topic Re: Question regarding Time Warner Cable and CMI-- CA in Rebuilding Your Credit

Question regarding Time Warner Cable and CMI-- CA

Anonymous — Tue, 29 Sep 2009 16:47:03 GMT

Hi all,

My husband and I had Time Warner Cable and we had a zero balance when we cancelled our account in 2006. I returned all equipment in person to the local office and have the receipt showing our equipment was returned. Several months later (midway into 2007) we receieved a letter from CMI stating that we owe Time Warner $334.97 due to non return of equipment.

I refuse to pay this since we did return the equipment- all of it. As I'm looking through some of our paperwork from all of this, I realize in October 2006 we had upgraded our receiver to a better one, returned the old one, got the new one- receipt shows serial#s for the old and new and is signed off from the gal who handled it at the local office.

What I noticed on the 2nd receipt (the receipt for when I returned all equipment and cancelled account in Dec '06) is that the gal at the office wrote a couple of the letters/numbers in the serial# for the upgraded receiver we got back in October wrong.... so from Time Warners standpoint it looks like we still have a reciever out there due to the mistake of the gal at the local office.

I have tried contacting one of the big whigs within CMI via an email I found on this site from someone who had good results but to no avail. Does anyone have any idea what I should do?? I dont want to pay for something I returned yet this is holding us up from a mortgage loan. If it came down to it, I would probably pay for half- for a PFD just so our mortgage hopes arent down the toliet... but, I'd prefer getting rid of THEIR error.

Any advice would greatly be appreciated. Thank you!

Re: Question regarding Time Warner Cable and CMI-- CA

Anonymous — Thu, 01 Oct 2009 04:12:23 GMT

bump.... anyone? please??

Re: Question regarding Time Warner Cable and CMI-- CA

aquatic1 — Thu, 01 Oct 2009 13:40:13 GMT

Have you tried contacting Time Warner? I would suggest going directly to a office so they can see the informtion that you have. Sometimes talking on the phone does no good and being in person may shorten the time for the correction to be fixed. Hopefully they will accept their error and pull the account back.

Good luck on this.

Re: Question regarding Time Warner Cable and CMI-- CA

Anonymous — Thu, 01 Oct 2009 16:21:45 GMT

Hi,

Yes, we've tried several times contacting Time Warner and they say that because its from 2006 and in collections that there is nothing they can do. So, when I try contacting CMI, the CA they dont listen either. I've emailed and faxed copies of the paperwork to no avail. It's very frusterating.

Thank you for your response.

Re: Question regarding Time Warner Cable and CMI-- CA

Anonymous — Fri, 02 Oct 2009 13:56:40 GMT

My suggestion would be to contact a consumer attorney to file suite against both TimeWarner and the Collection Agency. With evidence, you should be able to find an attorney who will extract your attorney's fees form the defendants. I don't know what your timeline is, but, armed with evidence, you can probably get this resolved out of court.

Re: Question regarding Time Warner Cable and CMI-- CA

IOBA — Fri, 02 Oct 2009 14:48:39 GMT

Another suggestion would be to contact the BBB and file a compliant.

Ask that BBB help you resolve the incorrect serial number that was written on the receipt.

A friend of mine had a similar problem. All equipment returned. Cable company billed them for a box. Refused to budge on the issue. So they demanded back the box that they had returned -- the one listed on the receipt. The cable company was unable to comply, but ironically, found a record/or found the box, that was "not returned". The issue was resolved. They had to go down in person to take care of the issue. They were prepared to go to the BBB and file a compliant.

Re: Question regarding Time Warner Cable and CMI-- CA

Anonymous — Tue, 06 Oct 2009 05:59:01 GMT

Thank you for the advise. I actually have already contacted BBB but they were not much help.

After a fax, they finally responded to me via a letter mailed to us today. It was pretty generic but stated that they had contacted Time Warner and Time Warner claims it is for a past due bill and not equipment-- yet the CMI collection notices we receive states specifically for equipment. Now, I know there is NO WAY we had an outstanding bill for any amount of money from them.... let alone one for $334!

What should my next course of action be? Should I contact CMI again or try Time Warner and demand a complete billing breakdown from the start of service to the end of service and see if things match up with my records? Or should I send them copies of all my records (statements, payments/reciepts) ??

Re: Question regarding Time Warner Cable and CMI-- CA

RobertEG — Tue, 06 Oct 2009 06:27:09 GMT

I agree with LilMirth. You have evidence that they are not listening to. That is why we have courts.

Dont pay it. That wont help your credit score.

Either file action yourself in small claims court, or get an attorney who will recover fees from the defendant. BBB may or may not write some letters, but they wont force anything immediate or legal.

Time for immediate legal action on your initiative.

Re: Question regarding Time Warner Cable and CMI-- CA

IOBA — Wed, 07 Oct 2009 03:21:23 GMT

Did you DV CMI?

Re: Question regarding Time Warner Cable and CMI-- CA

Anonymous — Wed, 07 Oct 2009 05:12:56 GMT

No, I didnt DV at all. Should that have been my initial step? I didnt do that in the first place because of CMI stating it was for equipment- which I had proof it was returned. Now, since I've given them the proof they're saying its for service. Can I DV them for that?

Grr, I checked an updated TU credit report only to find out that CMI updated it to 9/2009 and it has a remark now that says: Account information disputed by consumer.

This makes me so MAD! I am sure that dispute remark and updated date will hit his score some, am I correct? This is so disheartening. All I want for us is to own our own home instead of renting. I want my dog back with us. Grrr.

Message Edited by blakkrayn on 10-06-2009 10:12 PM