topic A letter to Wells Fargo's Social Team- in SmorgasBoard

A letter to Wells Fargo's Social Team-

p- — Fri, 10 Aug 2012 22:02:11 GMT

No response as of yet.

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Hi Guys! I'd just like to thank you;

You have finally given me the motivation I need to migrate all of my bill pay, transfers, savings, and checking over to USAA.

Your very pleasant customer service rep explained to me today why I keep getting an 8 dollar service fee. Turns out my Custom Management Checking is not free, despite being tied to a WF mortgage. After three months of waiving the "accidental" fee, this is the first rep to tell me that I have to have an automatic payment of the mortgage. Not going to happen. What if I was late depositing my check?

After reviewing all the weird things I have to do in order to not get a fee, I have concluded that it is less work to just move all of my accounts over to my other bank. So I now get mobile deposit, free checking, free bill pay, free savings (without a bunch of weird auto transfers) and free use at any ATM.

The truth is, I've been putting this off for a long time. I have been happy with Wells Fargo. You've always been fair, and accommodating. Your staff is helpful and pleasant. I do like your products and services, but I am just not willing to go through all the hassle to avoid 8 bucks. And I'm not willing to pay for checking when I can get it free somewhere else.

I've closed half of my 6 accounts, and will close the remaining as soon as all items have cleared.

I'm not asking for a response or anything, I just want you to know you are driving away customers.

Best of luck with the new business model! Thanks for all the good times.

Re: A letter to Wells Fargo's Social Team-

Booner72 — Sat, 11 Aug 2012 03:55:53 GMT

Love it. I think you will hear back. They will try to offer you something....especially because you didn't ask for anything.

Nice to see you!

Re: A letter to Wells Fargo's Social Team-

Anonymous — Sat, 11 Aug 2012 04:04:48 GMT

USAA also lets customers deposit from their cell phones!

Re: A letter to Wells Fargo's Social Team-

Anonymous — Sat, 11 Aug 2012 09:11:21 GMT

@Anonymous wrote:
USAA also lets customers deposit from their cell phones!

smartphones only, correct ?

Re: A letter to Wells Fargo's Social Team-

p- — Sat, 11 Aug 2012 18:24:17 GMT

@Anonymous wrote:
@Anonymous wrote:
USAA also lets customers deposit from their cell phones!

smartphones only, correct ?

As opposed to what, dumbphones? Lol...

But seriously, you can also use a scanner attached to a PC. There are two apps, deposit@mobile and deposit@home. I've used Deposit@home and it worked great. They do require that you already have credit with them; either a card or a car loan.

You can also deposit at virtual branches in UPS stores.

Re: A letter to Wells Fargo's Social Team-

p- — Sat, 11 Aug 2012 18:44:13 GMT

I'll let y'all know how it works using USAA. Wifey is still a little nervous about a 100% virtual bank. I may have to let her use the credit union.

Re: A letter to Wells Fargo's Social Team-

p- — Sat, 11 Aug 2012 18:44:53 GMT

@Booner72 wrote:
Love it. I think you will hear back. They will try to offer you something....especially because you didn't ask for anything.

Nice to see you!

you too...

That's what I would have thought, but no response. Hmm.

Re: A letter to Wells Fargo's Social Team-

gettnthere — Sun, 12 Aug 2012 17:14:41 GMT

@p- wrote:
@Anonymous wrote:
@Anonymous wrote:
USAA also lets customers deposit from their cell phones!

smartphones only, correct ?

As opposed to what, dumbphones? Lol...

But seriously, you can also use a scanner attached to a PC. There are two apps, deposit@mobile and deposit@home. I've used Deposit@home and it worked great. They do require that you already have credit with them; either a card or a car loan.

You can also deposit at virtual branches in UPS stores.

hahahahahahahaha HILARIOUS!!!!! gotta love it

Re: A letter to Wells Fargo's Social Team-

p- — Tue, 14 Aug 2012 22:06:48 GMT

@p- wrote:
@Booner72 wrote:
Love it. I think you will hear back. They will try to offer you something....especially because you didn't ask for anything.

Nice to see you!
you too...

That's what I would have thought, but no response. Hmm.

No response from the social team... but being a little OCD and persistent has its benefits. Two more phone calls later a supervisor approved reimbursing the fee.

Oddly enough, they claim to not have a free account for me. My employer does not to Direct Deposit, and I don't like leaving large amounts in an account tied to a debit card, so I won't qualify for the fee exemption based on minimum balance. The only other way is to make my mortgage an automatic draft. Yeah, no possible way that could go south.

I'm just amazed... After almost 15 years as a good customer I no longer fit their business model. Just when they were rolling our mobile deposits, too.

I guess I'm just not the target customer for them anymore.

Oh, well.

Re: A letter to Wells Fargo's Social Team-

Booner72 — Sat, 18 Aug 2012 01:22:32 GMT

I do my mortgage auto-draft through WF and it's been a year and no problems. In fact, I'm quite impressed with the mortgage department over there at WF, even though I would never open an account willingly with them. I'm a credit union gal.

Re: A letter to Wells Fargo's Social Team-

p- — Mon, 20 Aug 2012 22:46:05 GMT

@Booner72 wrote:
I do my mortgage auto-draft through WF and it's been a year and no problems. In fact, I'm quite impressed with the mortgage department over there at WF, even though I would never open an account willingly with them. I'm a credit union gal.

I'm a little too OCD for Automatic drafts, especially for an amount that large in an account with no direct deposit. They offer a ten day grace period, but the reality is I normally pay a few days early. It's just nice to know that if I'm on vacation and get my check late, or don't make it to the bank, the bill goes out when I want it to.

