topic Re: DCU Goodwill letter Response - Credit Report Direct Dispute Form in Rebuilding Your Credit

DCU Goodwill letter Response - Credit Report Direct Dispute Form

Anonymous — Wed, 10 Dec 2014 18:27:00 GMT

Hello All,

I have a DCU credit card opened few years back whose limit is 3000. I had not used DCU card from around last 5-6 years. Two months back, I used it and forgot that i had used it. Last month I went on vacation out of country and when I came back, I found that DCU had sent a 30 day late notice which was sitting in my mailbox. I immediately paid the amout of $175 to DCU using SpeedPay. My credit report shows the negative remark of 30 day late for October. Other than that I have no negative remarks in my past 7 years of history and my credit utilization is always below 1% and i pay off my credit cards regularly. I was never behind in any payments with any other creditors ever.

I had 796 Experian score. Which still shows 796 but my TransUnion score dropped to 672.

I sent a goodwill letter to the DCU address shown in the Credit Report, sent another one to the P.O Box address that shows on my monthly statement and also sent an email to DCU logged in from my dcu account.

As a reply to the email that i had sent, DCU sent me to fill a "Credit Report Direct Dispute Form to report inaccurate information involving your account with DCU that is listed on a credit report"

I want to understand, is this a mistake by DCU as i dont want to dispute this item and get into issues. Also I wanted your suggestions whether to go ahead and reply to DCU with this form or ignore it.

Please help.

A copy of that letter, with some of my details removed, is as below:

RE: Account Number xxxxxxx
Dear Sir/Madam,
I have been a loyal member of DCU since xxxx. I have enjoyed my
association with DCU and I really enjoy looking at the free FICO score
mail sent by DCU every month.
According to my credit report, I have one (1) 30 day late payments on
the above referenced account which is dated Oct-2014. I was on vacation
and I missed the payment. As soon as I came back from vacation, I called
DCU and paid my account with Western Union SpeedPay. Other than this, I
have never missed a payment with DCU or any other creditor and this one
late payment was due to oversight and I do apologize. I don't say this
to justify why the payments were late, but rather to show that this is
not a good indicator of my credit worthiness.

Currently, I am writing to see if you would be willing to make a one
time "goodwill" adjustment to your reporting to the three credit
agencies. I am asking for a measure of goodwill to delete this negative
remarks off my credit report with all three bureaus. I?m preparing to
shop for a mortgage and was told those late payments will keep me from
getting the best interest rate. This is the one item that is holding me
back from providing to my family the home that they deserve. I
understand you are under no legal obligation to respond to my letter,
but hope that you will grant my family and I the goodwill of deleting
the late payments off my credit report, so that they do not have to be
punished for my ignorance and immaturity.

I am looking forward to work with DCU in future regarding getting a home
loan. With this gesture of goodwill DCU will forever have my gratitude
and I look forward to be a valued customer of DCU again in the very near
future.
In closing, I thank you in advance for your consideration and look
forward to hearing from you on this matter.

Thanks

Re: DCU Goodwill letter Response - Credit Report Direct Dispute Form

Anonymous — Wed, 10 Dec 2014 18:30:59 GMT

Adding More information:

Here is what the response to my GW email/Letter was:

-------------------------------------------------------------------------

Dear xxxx,

Thank you for your email regarding your Credit Report.

My name is XXXX and it is my pleasure to assist you today. In order
for our Loan Servicing Department to determine if this is something they
can do we will require the attached form to be completed and returned to
DCU. Once the form has been received please allow up to 30 days for it
to be reviewed and a decision to be sent to you.

If you have any other questions or need additional assistance, please
reply to this email and I or any of the E-Team Specialists will be very
happy to assist you further.

Sincerely,

xxxx
Information Center Specialist
Digital Federal Credit Union

Re: DCU Goodwill letter Response - Credit Report Direct Dispute Form

abzze — Thu, 08 Jan 2015 05:31:22 GMT

Did you have any luck with them?

I am in a very similar situation.

I had refinanced my vehicle with them, and then went on vacation forgetting to setup autopay.

I payed DCU as soon as I realized my mistake but it was 31 days late so it's now reported as a 30 day late on my report.

Score fell from 750+ to 670 .

Re: DCU Goodwill letter Response - Credit Report Direct Dispute Form

RobertEG — Thu, 08 Jan 2015 06:47:11 GMT

I would get on the phone and speak with a rep.

They misunderstood your letter.

Re: DCU Goodwill letter Response - Credit Report Direct Dispute Form

Focker69 — Fri, 27 Feb 2015 04:10:12 GMT

Any updates to this? Curious bc I have a 30 day late with them. Anyone have any luck with them using gw?

Re: DCU Goodwill letter Response - Credit Report Direct Dispute Form

Anonymous — Sun, 31 Jan 2016 18:50:34 GMT

I have a similar drop in my scores from 750 to 660. I have never been late on payments and this happened for the first time with DCU (about $15) six months back. I tried contacting them, but all they said was its a law and they are binded by law to report my late payment, and they cannot do anything about it. They did give me a form for disputing that. I am sure that form will not be very helpful for me, because there is nothing to dispute. It would be helpful if you can share with me any information you have obtained regarding how to tackle this situation, where to send the postal mails.

Can you please share with me any address you might have obtained.