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I applied for a DCU refinance of my vehicle. I got a message saying the loan was approved but I have not been contacted since turning in all the requested documents. Are they slow at getting back to you? Normally I deal woth NFCU and they are quick!
Thanks
DCU is slow within the best of times. COVID slowed them even more. You can leave number for callback. Good luck!
Thanks, it seems they are very slow.
DCU is slow but pretty good.
I did beat their best rate at my local credit union in NJ by 1/2 percent.
Local credit union was super responsive.
I was able to call a loan agent directly who (gasp) answered the phone and approved me right away.
Don't get me wrong I love DCU but not always the best.
True story just bought a new Lexus.
Had approval from DCU that was about a month old but still valid.
Put downpayment on car 2 Saturdays ago.
Came how and uploaded the paperwork and got a call back from DCU within 90 minutes.
Tracking # on check within another hour.
Check received tuesday 3:30 PM
However Monday I called my local NJ Credit Union, got approval and picked up check from a local branch Tuesday morning at 10:00 AM for 1/2 percent less than the DCU loan. I was best rate at DCU so it wasn''t a score difference.
I voided the check from DCU and sent it back and they cancelled the loan.
I have a savings acct with them and got an email about a pre approval for a car loan refinance. I went through the pre approval link and it said I was approved, but I didn't get any confirmation email right away or anything. It took them a few hours to send me a link with a document to fill out. I submitted that, and then got an email saying to call to finalize it. I called yesterday and the wait time was over an hour, but they do have the "we'll call you back when it's your turn" feature. I missed the call back from them though so I called again today and the wait time was only 10-15 minutes. Once I was speaking to a live person, they finalized and approved my loan within minutes.
So I'd say you definitely need to contact them, rather than wait for them to contact you.
Thanks all, I waas able to get through to them and get the loan processed.