topic Re: Suntrust Good will / recent false 30 day late in Rebuilding Your Credit

Suntrust Good will / recent false 30 day late

Anonymous — Thu, 12 Apr 2018 01:48:03 GMT

Hello everyone . I’ve been a lurker for a while , but haven’t seen anything like this mentioned. I am in desperate need of some expert advise lol. I have credit monitoring from this site , and noticed a few days ago that I have a 30 day late from my suntrust bank auto loan. Knowing that I’ve never been 30 days late, I was devastated and caught off guard. Basically to make a long story short, a few months ago I received a bill in the mail from suntrust, that was at a slightly reduced payment than usual. I paid that payment for a couple months in a row. After talking to a rep at the bank, they said that I shouldn’t have been paying that lower payment amount , and that is what has caused the account to go past due and be reported 30 days late......

This particular rep was actually extremely helpful and even said she would try to “back the 30 day late out of the system” if I could find the document I received with the different payment amount . I was in the car , so I had to call back with that info. When I called back I got a different rep that said the original rep wasn’t available. He then proceeded to transfer me to someone in the “credit repair department” the person in this department was condescending, and quite frankly seemed like he was the least qualified of the 3 people I talked to. He told me there was really nothing suntrust could do, but would be happy to create a dispute to the credit bureaus on my behalf. I have never been late on this account in 3 years and my score is dropping an average of almost 60+ points all across the board. What should I do? I was doing so good in my rebuilding process and then this has happened....

Re: Suntrust Good will / recent false 30 day late

Anonymous — Thu, 12 Apr 2018 13:06:07 GMT

Anybody have anything on this ?

Re: Suntrust Good will / recent false 30 day late

Anonymous — Thu, 12 Apr 2018 15:35:59 GMT

Do you have the document that said you could pay the lower amount? If not a lot of times documents that are mailed to you are also available in your online account. Have you looked there? Once you have the document, contact any and all execs at the company and plead your case.

Re: Suntrust Good will / recent false 30 day late

Anonymous — Thu, 12 Apr 2018 15:39:03 GMT

Yes I have the document. How do I get the information for the executives? I’ll try to find some of there info online I guess.

Re: Suntrust Good will / recent false 30 day late

Anonymous — Thu, 12 Apr 2018 15:46:43 GMT

If possible you can consider visiting a branch in person with the letter in hand. Ask for the manager. State your loyalty in the organization and tell her/him you desperately need her/his help. Something like this happened to me at Compass Bank. They applied my payment to the wrong account and caused a late fee. I caught it before it went to the credit bureaus by talking to all sorts of people over the phone. However , I never got the results I wanted until I visited the branch and talked to the manager. I left with her committment to correct the error .

Re: Suntrust Good will / recent false 30 day late

Anonymous — Thu, 12 Apr 2018 15:53:02 GMT

Wow that’s awesome advise. I will go in to the branch tommorow and try that as well. Thanks for the help.

Re: Suntrust Good will / recent false 30 day late

RobertEG — Thu, 12 Apr 2018 17:42:34 GMT

If the informal approach does not work, then you should then file a formal dispute with the CRA, including your documentation of billing statements, and your proof of having paid the billed amount.

That compels the CRA to forward the dispute to the bank for their investigation and response back to the CRA.

A decision on a dispute is required before you can file any civil action should you then require review by the courts, so you must first obtain a decision on a dispute under the FCRA before you have the right to proceed with civil action.

Re: Suntrust Good will / recent false 30 day late

Anonymous — Thu, 12 Apr 2018 17:59:22 GMT

Excellent , thank you. I was actually wondering about that.