topic Re: Amex Apollo Reinstatement process in Rebuilding Your Credit

Amex Apollo Reinstatement process

cardslayer — Tue, 20 Dec 2022 18:39:32 GMT

Hey All,

Hard times back around the end of 2019, ended up with $37k in Amex balances unpaid. Personal: Amex Plat, Amex Hilton, Amex Delta Business: Amex Blue Cash for Biz. They filed lawsuit in mid-2021and I got served papers multiple times (one for each card). I also defaulted on a few other non-Amex accounts at that time, but got into a payment arrangement with Discover out of all of them. Here's the steps on how I went from that to reinstated Amex Platinum, hope it helps some of you:

I called their Global Legal / Collections in November 2021 and told them I wanted to settle. Non-US agents
First rep was a jerk. They told me the account was ineligible for settlement, but they would gladly accept my payment in full (**bleep**)
I called back the next day or so, spoke to someone who wanted to help me resolve. I told them that I want to figure out how to pay them in full, but I would want my card reopened. They said pay first, then we'll see. I told them NO and ended the call
They called me the next day, same guy, and told me he looked into my account with this supervisor and I would be eligible to reinstate the Platinum card (only) on their Apollo Program if I pay off the entire balance within 12 months without any bounced ACH. They told me there would be a hard limit of $3,000 then it would go through normal periodic review to lift the hard limit eventually or never, no guarantees. Also would get about 87k MR points reinstated.
Then we start talking terms, long call about 2 hours. We agreed to $2,500/mo for 12 months, with starting payment of about $7,600 accross all cards. No interest, but $537 in legal fees.
They sent the agreement to their legal and sent it to me next day to sign. I signed and returned along with ACH authorization for the initial and monthly payments.
Made all of the auto ACH payments and never bounced any. Was tough at times! Incidentally I could see the payments post from my online portal login that I always had (cards all showed cancelled). It was posted in Activity section as "Agency Remittance"
I called reinstatement line about 10 days after my final payment (approx 5th of Dec 2022) and asked about reinstatement. They told me I would get a call , and I requested that the guy process it right now since I'm on the phone. He was cool and did it, and told me that it is submitted for compliance/review and I would get a call on the status within 2-3 business days. I didn't get a call or missed it somehow.
I called back on 9th of Dec to the same number, different guy. After identifying info was provided, he verified that the processing was complete and he just needed to verify some income and job info. He did that, and informed me that my hard limit was $4,700.
I am waiting for the card he said 7-10 days, but now see the new account online in my portal. 14 days to get points reinstated and get all of the Priority Pass etc. They would charge the AF within 30 days of me activating the card.

The reinstatement number I called was 1-800-700-7619 and told them I was transferred there by customer service.

Hope this helps those of you who are trying to resolve Amex old balance issues.

EDIT: It shows NPSL in the available credit line under the balance, instead of the $4,700 hard limit that they mentioned. I've had a hard limit before and I know it shows under the balance. Still don't have card yet and therefore not activated. Maybe I get lucky or maybe they update it when I activate?

EDIT 2: I got the card, and it updated to the $4,700 hard spending limit online!

Re: Amex Apollo Reinstatement process

FireMedic1 — Tue, 13 Dec 2022 23:24:51 GMT

Congrats. Been a few getting back in recently. Never heard of the Apollo deal. Did find some talk about it few yrs back on here:

https://ficoforums.myfico.com/t5/Credit-Cards/AMEX-Reinstatement/td-p/5230661

Re: Amex Apollo Reinstatement process

MOSHIE — Wed, 14 Dec 2022 16:56:47 GMT

Thanks for the detailed information.

Personally myself I am going through a similar process, save for the lawsuit. I have a Blue Cash Everyday card & Gold (charge card) card and I had some rough times during covid lockdown around March 2020. Called them and asked them for a payment program or some sort. Fast forward to now, almost paid off, turns out one of the auto-pay methods didn't pull through for whatever reason (balance in auto pay account was way more than enough to cover monthly) and the account got turned over to Alltran Financial. The Gold Card is getting its balanced dropped to 0 this month (Alltran didn't report to collections) and the Blue Cash is still on a monthly payment arrangement.

I've asked in the past to one rep about getting the account reinstated once paid off but she said not possible. Should I try again?

Re: Amex Apollo Reinstatement process

cardslayer — Fri, 16 Dec 2022 01:08:06 GMT

My accounts were still with Amex Global Collections, not sold off so not sure if that makes a difference on what they're able to reopen or not. If you want to try just call the number in the OP and see what they say.

Re: Amex Apollo Reinstatement process

sjt — Tue, 20 Dec 2022 18:15:13 GMT

I would try again.

@MOSHIE wrote:
Thanks for the detailed information.

Personally myself I am going through a similar process, save for the lawsuit. I have a Blue Cash Everyday card & Gold (charge card) card and I had some rough times during covid lockdown around March 2020. Called them and asked them for a payment program or some sort. Fast forward to now, almost paid off, turns out one of the auto-pay methods didn't pull through for whatever reason (balance in auto pay account was way more than enough to cover monthly) and the account got turned over to Alltran Financial. The Gold Card is getting its balanced dropped to 0 this month (Alltran didn't report to collections) and the Blue Cash is still on a monthly payment arrangement.

