topic Re: Cant access my Equifax report, stupid error code in Rebuilding Your Credit

Cant access my Equifax report, stupid error code

Anonymous — Mon, 18 Jul 2016 12:56:22 GMT

Does anyone know why I cant access my Equifax report. I keep getting an error code. I alreay put in a complaint and its supposably getting fixed. I asked why I was not able to get my report and the rep that I spoke with (3) of them could not give me any answer they just told me that the technical team will have it fixed in 10 buisness days. It started on 7/6 and I still cant access it as of 07/18. I am giving them till 7/20 which is 10 buisness days. I also asked them for a pro rate or a discount for next months payment and they stated they could not do it.

P/s I pull my report from them daily, since I am in the process of cleaning up my credit, and as part of my monthly payment with them they offer unlimited reports. Which means I should be able to pull a new report from them every new day. To tell you the truth I think they blocked my account with a fake reason code to stop me from pulling daily, but I cant prove it. Very pissed off, below is the error code I got.

We are unable to complete your order at this time. Please contact our Customer Care department at 1-877-47GUARD (1-877-474-8273) 7 days a week between the hours of 8:00am - 3:00am Eastern Time Zone for immediate assistance. Please record the following information and have it available when you call:

Eval Code:- Status Code: FL, Reason Code: IC_NRT_ERR

Re: Cant access my Equifax report, stupid error code

Anonymous — Mon, 18 Jul 2016 13:38:51 GMT

I believe this is the result of daily pulling, too many inquiries basically causing an issue.

It hasn't been 10 business days, and on top of that, EQ's technical team are the only ones who can fix the issue.

Sorry!

Re: Cant access my Equifax report, stupid error code

Anonymous — Mon, 18 Jul 2016 13:43:24 GMT

@Anonymous wrote:
I believe this is the result of daily pulling, too many inquiries basically causing an issue.

It hasn't been 10 business days, and on top of that, EQ's technical team are the only ones who can fix the issue.

Sorry!

This information is correct. I had the same issues going through the rebuild process. Checking my report every day. They will fix it but if you continue to soft pull your reports daily it will act up within a few weeks.

Re: Cant access my Equifax report, stupid error code

Anonymous — Mon, 18 Jul 2016 13:47:11 GMT

Thanks for the reply, but doesnt that p;ut them in breach of contract?

Re: Cant access my Equifax report, stupid error code

Anonymous — Mon, 18 Jul 2016 13:50:29 GMT

I know the membership says "Unlimited" but the average person doesn't pull their reports daily.

Just us rebuilders....

Re: Cant access my Equifax report, stupid error code

Anonymous — Mon, 18 Jul 2016 13:54:36 GMT

If you are unhappy with the service you can cancel.

Just make sure the problem is fixed before you cancel. If it's not fixed you will only be able to pull your Equifax FICO through any service only once a month and other services such as CreditKarma ect won't be able to do soft pulls either.

Just FYI.

Re: Cant access my Equifax report, stupid error code

Anonymous — Mon, 18 Jul 2016 14:51:48 GMT

Breach of contract... I mean, I guess?

Technology has limits, and Equifax's tech is old. Optimizing for daily pulling on hundreds of millions of consumers is going to take a lot of time, and even then, there will always be some issues. As said, technology has its limits. Just operate within the bounds of those limits and cancel if you're unhappy with them.

Re: Cant access my Equifax report, stupid error code

Anonymous — Mon, 18 Jul 2016 16:14:55 GMT

@Anonymous wrote:
I know the membership says "Unlimited" but the average person doesn't pull their reports daily.

Just us rebuilders....

Back when I had Magic Jack VOIP phone service, I found out that "unlimited" does not always mean "unlimited"....

Re: Cant access my Equifax report, stupid error code

Anonymous — Mon, 18 Jul 2016 18:46:49 GMT

@Anonymous wrote:
@Anonymous wrote:
I know the membership says "Unlimited" but the average person doesn't pull their reports daily.

Just us rebuilders....
Back when I had Magic Jack VOIP phone service, I found out that "unlimited" does not always mean "unlimited"....

Oh dear....

Re: Cant access my Equifax report, stupid error code

Anonymous — Mon, 18 Jul 2016 19:13:36 GMT

@Anonymous wrote:
@Anonymous wrote:
@Anonymous wrote:
I know the membership says "Unlimited" but the average person doesn't pull their reports daily.

Just us rebuilders....
Back when I had Magic Jack VOIP phone service, I found out that "unlimited" does not always mean "unlimited"....
Oh dear....

Yup, theres a story there.....

Re: Cant access my Equifax report, stupid error code

Anonymous — Mon, 18 Jul 2016 19:36:25 GMT

Sure is...

Re: Cant access my Equifax report, stupid error code

Anonymous — Mon, 18 Jul 2016 21:27:14 GMT

@Anonymous wrote:
@Anonymous wrote:
@Anonymous wrote:
@Anonymous wrote:
I know the membership says "Unlimited" but the average person doesn't pull their reports daily.

Just us rebuilders....
Back when I had Magic Jack VOIP phone service, I found out that "unlimited" does not always mean "unlimited"....
Oh dear....
Yup, theres a story there.....

Someday.... tell me this story... the story of Magic Jack

Re: Cant access my Equifax report, stupid error code

Anonymous — Mon, 18 Jul 2016 21:32:31 GMT

@Anonymous wrote:
@Anonymous wrote:
@Anonymous wrote:
@Anonymous wrote:
@Anonymous wrote:
I know the membership says "Unlimited" but the average person doesn't pull their reports daily.

Just us rebuilders....
Back when I had Magic Jack VOIP phone service, I found out that "unlimited" does not always mean "unlimited"....
Oh dear....
Yup, theres a story there.....
Someday.... tell me this story... the story of Magic Jack

Lets just say that it involves an irresponsible teenage grandaughter visiting for a couple of weeks, and suffice to say that I have been banned as a MJ customer for "abusing the network". Pays to read the fine print....

Re: Cant access my Equifax report, stupid error code

RonM21 — Tue, 19 Jul 2016 09:53:46 GMT

@Anonymous wrote:
I know the membership says "Unlimited" but the average person doesn't pull their reports daily.

Just us rebuilders....

Soooo right on that! I've looked every day for about 2 years now.

Re: Cant access my Equifax report, stupid error code

Anonymous — Sun, 24 Jul 2016 15:11:31 GMT

Yes I am very unhappy with there customer service and will be cancelling soon. Just cant yet, its been 15 buisness days and I still cant access my account. They said it would be back up within 10 buisness days, I have called several times and no one can give me an answer. Pissed off right now, I want to cancel but cant till they get me back up, because MyFico account tried to pull all 3 reports and they cant access my Equifax report either, so basically I am paying for 3 reports with myfico but can only access 2.