I did allow an auto-draft with my USAA car payment, but that's only 400 bucks, and I got a .25 rate discount for doing it... and I can end it at any time.

Re: A letter to Wells Fargo's Social Team-

p- — Wed, 22 Aug 2012 23:23:53 GMT

UPDATE---------

I have now closed 4 of my five accounts with Wells Fargo, and with each message I sent, I told them to contact me if they wanted to know why I was closing them. No response. I'll close the last one when wifey's direct deposit finishes moving over to USAA.

USAA seems to be working out well, but a word of warning; they put a 5 bd hold on my paycheck the first time I used Deposit@Mobile. I called, and they said they do that with everyone at first, and after a while they stop holding at all.

That would have been nice to know. Luckily I had money in savings, so I cleared my own check and reversed the transfer when my check cleared.

One nice thing about USAA billpay; they don't take the money out of your account until the billpay actually clears. I have checks I sent a week ago that are still not cleared from my account. Almost like I used a real check. Nifty.

And thier mobile app has a deal where you can add transactions, like a check you write and have it immediately show on your available balance. That's a nice way to run an electronig check register.

All-in-all, as annoyed as I was about the delay in clearing my check, everything else has been nice.

Re: A letter to Wells Fargo's Social Team-

Anonymous — Tue, 08 Jan 2013 07:37:12 GMT

Sorry to hear about your experience at WF.

I am a banker, we actually do have 2 accounts that would be free.

A preferred checking account is free as long as you have a linked mortgage.. No auto pay necessary.

PMA premier checking package for 50k in credit balances (only 10% of mortgage balances)

Every bank has their own strengths and perks

Hope all is well with USAA

Re: A letter to Wells Fargo's Social Team-

p- — Tue, 08 Jan 2013 16:16:25 GMT

@Anonymous wrote:
Sorry to hear about your experience at WF.

I am a banker, we actually do have 2 accounts that would be free.

A preferred checking account is free as long as you have a linked mortgage.. No auto pay necessary.

PMA premier checking package for 50k in credit balances (only 10% of mortgage balances)

Every bank has their own strengths and perks

Hope all is well with USAA

Thanks for responding. Would you believe that you are the only person from Wells Fargo to weigh in? When I called customer service after the account terms changed, they told me that my custom management account was free with a linked mortgage. But I incurred a fee anyway. I called, and was told it was an error and the fee was waived. A month later, I was charged again. This time the rep told me that the linked account had to auto-pay in order to waive the fee.

I spent considerable time with them trying to figure out an acount type that would not have a fee, and was told that it wasn't possible. I even talked with a supervisor. Is the preferred checking a new product, or did the customer service team just miss the boat?

Regarding USAA; I've been happy with them so far. I still use Wells Fargo ATM's for cash withdrawal, as USAA reimburses my fees. I love the mobile app; I used to run to the bank at the end of the day on payday to try to get my check to post before the weekend. Now, I deposit it mobile and it clears instantly.

I'm sure there are benefits in having a physical location that you can walk in to. I am still a member of a local credit union, and can walk in there, but honestly never have. This virtual banking thing is working out great so far.

Re: A letter to Wells Fargo's Social Team-

demi — Wed, 09 Jan 2013 00:43:09 GMT

I have mortgage, visa, savings and checking thru Well Fargo, no banking charges, have the PMA account. I do have direct deposit, but I have not been using the auto mortgage. I know a lot of people don't like Wells, but I have never had a problem with them...have had my checking account with them since first year in college, 30 years ago. I am no angel when it comes to finances...was a lot worse in the college days, am I can't say they have never done an overdraft fee, etc...but never has it been other than my stupidity.

Re: A letter to Wells Fargo's Social Team-

p- — Wed, 09 Jan 2013 16:45:36 GMT

@demi wrote:
I have mortgage, visa, savings and checking thru Well Fargo, no banking charges, have the PMA account. I do have direct deposit, but I have not been using the auto mortgage. I know a lot of people don't like Wells, but I have never had a problem with them...have had my checking account with them since first year in college, 30 years ago. I am no angel when it comes to finances...was a lot worse in the college days, am I can't say they have never done an overdraft fee, etc...but never has it been other than my stupidity.

Yup, I was always happy with them too. I think the last overdraft fee I paid was somwhere around 2002; they've never done me wrong, except when they went all funny about upgrading a secured card to a regular card... But I hear that policy has changed.

Unfortunately, my employer does not offer direct deposit, and I couldn't justify paying the fees when I had another option.

Re: A letter to Wells Fargo's Social Team-

E150GT — Mon, 14 Jan 2013 04:47:16 GMT

I have preffered checking that is free because it is tied to a mortgage. I do have auto deductions but I just decided to do that and I never got a charge before I did it. Having said that, my wells fargo checking is just a method of paying said mortgage and all of my banking is done at USAA. They are by far superior. DId you know wells fargo was going to charge me $3 to send my money to USAA via their online banking? I went to USAA's sight and did it there for free,

Re: A letter to Wells Fargo's Social Team-

p- — Wed, 16 Jan 2013 18:58:54 GMT

@E150GT wrote:
I have preffered checking that is free because it is tied to a mortgage. I do have auto deductions but I just decided to do that and I never got a charge before I did it. Having said that, my wells fargo checking is just a method of paying said mortgage and all of my banking is done at USAA. They are by far superior. DId you know wells fargo was going to charge me $3 to send my money to USAA via their online banking? I went to USAA's sight and did it there for free,

Nifty. I've been very happy with USAA's banking products. I even pay my Wells Fargo mortgage with my USAA billpay. It posts in one busienss day.