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HP or SP ? This will be done on desktop because I do not see any CLI options on phone app which is so annoying lol Thanks in advance.
I've had four increases, each six months apart, SP each time, only on the desktop website. There is no CLI option on the app. I keep my reports frozen, so no chance of an HP. Good luck!
BoA CLI requests have been SP-only for about 4.5 years, usually from Transunion.
If you see the "request a credit limit increase" hyperlink when logged in you can follow that to request a CLI or you can always call in and tell the CSR that you want to request a CLI.