The goodwill would still need to go to the original lender. What will likely happen is the original account will report closed and sold/transferred on her credit report and the new account will appear along with it. I am not familiar with either of these lenders nor have I seen them discussed on the forums. Is it possible that they were bought out? I know mortgage loans are sold and transferred but I think this is the first time I have heard of this on an auto loan without one firm buying out the portfolio of another.