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Cap1 1800 Application Says Pending Then Approved?

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Anonymous
Not applicable

Cap1 1800 Application Says Pending Then Approved?

I applied last friday 11/16/2018 for a OS1 and got the 7-10 day message, I recieved an email the next day asking for income verification and sent in all the information.I called the application status line and it said pending review. The first time I called I didn't quite catch what the automated message said and pressed 3 for it to repeat the message.  It then stated " I was approved". I called back again and went through the same process with the same outcome. I spoke with an agent and they said my application was still under review. Maybe it was just a glitch, or maybe something else. Anyone else have any insight on what's going on?

Thanks again

Message 1 of 8
7 REPLIES 7
RonM21
Valued Contributor

Re: Cap1 1800 Application Says Pending Then Approved?

Welcome LightArrow! That's interesting. I haven't experienced anything like this before, but if you called and spoke with an agent, I would tend to go with what they said. Now, there are usually backdoor numbers you can try and call to get to the Credit/Underwriting Department to maybe get more info or speed things up.  They still may not have an answer, but sometimes they can figure it out for you then.

 

https://ficoforums.myfico.com/t5/Credit-Card-Applications/Backdoor-Numbers/td-p/408066



Total CL: $321.7kUTL: 2%AAoA: 7.0yrsBaddies: 0Other: Lease, Loan, *No Mortgage, All Inq's from Jun '20 Car Shopping

BoA-55k | NFCU-45k | AMEX-42k | DISC-40.6k | PENFED-38.4k | LOWES-35k | ALLIANT-25k | CITI-15.7k | BARCLAYS-15k | CHASE-10k

Message 2 of 8
Anonymous
Not applicable

Re: Cap1 1800 Application Says Pending Then Approved?

Which one would be the under writting department?

Message 3 of 8
RonM21
Valued Contributor

Re: Cap1 1800 Application Says Pending Then Approved?


@Anonymous wrote:

Which one would be the under writting department?


Good question.  I am not certain of the answer, but based on the list of numbers provided for Cap1, I would say it could be any one of these:

 

Cap1: 800-903-9177 (Application Service Group department)

Cap1: 800-955-7070 (App Status) Select App for New then Option 2 to check App status - 
Cap1: 800-889-9939 or 800-625-7866.(Account Specialist)

 

I apologize if none of these are the answer.   Just trying to point you in the right direction. If not, I hope one of our good friends here who have Cap1 can give you more info.  



Total CL: $321.7kUTL: 2%AAoA: 7.0yrsBaddies: 0Other: Lease, Loan, *No Mortgage, All Inq's from Jun '20 Car Shopping

BoA-55k | NFCU-45k | AMEX-42k | DISC-40.6k | PENFED-38.4k | LOWES-35k | ALLIANT-25k | CITI-15.7k | BARCLAYS-15k | CHASE-10k

Message 4 of 8
Anonymous
Not applicable

Re: Cap1 1800 Application Says Pending Then Approved?

I called a the numbers but to no avail. Guess I will just have to wait it out.

Message 5 of 8
RonM21
Valued Contributor

Re: Cap1 1800 Application Says Pending Then Approved?


@Anonymous wrote:

I called a the numbers but to no avail. Guess I will just have to wait it out.

 

Okay.  Sorry I couldn't help you and best of luck with the app.  Keep an eye on this thread though, as someone else may stop by that has more info than I do that they can provide for you.  




Total CL: $321.7kUTL: 2%AAoA: 7.0yrsBaddies: 0Other: Lease, Loan, *No Mortgage, All Inq's from Jun '20 Car Shopping

BoA-55k | NFCU-45k | AMEX-42k | DISC-40.6k | PENFED-38.4k | LOWES-35k | ALLIANT-25k | CITI-15.7k | BARCLAYS-15k | CHASE-10k

Message 6 of 8
ThisMightWork41c3
New Contributor

Re: Cap1 1800 Application Says Pending Then Approved?


@Anonymous wrote:

I applied last friday 11/16/2018 for a OS1 and got the 7-10 day message, I recieved an email the next day asking for income verification and sent in all the information.I called the application status line and it said pending review. The first time I called I didn't quite catch what the automated message said and pressed 3 for it to repeat the message.  It then stated " I was approved". I called back again and went through the same process with the same outcome. I spoke with an agent and they said my application was still under review. Maybe it was just a glitch, or maybe something else. Anyone else have any insight on what's going on?

Thanks again


 Same thing happened to me. I recently applied for the capital one Venture card roughly 5+ days ago, and just today I had to send them a copy of my ID. I replicated your experience this evening, calling the phone number ending in 7070 and listened to the message (robo man)tell me that the application was still in review. I then selected the option  to have them repeat the information and robo man stated that I was approved. 

 

Interesting glitch.


In the garden till May 6, 2022 07:38:06 GMT

Message 7 of 8
Anonymous
Not applicable

Re: Cap1 1800 Application Says Pending Then Approved?

Going through this now. I thought it was approved. :-/ having them repeat is definitely a glitch.
Message 8 of 8
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