I just went through this same thing apped APR 20 got screen said more info needed to call in i did they asked questions and told me to send in utility bill and DL i faxed mine also but then i read reports of chase saying they cant read Docs they fax machine is from 1972 so i then mailed mine priority mail. and after speaking to verification mine changed to 7-10 message. then on May 4th i called Robot lady it changed to 2 weeks i said they must have processed my Docs. called next day May 5th i heard u are approved yours is a approval also Congrats but i would mail my docs so u make sure they can read them.
Here is the address Chase Bank USA,N.A. P.O. Box 15077 Wilmington DE 19886-5077 there u go
@Anonymous wrote:I just called the automated line again, & now it says I will be notified in writing within 30 days. I think I'm going to stop checking now. LOL
Good luck with your application! I know the feeling, I was waiting to be for approved for my Southwest Plus this weekend. Thought I was going to tear my hair out haha, I think I called the automated line every 3-4hrs or so 
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@Anonymous wrote:
@Anonymous wrote:I just called the automated line again, & now it says I will be notified in writing within 30 days. I think I'm going to stop checking now. LOL
Good luck with your application! I know the feeling, I was waiting to be for approved for my Southwest Plus this weekend. Thought I was going to tear my hair out haha, I think I called the automated line every 3-4hrs or so
Congrats on your approval! Today is Friday, don't know how I will survive the weekend. LOL. I'm tempted to call again.
@Anonymous wrote:
Hello! Yesterday I applied for the Southwest card. The message said they needed more time. (Something like that) it said I would be notified in writing within 30 days. The automated line was telling me the same.(30 days). So, this morning, after reading a few posts, I called the backdoor verification number. The representative asked me several questions. She asked me things like my cousins birth month, asked about my old jobs, old addresses. She asked for more than one and wanted to know how long I lived at each address. She asked for two different phone numbers. Asked if I had more cell numbers. I spent about 15 mins answering questions. She put me on hold, came back, and told me I needed to fax in my drivers license, and a utility bill. I faxed it about 30 mins ago. Called the automated line again, and now it's saying "thank you for applying. Your application is currently being reviewed. You will be notified in writing within 7-10 business days". Do you guys think this is a denial or approval? Thanks in advance for your replies!
I have quite a bit of experience with them and do know this. If you're calling the automated status line they have (3) prompts
[1] "...in writing in 7-10 business days..." --- denial
[2] "...hear from us within 2 weeks..." --- approval (thats the time it takes them to generate and mail you the card)
[3] "...in writing within 30 days..." --- 60 Approved/40 Denied, usually those who need to pass security/identity verification get this.
For the verification, if it was a series of crazy old questions, its identity verification and they're only verifiying that you are the person you claim. once that is 'passed', then your app is sent for a real review leaving you with a 50/50 shot. If your verification had something regarding sending you a text message to you phone while on the call, its still identity verification, but this type is "we want to make sure who we're sending this card to" and tends to lend itself to approved apps. The first type is to "pass" and officially have them submit/review the app; the 2nd is to "pass" and officially approve the actual application. this is common for those those with more than avg apps in the last 6 months (either overall or directly with chase). The SW card takes a bit for approval sometimes (like United) because they wont send you the "You're Approved" notification until SW has created your new membership account so when you get your credit card, you also have all your new member benefits lined up. My United card took 14 days to go from "within 30 days" to "Approved".
Good Luck to you!