I've asked in the past to one rep about getting the account reinstated once paid off but she said not possible. Should I try again?

Re: Amex Apollo Reinstatement process

sjt — Tue, 20 Dec 2022 18:30:49 GMT

@cardslayer wrote:
My accounts were still with Amex Global Collections, not sold off so not sure if that makes a difference on what they're able to reopen or not. If you want to try just call the number in the OP and see what they say.

FYI- Amex doesn't sell their debts. They may assign them to an outside agency.

Re: Amex Apollo Reinstatement process

cardslayer — Tue, 20 Dec 2022 18:41:19 GMT

FYI- Amex doesn't sell their debts. They may assign them to an outside agency.

@sjt wrote:
@cardslayer wrote:
My accounts were still with Amex Global Collections, not sold off so not sure if that makes a difference on what they're able to reopen or not. If you want to try just call the number in the OP and see what they say.
FYI- Amex doesn't sell their debts. They may assign them to an outside agency.

Didn't know that, thanks for sharing!

Re: Amex Apollo Reinstatement process

Djsaini — Tue, 04 Apr 2023 19:16:10 GMT

I am going through the same process right now , I have been speaking to a lady from the Apollo team and she had sent me the offer. I was hesitant to send any money outside of American Express because she keeps calling me from non 800 number

Question- was the wire information different than the regular ach that's attached to the online. I am paying a large amount so just want to be 100% before I send in the wire. I would appreciate if you can share your thoughts or info on this.

Re: Amex Apollo Reinstatement process

FireMedic1 — Tue, 04 Apr 2023 22:28:43 GMT

Welcome @Djsaini

I'll ping @cardslayer and see if they can answer your question. They havent been here since last month. Did you try the # in the first post?

Re: Amex Apollo Reinstatement process

cardslayer — Tue, 04 Apr 2023 22:32:44 GMT

Hi @Djsaini I don't know the answer to your question.

I had a payment plan and they did ACH, no wire involved. So I gave them my account info, didn't have to push anything to them.

Re: Amex Apollo Reinstatement process

Djsaini — Tue, 04 Apr 2023 22:55:13 GMT

And on your bank statement did it read "Apollo above all" or American Express , I have to send a significantly big amount so I am just worried and cautious at the same time ?

Re: Amex Apollo Reinstatement process

Djsaini — Tue, 04 Apr 2023 22:58:26 GMT

No I haven't may be I should try that first before wiring anything to them .She always calls me from 813 number and I communicate with her on the same number , it seems like a cell phone number but now days everyone is working from home so you never know

Re: Amex Apollo Reinstatement process

MGM25 — Tue, 23 May 2023 19:38:17 GMT

Yes i am getting the same phone call from 813 area code. She always sounds like she sitting on balcony or at the beach

@Djsaini wrote:
No I haven't may be I should try that first before wiring anything to them .She always calls me from 813 number and I communicate with her on the same number , it seems like a cell phone number but now days everyone is working from home so you never know

Re: Amex Apollo Reinstatement process

MGM25 — Tue, 23 May 2023 20:11:29 GMT

I received a phone call and then an email from settlements@amexcardpayment.com claiming to be rep from the AMEX Apollo Program and the program would offer the following benefits:

Wavier applied to Total payment due on your card .
Reinstatement/ Replacement of card on making payment through the Settlements Team.
Retrieving the credit reports back from the credit bureau.
Reversing damages on credit score and account

I haven't called them back or repsonded to the email because the email wasn't slig

@cardslayer wrote:
Hey All,

Hard times back around the end of 2019, ended up with $37k in Amex balances unpaid. Personal: Amex Plat, Amex Hilton, Amex Delta Business: Amex Blue Cash for Biz. They filed lawsuit in mid-2021and I got served papers multiple times (one for each card). I also defaulted on a few other non-Amex accounts at that time, but got into a payment arrangement with Discover out of all of them. Here's the steps on how I went from that to reinstated Amex Platinum, hope it helps some of you:

