First and foremost, I am thankful that I found this forum. It lets me know that I am not alone in this mess with Wells Fargo. I attempted to call the CPI hotline yesterday to inquire about the status of my refund and to find out the exact refund amount. Of course, I received a run around and was transferred to different departments to verify who I was insured with during specific time frames. It has been well over 6-7 years and I do not quite remember who I was insured with. I gave the representative two possibilities of my insurance companies but according to the representative they were unable to verify that to be true and in that case she deemed my loan to be ineligible for a CPI refund! I then began to ask about the settlement and how it stated that those that were repossessed would be compensated $4000 and refund of reposession cost. The representative sounded like she was in high school and rudely was talking with candy in her mouth said it wasn't her department and then transferred me over to the president's office. The president's office acted like they didn't know anything about everything I was saying either and stated that he would have to put a new claim in and an analyst would have to call me back after they looked into it. My car was repossessed in 2016, I was so embarassed when this happened. I could not afford to get my car out from the repo lot until another month later. And I was only able to get my car out after I started a GoFundMe page. I felt like I hit an all time low in my life. All I wanted to do was get my car out just so I can make it to and from work and make it to and from work. While my car sat in the repo lot, I found that they stolen things from my glove compartment and I feel like they also replaced my engine. I could barely drive it off the lot with a whole trail of black smoke coming out of my Mitsubishi Outlander Sport that was only 3 years old at the time with 36,000miles. I maintained my car, kept up with all of my oil changes so there should be no reason why that was happening to me. I attempted to have mitsubishi replace my engine under my warranty but they said with all of the sludge it really looks like I did not maintain my car. I presented them with all of my oil change receipts and they still refused to replace my engine. How could I prove something shady happened to my car on the repo lot all thanks to Wells Fargo ingenius CPI policy? My only options at the time were to buy a new engine for $10,000 or carry negative $6000 equity into a new car loan. I didn't have $10,000 to my name, let alone $100. My credit was shot so you can tell my options were slim to none. Then as stress was building I found out I was pregnant. By the grace of God I found a car dealership that was willing to buy what was left of my car for $6000 so that cleared out my Wells Fargo debt. How is Wells Fargo "distributing" 385 million? Unless you're one of the lucky ones that live in the 5 states, they're really not, especially if you cannot prove who your insurance provider was during the time the CPI policy was placed onto your account. One of the CPI representatives even told me "we haven't processed anything for you because you never verified your insurance." The settlement notifcation made it sound so easy, that they have record of everything and those affected would not have to do anything and don't even have to call but wait for a check to be issued. That's exactly what Wells Fargo wants, for you not to call and do any formal verifications, if no one claims the money and does proper insurance verification then it's going to go right back into their pockets. I'll keep you guys posted if the president's office ever calls me back. In the meantime, I suggest everyone call. Just wished we knew who Charlie spoke to.
