I typed your message into the searchbar and immediately got this post: http://ficoforums.myfico.com/t5/Credit-Card-Applications/Would-I-be-approved-or-denied-for-citi-pref...
Looks like a denial for most but I wouldn't bet on it 100%. Apping on a Friday is tough because you can't call all banks right away for verification or recon. Might have to call Monday, not sure how Citi's hours/days are.
Do you have any derogatories on your report? More than 6 inquiries in the past year on whoever they pulled? Any Citi prequalifications on their page?
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I wouldn't say it's denial as I got the same message.
I called in, they verfied some information and i was approved for 10k.
It wasn't a large CL, but seeing they issued me a AAdvantage card 2 months ago I'll take it for the 0% balance transfer/new purchase rate for 21 months.
I know i few days late since you app'd but I'd call in to check with them. They did tell me on the phone tonight that they have tightened their instant approval and need to verfiy most apps due to fraud.
I don't know how stringent Citi is these days - when I got the CDP over 5 years ago, I got the same e-mail reply. At the time I was too shaky with handling credit, even though I had just bought my first house and I did not call in. I received the card less than 2 weeks later with a small CL. My scores were in the 720s and AAoA was over 7 years then. Citi has been good to me over the years. You can try and check app status here:
Anyone have any experience with getting an instant approval online and then them sending an email with same information OP said?
We'll be in touch soon
Thank you for your interest in the Citi Double Cash Card account. We're reviewing your application submitted on 04/18/2018 and will get back to you within 7-10 days.
Strange because the instant approved said I would receive the card in 7-10 days so perhaps they need to verify something?