This is unacceptable, in 2011 I financed a vehicle through Wells Fargo Dealerships while on active duty as a Infantryman in the US Army. I was based in Georgia and beginning predeployment training for Afghanistan. Fast forward a year when I got back, my financial situation wasn't what I expected (not alot of shopping opertunities in khandahar) and I was getting calls about not paying my car payments. My bank a military credit union went back (as far as they had records) showing that I did make the payments. All the while I incorrectly assumed my wife and her family spent the missing money, we almost divorced. These calls about non payment kept happening at least twice a month and it was left up to me to prove I did pay. (continuing for years until my car was repossessed) The financial genius I was I decided to open an account with Wells Fargo so as the payments wouldn't keep getting lost in transfers. Wrong move!! Not only did the calls keep coming in, but the records of the payments were gone too. The whole time I was in service my state of legal residence was Michigan. (one of the 5 states being treated differently in this case) That said, on Jan. 8 2020 I called the Wells Fargo number that was on the paper I received and made sure to notify the company about my residence at the time. This dragged on until March, leading me to talk to the office of the president, which informed me that because at the time of purchase I did not tell Wells Fargo my legal state of residence and my claim is denied. I'm still waiting to see if my taxes filed with Michigan that year are acceptable as proof. The office of the president told me I would get a call back in 2 to 3 business days.(its been almost 2 weeks) I contacted the attorneys for the plantiffs in this case concerning this mess, no call back so far. Every step of the way I get the ol' thank you for your service lipservice, but after 8 years serving in a time of war, I've spent 7 under the poverty line with ruined credit (repossession). If I get anything out of this I'm using it to leave the country, somewhere my kids won't be 2nd to corporations. I'm sorry this post isn't helpful, selfishly helpful to me in the form of venting though. Good luck out there, I hope you have better luck.
