topic Re: Vent in Rebuilding Your Credit

Vent

Anonymous — Thu, 27 Dec 2018 02:44:59 GMT

So, can a collector report the same balance after a settlement agreement was made and paid? Because that is what Portfolio just said they were going to do AFTER agreeing to a settlement amount with a paid in full receipt and deletion which I paid and did my part on. They are reporting to the three bureaus tomorrow and said they are NOT updating. I am fuming mad. They lied to get payment and are now backing out of what was agreed. I only called to get the statement that I paid in full as I was told it would be emailed to me no later than 12-24 but it never came and now they said they don't given them.

Who do I complain to when they are lying and backing out of agreements once paid??? I can't dispute it until after I refinance this mortgage and only have the settlement offer letter and their website showing the payment was made and date in a screenshot (plus recordings of them saying what would happen versus what they are saying now), but being the only collection I am now being jerked around on is p*ss*ng me off. I thought I would have a nice bump from this coming off just in time to help and it looks like they are going to keep screwing with me and I wasted the money. Not to mention it wasn't my debt to begin with but somehow validated with an old statement that I also found was incorrect. Thought with their new policy, it would be worth paying someone else stuff just to get rid of it 2 years early, but apparently I got played. And I am mad as hell.

Re: Vent

Caardvark — Thu, 27 Dec 2018 12:34:08 GMT

How long ago did you pay them? If it has not been 30 days, I would take a deep breath and try to refrain from getting worked up. Only if it is still on your reports after 35-45 days would I begin to stress. I, along with quite a few others, have recently (and successfully) completed PFDs with Portfolio and, had no issues with them keeping their end of the bargain.

Their policy is as follows:

Within 10 days of payment they will update the CRAs that it has been paid (NOT deleted, only updated as paid and closed)
Within 30 days of payment, they will request the CRAs delete the tradeline

Due to my experience and that of others, I'd be incredibly surprised if they did not honor their agreement with you. So, I suspect you just need to be a bit more patient. I realize it is hard to do, as I went through the same thing and pulled my reports multiple times that month hoping it would be earlier than 30 days. (Note: It wasn't! It took them every last one of the 30 days to delete)

Re: Vent

Anonymous — Thu, 27 Dec 2018 13:40:33 GMT

I am trying to be patient, but they out right lied and that is what is setting me off. Plus, I am refinancing a mortgage I can't wait on (house mortgage was in someone else's name and they defaulted while I have title), so having this only negative obviously drops me from where I could percent wise on this house I am working to obsorb quickly. Plus, being they updated today, I have difficulty understanding why they could not take care of it since they said it would also be done when they updated the reports. This debt is 5 years old going on 6.

(I am trying to calm down. I am. Just boiling)

Re: Vent

Civil — Thu, 27 Dec 2018 15:34:05 GMT

If it’s portfolio they will delete it so be 30-60 days patient

Re: Vent

Caardvark — Thu, 27 Dec 2018 16:58:49 GMT

I found it a little difficult to follow your original post. What do you believe they lied about?

Re: Vent

Anonymous — Fri, 28 Dec 2018 01:15:38 GMT

When they told you they are NOT updating- that is a good thing. Even though you understood that as them backing out of the deal, it really means they are stopping the updated reporting of your account as a current negative. Give them 30 days and you should see it gone from your reports.

Re: Vent

Anonymous — Fri, 28 Dec 2018 09:29:53 GMT

I know it can be interpreted different ways, but they did it the way I meant it. They reported to the agencies on the 27th the same way they have. Collection in amount of ..... , making no notice of the paid agreement or balance change. So they reported incorrect information.

They said I would receive a paid and will delete letter by a certain date. Was lied to when I called to find out where it was two days after it was to arrive no later by in my email I approved them to email to. Two manager sent me letters claiming they said paid and I read them in their entirety outloud and then asked where in the letter it said anything about being paid they laughed and said sure it does. Mocking me. The letters didn't as they sent the exact settlement letter offer I had them email me prior to payment so something was in writing. They then said they don't sent paid letter receipts and said they would not be updating that there was an agreement, it was paid, etc. Which they followed through on. They updated the same way as they have been monthly for two years.

Someone must have reviewed this situation because I complained and I received the email I was suppose to and was told didn't exist. I asked the same person to change what was reported as it was intentionally submitted wrongly, but will have to wait to see if they will or if they even will in another month or not as I didn't get a response.