topic Re: Amex Platinum Members Rejoice!!! in SmorgasBoard

Amex Platinum Members Rejoice!!!

Jaylima91 — Wed, 29 Mar 2017 18:12:41 GMT

Hello all,

Just some further insight on the changes coming to Platinum cardholders tomorrow. I spoke to a CSR and I was told that you will not have to call in to request the metal version of this card, this can all be done seamlessly online (Not sure how seamless it will be knowing Amex). I assume that it will be available in the 'Profile' section of the web page. For those anticpating the change, this should be some good news. For those not so fond of the change, well, yeah....

If anybody as additional insight, spill those beans!

Re: Amex Platinum Members Rejoice!!!

Anonymous — Wed, 29 Mar 2017 18:27:20 GMT

Online chat is hit or miss. I'll be phoning it in.

Re: Amex Platinum Members Rejoice!!!

resilient — Wed, 29 Mar 2017 18:32:14 GMT

I, too, called a few weeks ago to inquire about doing it online vs over the phone. The rep told me that I can request a new metal card on the phone only, but there will be the interactive voice system that'll let me complete it. Yesterday, I called and asked the same, and was told I can order it on the phone with a rep, on the phone with the voice prompts, and online. Also said we can start ordering them at 12 midnight, mountain daylight time, on the 30th. Funny thing is they have not changed the wording in the "new changes" section on the American Express landing page; it still says to call the number to request the card. So, I'm going to call and request. All the online options give me next day delivery and Saturday delivery as well. I also see that the new card design is already there when I sign on.

Re: Amex Platinum Members Rejoice!!!

Jaylima91 — Wed, 29 Mar 2017 18:38:09 GMT

@Anonymous wrote:
Online chat is hit or miss. I'll be phoning it in.

I agree BUT from my understanding, what she meant was that we can log in and request it through our profile setting/ Request Card Replacement feature. She stated that it would have a 'request metal version' option. Whether or not that's the case, we'll find out tomorrow.

Re: Amex Platinum Members Rejoice!!!

Anonymous — Wed, 29 Mar 2017 19:28:12 GMT

I see. Good to know .

Re: Amex Platinum Members Rejoice!!!

resilient — Thu, 30 Mar 2017 00:27:52 GMT

@Jaylima91 wrote:
@Anonymous wrote:
Online chat is hit or miss. I'll be phoning it in.
I agree BUT from my understanding, what she meant was that we can log in and request it through our profile setting/ Request Card Replacement feature. She stated that it would have a 'request metal version' option. Whether or not that's the case, we'll find out tomorrow.

I was told that as well, but I'm going to call in at 3 EDT since I'll be up anyway, and I'll look online to see if the option is there.

Re: Amex Platinum Members Rejoice!!!

Discover2016 — Thu, 30 Mar 2017 01:39:39 GMT

@resilient wrote:
@Jaylima91 wrote:
@Anonymous wrote:
Online chat is hit or miss. I'll be phoning it in.
I agree BUT from my understanding, what she meant was that we can log in and request it through our profile setting/ Request Card Replacement feature. She stated that it would have a 'request metal version' option. Whether or not that's the case, we'll find out tomorrow.
I was told that as well, but I'm going to call in at 3 EDT since I'll be up anyway, and I'll look online to see if the option is there.

Same here, I will be up so I will check online.

Re: Amex Platinum Members Rejoice!!!

Anonymous — Thu, 30 Mar 2017 03:51:58 GMT

@Jaylima91 wrote:
@Anonymous wrote:
Online chat is hit or miss. I'll be phoning it in.
I agree BUT from my understanding, what she meant was that we can log in and request it through our profile setting/ Request Card Replacement feature. She stated that it would have a 'request metal version' option. Whether or not that's the case, we'll find out tomorrow.

This is interesting. I can't wait for the metal card! I guess I'll check online first to see if that metal option is true, if not ill phone in!

Re: Amex Platinum Members Rejoice!!!

Anonymous — Thu, 30 Mar 2017 04:15:28 GMT

I just ordered a metal replacement over the phone. First thing the CSR said was "are you calling to get a metal card?" I did have to wait about 10 minutes due to high call volume. She said it is being sent via regular mail and I should have it by April 4th.

Re: Amex Platinum Members Rejoice!!!

Anonymous — Thu, 30 Mar 2017 04:32:25 GMT

@Anonymous wrote:
I just ordered a metal replacement over the phone. First thing the CSR said was "are you calling to get a metal card?" I did have to wait about 10 minutes due to high call volume. She said it is being sent via regular mail and I should have it by April 4th.

Sweet! It's midnight the 30th on the east coasst right now, but I was getting a little paranoid that if i call too soon that theyll still send me the plastic card cause it isnt even the 30th on the west coast yet. But thank you....cause that sums it up that we can order it right now.

Re: Amex Platinum Members Rejoice!!!

Anonymous — Thu, 30 Mar 2017 06:24:49 GMT

No option to order online. Been waiting for 20 minutes on chat.

Re: Amex Platinum Members Rejoice!!!

Anonymous — Thu, 30 Mar 2017 06:37:49 GMT

Just called to get mine. They're working on getting it overnighted to me but no promises. Card number will remain the same. No hold as of now at least!

Re: Amex Platinum Members Rejoice!!!

Anonymous — Thu, 30 Mar 2017 06:41:10 GMT

Ordered online, go to account services, replament card and select the "METAL CARD/Damaged card" . it gives you the option for free NEXT DAY delivery. I think i have an expected delivery date of 3/31.

Re: Amex Platinum Members Rejoice!!!

Anonymous — Thu, 30 Mar 2017 06:49:41 GMT

Did mine over chat. Was slow due to high volume.

Re: Amex Platinum Members Rejoice!!!

Anonymous — Thu, 30 Mar 2017 06:55:56 GMT

I finally got through on chat and ordered my and my authorized users metal cards. I received an email with an expected delivery date of 3/31.

Re: Amex Platinum Members Rejoice!!!

Anonymous — Thu, 30 Mar 2017 06:57:06 GMT

FYI the uber credits are already showing up in the app.

Re: Amex Platinum Members Rejoice!!!

resilient — Thu, 30 Mar 2017 07:20:30 GMT

Called at 3 am eastern, systems are updating, call back at 9 am eastern! I went online to make sure the card changes were first on AmEx.com, hen ordered a replacement online. Didn't have the option for metal, but hopefully they know. Ugh.

Re: Amex Platinum Members Rejoice!!!

resilient — Thu, 30 Mar 2017 07:24:24 GMT

@Anonymous wrote:
Did mine over chat. Was slow due to high volume.

I hope they don't look at your request date and send you a plastic card! 😳

Re: Amex Platinum Members Rejoice!!!

Anonymous — Thu, 30 Mar 2017 07:46:25 GMT

I saw that. I'd be really mad if it did. I did specifically told the CSR I wanted the metal card. But I will go online again and make sure. Hahaha.

Re: Amex Platinum Members Rejoice!!!

Anonymous — Thu, 30 Mar 2017 11:03:37 GMT

@Anonymous wrote:
I saw that. I'd be really mad if it did. I did specifically told the CSR I wanted the metal card. But I will go online again and make sure. Hahaha.

You're good. I got the request date 3/29 too on mine. But I did it online and the option literally said " request metal card" lol. Also all the benefits like the uber credit started already before I even requested it. We're good it's going to be the metal card!