Anonymous — Wed, 12 Jun 2013 21:09:08 GMT

Thank you!! Just to verify tho, it is the margaret lady correct.

Re: GECRB Contact

jmack711 — Wed, 12 Jun 2013 23:05:33 GMT

Yes it was Margaret. I have already received a call back and they are indeed going to remove the lates. Thanks again!!

Re: GECRB Contact

Anonymous — Wed, 12 Jun 2013 23:53:34 GMT

Omg congrats!! I wrote her a gw email, I HOPEEEEE I get the same results you did. Although, I am asking for a full deletion. I hope shes able to help me out!

Re: GECRB Contact

jmack711 — Thu, 13 Jun 2013 12:21:29 GMT

Thanks! It was amazing how fast the matter was resolved. I got an immediate email back and then a return call within the hour saying they would remove the lates as a one time courtesy. I hope things workout for you @Karnage146

Re: GECRB Contact

Anonymous — Tue, 24 Sep 2013 17:44:13 GMT

Searched all the boards for help with GECRB and came across this thread, anyway I sent an email to the Margaret lady and received a phone call in less than in hour from the financial group with solutions to my problems.!!! Thanks a lot for this info!!!!

Re: GECRB Contact

bahbahd — Tue, 24 Sep 2013 18:30:34 GMT

Would you mind sending me Margaret's email address in a PM please. I have successfully emailed GE before, but for some reasons I always get bounce backs when I try to email her. I either have the name or domain wrong.

Re: GECRB Contact

Shinronn — Tue, 24 Sep 2013 18:41:03 GMT

Ditto for Margaret please.

Re: GECRB Contact

Anonymous — Tue, 24 Sep 2013 19:48:54 GMT

PM sent to both... Good luck!!