topic Re: DirectLoans/MyEdAccount - no auto-debit?!? in Student Loans

DirectLoans/MyEdAccount - no auto-debit?!?

Anonymous — Sun, 23 Oct 2011 01:12:43 GMT

The monthly bill for my student loan (and my wife's loan) is debited automatically from our checking account--or at least, it has been. I know that DirectLoans recently transitioned to a new Web site, but I was not aware that their payment system had changed.

However, our loan was due on the 21st--and as of now, there has been no debit. And when I log in, I see the payment showing as late!

Was I supposed to re-register my automatic debits? I don't recall receiving any notification to the effect...

Has anyone else had trouble with their monthly automatic payment?

I tried calling CS, but of course, they aren't open on the weekend. So now I'm not sure what to do...should I issue a payment immediately (and run the risk of paying twice for October), or should I wait until Monday?

If the payment is a few days late, do I run the risk of a negative on my CR? I've worked really hard to maintain sterling credit, and I would be very upset if a Web site transition tarnished my report...

Re: DirectLoans/MyEdAccount - no auto-debit?!?

lithium78 — Mon, 24 Oct 2011 22:14:37 GMT

I had the same thing happen to me earlier in the month. They were late four days, but they eventually took the payment.

Re: DirectLoans/MyEdAccount - no auto-debit?!?

Anonymous — Tue, 25 Oct 2011 00:06:55 GMT

That's what ended up happening...they took the payment, albeit four days late. I guess they're just backlogged right now.

***Phew***

Re: DirectLoans/MyEdAccount - no auto-debit?!?

Anonymous — Tue, 01 Nov 2011 23:52:51 GMT

My auto debit hasn't posted on my checking account and I haven't been able to get onto myedaccount. When I called and actually got someone, they knew nothing about why I wasn't on auto payments anymore and didn't have any suggestions on what to do except to check back in 2 weeks. I better not be charged with late payment.