topic Re: Transunion phone number to understandable reps?!? in Rebuilding Your Credit

Transunion phone number to understandable reps?!?

jwright343 — Wed, 19 Aug 2015 15:33:23 GMT

I've called 2 different times to get my BK removed early. It's supposed to come off in October, but I'm in right in the middle of home shopping. The savings would be enormous obviously. Both times, I've spoke to very hard to understand call reps from India, shocker!?! They both read me they riot act about can't remove early blah blah. It's only 2 months but I need it off yesterday!!! Does anyone have a number to ENGLISH speaking AMERICAN reps. So frustrating dealing with foreigners on the phone.

Re: Transunion phone number to understandable reps?!?

TRC_WA — Wed, 19 Aug 2015 16:10:35 GMT

Sounds like you are dialing the wrong number.

Re: Transunion phone number to understandable reps?!?

Anonymous — Wed, 19 Aug 2015 16:23:49 GMT

This has happened to me...tons of times. Not with just calling CRAs but other companies as well. Anyways what I normally do when infind they are speaking too fast and the accent they have is making it harder for me to understand I politely ask to speak to a different person. They of course ask why and I tell them I can not understand what they are saying (not like that exactly, but along those lines). Sometimes in get transferred to another person with a heavy accent, and when that happens (hopefully in not already frustrated) I ask for a supervisor.

Re: Transunion phone number to understandable reps?!?

Anonymous — Wed, 19 Aug 2015 16:34:39 GMT

Just ask for a supervisor and be done with it...

Re: Transunion phone number to understandable reps?!?

NichelleN — Thu, 20 Aug 2015 03:51:43 GMT

I dealt with exactly that when calling TransUnion. I was attempting to get a judgement removed early.

Without going into details, after also being read the riot act by the rep *and* a supervisor (in English ), I called back one final time. Each time they were a bit difficult to understand but this time I let the rep file a dispute for me as he suggested. This is the method used by TransUnion reps to process an early exclusion. He filed it and less than 24 hours later the judgement was gone. It was 6 months before it was scheduled to be removed.

Good luck.

Re: Transunion phone number to understandable reps?!?

Anonymous — Thu, 20 Aug 2015 04:53:47 GMT

I've had 10 things early excluded over the last 6 months. I have rarely had a problem. Remember you are asking these "foreigners" for a favor, the extra effort is on you, not them.