topic Re: Verizon Collection DELETED!! in Rebuilding Your Credit

Verizon Collection DELETED!!

realnapster — Thu, 11 Feb 2016 16:00:11 GMT

I have had a collection from Verizon on my credit report since 03/2015 for a non-payment of the final bill which was having an early termination fees.

I have been trying to remove this collection since then. I tried to a PFD, called multiple reps. planetfeedback and couple of goodwill letters.

Last night I emailed to their executive office and this morning I woke to this wonderful email. Finally Verizon agreed to remove the collection. Looking for a nice bump on my credit scores as this was my only baddie in almost 5 years.

Dear XXXX,

Thank you for contacting Verizon Customer Support. We have recently received your notification of dispute. We have reviewed the information you provided and we have completed all actions required to ensure that the above referenced account has been removed from your credit report.

A request for deletion was sent electronically to all of the major credit-reporting agencies. Please allow up to 30 days for any changes to be reflected on your credit report.

Please note that under the Fair Debt Collection Practices Act a creditor collecting its own debts is not a "debt collector". Any request for "debt validation" pursuant to Section 15 USC 1692g of the FDCPA is therefore not applicable to Verizon.

We appreciate this opportunity to serve you.

Sincerely,

Verizon Customer Support

Re: Verizon Collection DELETED!!

martypav7 — Thu, 11 Feb 2016 16:07:38 GMT

Can you please share what email did you use to contact EO?

Re: Verizon Collection DELETED!!

realnapster — Thu, 11 Feb 2016 16:15:16 GMT

I have just sent you a PM.

Good Luck.

Re: Verizon Collection DELETED!!

Anonymous — Thu, 11 Feb 2016 16:18:37 GMT

PM Request please! I have been trying soo hard for this.

Re: Verizon Collection DELETED!!

Anonymous — Thu, 11 Feb 2016 16:18:55 GMT

AND CONGRATULATIONS!!!!

Re: Verizon Collection DELETED!!

Anonymous — Thu, 11 Feb 2016 17:30:34 GMT

Wow that's great

Re: Verizon Collection DELETED!!

Anonymous — Thu, 11 Feb 2016 18:04:01 GMT

I would also like the information please. I have something on my hubby's credit report from them.

Re: Verizon Collection DELETED!!

Chilli — Thu, 11 Feb 2016 18:15:10 GMT

Pls pm the info to me too. Thanks

Re: Verizon Collection DELETED!!

Anonymous — Thu, 11 Feb 2016 18:21:08 GMT

If you would still be willing to share how you went about getting this removed I would love to hear, either way Congrats!

Re: Verizon Collection DELETED!!

Schoolbuskid — Thu, 11 Feb 2016 19:29:43 GMT

let the pm request begin...lol Congrats OP! I too am hoping they one day delete.

Re: Verizon Collection DELETED!!

Anonymous — Thu, 11 Feb 2016 19:58:17 GMT

Congrats on the delete! I think Verizon is also trying to recoup early termination fees from my husband even though when we switched carriers, the new carrier was supposed to pay the early termination fee.

Re: Verizon Collection DELETED!!

Anonymous — Thu, 11 Feb 2016 20:20:26 GMT

For everyone asking about Verizon collections, heres what I did.

I called their Credit Reporting department directly. I had to do this twice and was successful on the second call. I told them they needed to pull the phone recording for the day the service was placed for service. The first time I called the guy gave a generic response of "we record all new service order conversations and thats when customers give us verbal authorization for the contract" I explained a million times that I never agreed to a contract.

Called back the second time: The rep put it in for research for them to go pull the recording for verification.

Results: No recording found ---> Collections account removed completely. Now, I did owe them for a final bill and I ended up paying them $275 instead of the $880 they were trying to hit me with.

Re: Verizon Collection DELETED!!

Schoolbuskid — Thu, 11 Feb 2016 20:30:17 GMT

And just like that Verizon bites the dust. Hmmm...i'm tempted to try that, but my integrity fights me...+

Re: Verizon Collection DELETED!!

Anonymous — Thu, 11 Feb 2016 23:14:10 GMT

I would love to get the email for their executive, thanks! Congrats!

Re: Verizon Collection DELETED!!

cp94550 — Fri, 12 Feb 2016 01:17:25 GMT

PM the email please =]

Re: Verizon Collection DELETED!!

Anonymous — Fri, 12 Feb 2016 05:13:44 GMT

I have tried unsuccessfully since 12/30 and no luck after hours on the phone w them. Pls PM me the contact info - appreciate it very much!

Re: Verizon Collection DELETED!!

Anonymous — Fri, 12 Feb 2016 05:28:36 GMT

Congrats on cracking this very tough nut!

I've been trying to get rid of them for an entire year with no luck. Would you please PM me the contact info you used? TIA

Re: Verizon Collection DELETED!!

Anonymous — Fri, 12 Feb 2016 05:56:55 GMT

Schoolbuskid -

I kept integrity the entire time. I had no problem paying the bill. I had a problem with them hitting me with service contract fees when I never had a contract. I still had the email confirmation from placing the order.

What saved me was keeping and maintaining DOCUMENTATION for just about everything. They couldn't argue with that. No integrity lost.

Re: Verizon Collection DELETED!!

realnapster — Fri, 12 Feb 2016 15:19:12 GMT

Here is an update.

The collection account dropped from EX and saw a nice increase of 22 points

Yet to see it drop from EQ and TU. Probably they are the slowest ones to update. EX was blazing fast.

Here is the email I sent them to make a goodwill adjustment.

To Whomever it may concern:

I have been a Verizon customer since September 2013. I have enjoyed my experience with Verizon greatly. I am writing to see if you would be willing to make a "goodwill" adjustment to your reporting to the three credit agencies. I have signed up for a two year contract but I had to move to Texas and disconnect the service as there was no Verizon service at my new place. But a few months later my credit report monitoring showed a collection account from Verizon for the amount of $101(early termination fees). There was not a single call or a final bill in my mail letting me know that I owe this amount to Verizon. Otherwise I would have made a payment. But I immediately called the number on the collection report and paid the balance in full upon agreeing verbally that this would be removed from my credit report after I make the payment.

I have paid the balance in full although I'm not entitled to pay any early termination fees as there was no Verizon service at my new place expecting that this would drop from my credit report. But the collection account is still showing up on my report.

With today’s credit industry so competitive, I know how important it is to maintain good relationships with customers. Verizon has been exceptional in my book so far and I highly recommend you to all my friends and relatives in terms of the product but customer service failed me. I hope that you will deeply consider my request and prove once again, why Verizon heads above the rest. I look forward to your reply.

Sincerely,

Re: Verizon Collection DELETED!!

Schoolbuskid — Fri, 12 Feb 2016 15:24:44 GMT

sweeet! man i wish i could find some loophole, or something to benefit me. Mine is paid in full, i disputed with CRA's as obsolete, waiting on results. I'm hoping they don't repspond but knowing how verizon is, probably will. They haven't updated the account since 2014.

Wish i had been as smart as you!

@Anonymous wrote:
Schoolbuskid -

I kept integrity the entire time. I had no problem paying the bill. I had a problem with them hitting me with service contract fees when I never had a contract. I still had the email confirmation from placing the order.

What saved me was keeping and maintaining DOCUMENTATION for just about everything. They couldn't argue with that. No integrity lost.