I called their Global Legal / Collections in November 2021 and told them I wanted to settle. Non-US agents
First rep was a jerk. They told me the account was ineligible for settlement, but they would gladly accept my payment in full (**bleep**)
I called back the next day or so, spoke to someone who wanted to help me resolve. I told them that I want to figure out how to pay them in full, but I would want my card reopened. They said pay first, then we'll see. I told them NO and ended the call
They called me the next day, same guy, and told me he looked into my account with this supervisor and I would be eligible to reinstate the Platinum card (only) on their Apollo Program if I pay off the entire balance within 12 months without any bounced ACH. They told me there would be a hard limit of $3,000 then it would go through normal periodic review to lift the hard limit eventually or never, no guarantees. Also would get about 87k MR points reinstated.
Then we start talking terms, long call about 2 hours. We agreed to $2,500/mo for 12 months, with starting payment of about $7,600 accross all cards. No interest, but $537 in legal fees.
They sent the agreement to their legal and sent it to me next day to sign. I signed and returned along with ACH authorization for the initial and monthly payments.
Made all of the auto ACH payments and never bounced any. Was tough at times! Incidentally I could see the payments post from my online portal login that I always had (cards all showed cancelled). It was posted in Activity section as "Agency Remittance"
I called reinstatement line about 10 days after my final payment (approx 5th of Dec 2022) and asked about reinstatement. They told me I would get a call , and I requested that the guy process it right now since I'm on the phone. He was cool and did it, and told me that it is submitted for compliance/review and I would get a call on the status within 2-3 business days. I didn't get a call or missed it somehow.
I called back on 9th of Dec to the same number, different guy. After identifying info was provided, he verified that the processing was complete and he just needed to verify some income and job info. He did that, and informed me that my hard limit was $4,700.
I am waiting for the card he said 7-10 days, but now see the new account online in my portal. 14 days to get points reinstated and get all of the Priority Pass etc. They would charge the AF within 30 days of me activating the card.
The reinstatement number I called was 1-800-700-7619 and told them I was transferred there by customer service.

Hope this helps those of you who are trying to resolve Amex old balance issues.

EDIT: It shows NPSL in the available credit line under the balance, instead of the $4,700 hard limit that they mentioned. I've had a hard limit before and I know it shows under the balance. Still don't have card yet and therefore not activated. Maybe I get lucky or maybe they update it when I activate?

EDIT 2: I got the card, and it updated to the $4,700 hard spending limit online!

htly professional and person who calls me from the (813) area code in Florida doesn't sound very professional either. In addition, I am only 5 Payments (out of 12) into AMEX Payment Plan so I found this very odd that they would be offering me another program?

Re: Amex Apollo Reinstatement process

FireMedic1 — Tue, 23 May 2023 20:56:45 GMT

Thanks for the DP's and welcome to the forums @MGM25 !

Re: Amex Apollo Reinstatement process

Djsaini — Tue, 23 May 2023 21:36:55 GMT

I got the same exact call and the same stuff was offered to me but it sounded fishy because they were not calling me from an 800 number and they only wanted wire to be sent to them directly .I went the safer route , spoke to Amex collection agency +18662054559 which is recongnized by Amex customer care, they are not giving me any discounted payment but did offer me a payment plan and I am enrolled for a reinstatement.

Trust me I tried to find out about this settlement department and no one could verify the legitimacy of them so I didn't want to take a chance.

thanks I hope that helps

Re: Amex Apollo Reinstatement process

Linnaea — Fri, 26 May 2023 08:13:05 GMT

I just paid mine off .. I had it done through A debt consolidation agency. I'm wondering now if I can ask for reinstatement as well? you all for your data points. We're your scores low? Or did you have any other baddies still left on your credit report? Thank you in advance

Re: Amex Apollo Reinstatement process

MGM25 — Fri, 26 May 2023 16:08:53 GMT

My personal credit score is stil in 800's.

@Linnaea wrote:
I just paid mine off .. I had it done through A debt consolidation agency. I'm wondering now if I can ask for reinstatement as well? you all for your data points. We're your scores low? Or did you have any other baddies still left on your credit report? Thank you in advance

The Business Platinum Amex and Blue Cash Card were the isssue. Took us long to recover after Pandemic so I took advantage of the "Amex Financial Relief Program" which I was told there is small possibility for reinstatement. However, both cards show "Cancelled" in our online AMEX profile.

Re: Amex Apollo Reinstatement process

MGM25 — Fri, 26 May 2023 16:13:58 GMT

I contacted AMEX Customer Care and they told me they didn't recognize the email address settlements@amexcardspayment.com and I should the email to AMEX to investigate if its fishing to spoof.response@aexp.com

I will let you know what I find out soon.

@Djsaini wrote:
I got the same exact call and the same stuff was offered to me but it sounded fishy because they were not calling me from an 800 number and they only wanted wire to be sent to them directly .I went the safer route , spoke to Amex collection agency +18662054559 which is recongnized by Amex customer care, they are not giving me any discounted payment but did offer me a payment plan and I am enrolled for a reinstatement.

Trust me I tried to find out about this settlement department and no one could verify the legitimacy of them so I didn't want to take a chance.
thanks I hope that helps

Re: Amex Apollo Reinstatement process

razewick — Thu, 18 Apr 2024 22:50:03 GMT

Hey cardslayer,

Thanks for all the great information.

I am going through this process currently with a canceled Platinum Amex due to charge-off and it has gone EXACTLY as you mentioned.

I wanted to clear my debt with Amex so called the debt collector, Radius Global Solutions and was surprised when they offered me a pathway to regain cardmembership with the same Platinum Amex.

I paid the balance 13 days ago, then I got the call today where they confirmed identification and income etc. They told me it was approved and I would see the card within 7-10 days! So pumped! I was doubtful it would happen until the bitter end!

I also have been given the $4700 hard limit, I wanted to check-in with you to see if that limit has now been lifted since its more than 12 months later? Is it back to NPSL? Any updates?

Cheers