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Capital One Pulling Old Scores for Credit Limit Increase Denials

Remedios
Moderator

Re: Capital One Pulling Old Scores for Credit Limit Increase Denials

Capital one uses score from last account review, those are done every 4 months. 

You can see on your CR when they performed last one.  

 

You shouldn't worry about the last score they pulled, 650 or 850 makes no difference to them, especially if you got one of their lost cause (in terms of growth) starter cards.  

 

 

70% Water, 29% Opinions, 1% Evil
Message 11 of 12
creditbabe
New Visitor

Re: Capital One Pulling Old Scores for Credit Limit Increase Denials

I've been dealing with this for the last six weeks. I keep getting denied a limit increase due to low score, but the score they're pulling is from June (it's now August). I have called customer service twice and they are unbelievebly unhelpful. It's not because they don't care, but they are trained on being vague. When I asked when my next account review is, all they can say is "it's periodical". They just tell me to keep requesting a limit increase from time to time. Meanwhile, I have had a lot of fraudulant activity on my account, so I do not want my credit unfrozen. 

 

Why treat your customers like this?

Message 12 of 12
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